Genroe

OCTOBER 16, 2023

The post [Case Study] Turning NPS Into Business Improvement Initiatives at Manheim appeared first on Genroe | Customer Experience | Net Promoter Score. Uncover how Manheim leveraged NPS data to launch 110 business improvement projects in 18 months, paving the way for growth in our insightful webinar.

Net Promoter Score 52

Net Promoter Score NPS Webinar Insights 52

Blueshift

NOVEMBER 1, 2021

The post Personal Finance Case Study: LendingTree Grows Customer Engagement appeared first on Blueshift. Especially as customers take big steps such as applying for a loan, they want to be sure that they can really trust the companies supporting them through the process.

Customer Engagement 98

Customer Engagement Engagement Customers 98

Uplight

AUGUST 25, 2023

Uplight’s case study uncovers how a major Midwestern utility transformed their customer engagement with SMBs Read More The post Unveiling the Power of Business Engagement: Uplight’s Outbound Communications Case Study appeared first on Uplight.

Communication 52

Communication Engagement Customer Engagement Information 52

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling. Our brains love stories.

Social Media 52

Social Media Customer Success Document Sales 52

Customer Bliss

OCTOBER 30, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

Hotels 256

Hotels Chief Customer Officer Social Media Books 256

TechSee

JANUARY 9, 2018

In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial. The post PPV Customer Service Case Study: Cable Company Avoids a TKO appeared first on Techsee. Revenue recovered. And most importantly, millions customers satisfied.

Call Center 170

Call Center Customer Service Sports Events 170

Beyond Philosophy

SEPTEMBER 8, 2022

There wasn’t a massive budget in the Maersk case, so all possible ways to innovate the experience involved little (inexpensive) changes. – A case study appeared first on CX Consulting. After testing, the next phase is rolling out the pilots on a larger scale. However, that turned out to be a strength.

ROI 97

ROI Customer Experience Net Promoter Score Measurement 97

Genroe

JUNE 26, 2023

The post [Case Study] Transforming the Digital Frontier – CyberCX’s Successful Customer Experience Program appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program.

Net Promoter Score 52

Net Promoter Score Customer Experience B2B NPS 52

Beyond Philosophy

JANUARY 23, 2017

The post Case Study: Enhance Your CX With This Technology appeared first on. Colin Shaw is the Founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of five bestselling books and an engaging keynote speaker.

Technology 137

Technology Tourism Books Consulting 137

Beyond Philosophy

SEPTEMBER 3, 2022

– A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services. The post 5 rules for a highly successful customer experience implementation with amazing ROI!

ROI 113

ROI Net Promoter Score Customer Experience Consulting 113

Win the Customer

MARCH 8, 2017

Here are some case studies in successful emotional branding that business leaders can emulate to acquire and maintain customers. The post Emotional Branding Case Studies to Emulate Great Customer Experience appeared first on Win the Customer! The ad was a surprise sleeper hit, winning this year’s fan favorite vote.

Brands 118

Brands Customer Experience 2004 2008 118

Customer Bliss

APRIL 16, 2019

4 Case Studies of Customer Respect. And while we have a lot of newfangled words and jargon to describe this work, when you boil it all down, “give me choices that jibe with my life,” has—at its core—respect. Building a respect delivery machine, and that’s what the Make Mom Proud companies endeavor to do.

Chief Customer Officer 174

Chief Customer Officer Banking Books 2019 174

Genroe

NOVEMBER 29, 2021

In this case study we examine the reproducible steps and approaches they took to drive that change. The post [Case Study] How Zip Water UK Lifted NPS from 5 to 73 appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Zip Water UK is the UK arm […].

Net Promoter Score 52

Net Promoter Score NPS B2B Culture 52

Blueshift

OCTOBER 7, 2021

The post eLearning Case Study: Udacity Increases Engagement with Personalization appeared first on Blueshift. With online learning on the rise, eLearning platforms are taking advantage of these opportunities for increased engagement while adapting to meet the ever-changing needs and expectations of their students.

