Lithium

JANUARY 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2024 52

2024 Social Media 2023 Contact Center 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Communication 52

Communication 2023 Social Media Travel 52

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Video tutorials.

Blog 89

Blog E Commerce E-support Call Center 89

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. We needed a better way to communicate. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center.

Contact Center 88

Contact Center Customer Experience Net Promoter Score Communication 88

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. Why is customer satisfaction important?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Social Media 97

Social Media Feedback Advertising Customers 97

Customer Bliss

JUNE 8, 2020

Recently, I was joined by Yamini Rangan, chief customer officer of Hubspot for a LIVE version of my podcast, the Chief Customer Officer Human Duct Tape Show. In your experience, what’s been your biggest challenge regarding disruption to the company culture toward a more customer centric or customer enlightened one?

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

PeopleMetrics

JULY 13, 2020

In my last blog post , I offered 5 recommendations for re-opening your VoC program in light of COVID-19 closures. If you have not checked out that blog post, I highly recommend doing so ( click here to read ). In this blog post, I am offering a bonus recommendation for reopening your VoC program: Include video in your surveys.

CEM 71

CEM 2001 Social Media Blog 71

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

JUNE 29, 2018

This week we feature an article by Laura Bourne who shares four important factors that can help you achieve success and avoid customer service problems. – Shep Hyken. Your most unhappy customers are your greatest source of learning. There is no denying that loyal customers are the bread and butter of an organization.

Social Media 82

Social Media Blog Customer Service Touchpoint 82

Comm100

MARCH 21, 2023

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.

Customer Service 77

Customer Service Omnichannel Customer Satisfaction Social Media 77

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. There can be no perfect product on the globe.

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

Comm100

MARCH 14, 2022

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. out of 10 customer satisfaction score. Citizens expect fast, convenient and personalized support.

Government 92

Government 2022 2021 Document 92

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Yep, that’s the trick to make your startup stand out and leave a lasting impression. The success of your startup hinges on making things not just functional but easy and enjoyable for your users.

User Experience 52

User Experience Demo Feedback Social Media 52

Help Scout

SEPTEMBER 22, 2021

This post is part of The Supportive , Mathew Patterson’s column for customer service professionals. Delivering high-quality online customer service day after day is skilled, challenging work. That’s why we build customer service software and why we invest in our main blog , where we share lots of useful, practical information.

Definition 108

Definition Books Blog Customer Service 108

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. Why is that?

2024 52

2024 Marketing Demo NPS 52

Daniel Group

NOVEMBER 30, 2022

how does better CX improve business outcomes and 2.) All are B2B companies generally selling and supporting complex and expensive products. Does Better CX Payoff at the Bottom Line? a referral from a satisfied customer or an existing customer who does not “shop” because of service and product quality).

2022 98

2022 NPS Net Promoter Score Presentation 98

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. Research also tells us that 69.6%

Marketing 98

Marketing Social Media B2C Multi-Channel 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 83

B2B Net Promoter Score Social Media Customer Success 83

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Establishing a strong presence on social media can help businesses: Influence consumer behaviors as social media channels have become one of the places where customers go to understand more about a business.

Social Media 104

Social Media Measurement Brands Leadership 104

Beyond Philosophy

JULY 13, 2023

Organizations are making a common mistake with AI. From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. It worked in that they could tell which customers were going to churn.

Competitive Advantage 143

Competitive Advantage Workshop Social Media Insights 143

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template. Escalations.

Customer Success 110

Customer Success Webinar Seminar Events 110

SurveySparrow

FEBRUARY 9, 2024

Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible? Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

BirdEye

DECEMBER 21, 2022

Over the last few years, TikTok has seen explosive growth – and the short-form video app shows no sign of slowing down. The app pioneered the short-form video content replicated by nearly every major social media platform, including YouTube Shorts and Facebook Reels. Short-from videos are on the rise. billion users by 2023.

Social Media 97

Social Media 2023 2022 2026 97

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Events 90

Events Healthcare 2022 Insights 90

Oracle

APRIL 29, 2021

The Americans with Disabilities Act (ADA), 21st Century Communications and Video Accessibility Act (CVAA) , and other laws forced companies to make their stores, marketing campaigns, and other aspects of their business more accessible to people with disabilities. Use captions on your videos. Design for hearing limitations.

Engagement 89

Engagement Marketing User Experience Blog 89

BirdEye

APRIL 28, 2023

These strategies aren’t just about getting more clients, it’s also about retaining existing ones and making sure they keep coming back for more. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

BirdEye

OCTOBER 30, 2023

Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. A lot goes into building a strong and sustainable strategy to make your local business stand out. Looking for a quick and actionable answer on leveraging local social media marketing? Here are 12 ways: 1.

Social Media 57

Social Media Marketing Events Advertising 57

Totango

FEBRUARY 14, 2022

Chapman’s original research on this topic was intended for use in romantic relationships, it has since been expanded to apply to any type of relationship – including between an organization and its customers. So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. .

Customer Success 85

Customer Success Events Social Media Webinar 85

Magellan Solutions

DECEMBER 12, 2023

How do you make a good first impression, build rapport, and persuade them to take action? Overview of Lead Generation Calls Lead generation calls are making direct phone calls to prospective clients who may be interested in availing of your products or services. Imagine calling hundreds of random customers per day.

Social Media 52

Social Media Call Center Feedback B2B 52

Team Support

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers.

Call Center 98

Call Center 2020 Leadership Customers 98

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Customer Success 100

Customer Success Customer Journey Mapping 2024 Automotive 100

Lumoa

APRIL 4, 2023

For a business to flourish, it has to understand its customers well enough to market effectively to them. One of the best ways to do that is through a customer profile analysis. Simply put, this process closely examines current and potential customers’ characteristics, traits, and preferences.

Customer Retention 83

Customer Retention Customer Journey Customers 2019 83

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

Customer Journey 62

Customer Journey Chief Customer Officer Healthcare Customer Journey Mapping 62