Engagement 52

Engagement Customers 52

Win the Customer

JULY 14, 2015

Testimonials and real life case studies from real customers build trust. Customer testimonials are an effective marketing technique, and they generate ample selling power. But why are they so effective as customer experience enhancers?

Customer Experience 119

Customer Experience Customers Marketing Communication 119

Genroe

NOVEMBER 29, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 30 November 2021 – NPS Case study + Customer Journey Ownership appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Human curated. Delivered weekly. Design is how it works.”—

2021 52

2021 Net Promoter Score NPS Customer Journey 52

Beyond Philosophy

MARCH 17, 2015

It’s a phrase derived from the famous Milgram study from the 1960s where participants were encouraged to administer fatal shocks to another participant at the urging of an experiment proctor in a white lab coat. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy.

Sales 151

Sales 2007 CEM Books 151

Customer Bliss

FEBRUARY 23, 2017

Sometimes, though, a micro-case study in customer experience drops right into my lap. I blog ( and podcast ) a lot around customer experience, and I’m usually on the go working with clients or at conferences/speeches/etc.

Social Media 100

Social Media Travel Blog Definition 100

ShepHyken

FEBRUARY 1, 2017

Yet every cloud has a silver lining, and in this instance it’s a mini-case study on how to handle a customer service crisis. The post United Airlines Computer Outage Is Customer Service Crisis Case Study appeared first on Shep Hyken. And it may not be a computer glitch, but a weather problem that causes airline delays.

Airlines 95

Airlines Customer Service Customer Service Representative Customers 95

LiveChat

JANUARY 3, 2020

Try story studies. They’re designed to not only help you write case studies that convert sales and close clients, but to actually drive more traffic to your website. What are story studies and why do they work? Story studies are a tool for converting readers into buyers. What can you do to pull ahead?

Article 62

Article Sales Connections Marketing 62

SurveySparrow

APRIL 26, 2020

In this article, we are going to discuss how we can get more case studies, reviews, and customer testimonials using NPS. In that case, the trust factor is extremely minimal. Techniques to Convert NPS data into Testimonials & Case Studies. If it is between 50 and above, then it is considered excellent.

NPS 52

NPS Net Promoter Score Social Media Customers 52

Confirmit

JANUARY 16, 2017

In this case study you’ll learn how: Confirmit’s Voice of the Customer specialists worked with Cognita’s team to define clear business outcomes for the program, aligned to the group’s five-year plan. Voice of the Customer Case Studies.

Touchpoint 40

Touchpoint Insights Feedback Engagement 40

Experience Matters

SEPTEMBER 16, 2014

We just published a Temkin Group report, Case Studies in Text Analytics. Here’s the executive summary: To help organizations understand how to use text analytics to transform their VoC programs, we have compiled five case studies from companies that have successfully utilized this capability.

Customer Connectedness 98

Customer Connectedness Download Insights Customer Experience 98

Win the Customer

AUGUST 25, 2016

The post 3 Case Studies in Successful Social Media Customer Engagement appeared first on Win the Customer! The strategy has paid off, too. Denny’s has over 850,000 likes on Facebook and over 200,000 Twitter followers, and it has an average engagement per post of 1,800.

Social Media 94

Social Media Customer Engagement Engagement E Commerce 94

CSM Magazine

APRIL 27, 2023

Located north of Wolverhampton in the Midlands, UK, the county of Staffordshire is divided into eight districts, of which South Staffordshire is one.

2020 52

2020 2019 Reference Information 52

Michel Falcon Experience

APRIL 3, 2019

The post Improve Your Customer Experience With Customer Journey Mapping (Case Study Included) appeared first on Michel Falcon: Entrepreneur, Advisor, Keynote Speaker. Along the way, if you need help, feel free to contact me directly (michel@michelfalcon.com). We can jump on the phone, and I can answer any questions you might have.

Customer Journey Mapping 94

Customer Journey Mapping Customer Journey Workshop Customer Experience 94

Second to None

JULY 3, 2018

The post Third-Party Retail Case Study: Paint Products appeared first on Second To None. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Retail 54

Retail Voice of Customer Brands Consumers 54

Genroe

JULY 2, 2018

The post [Case Study] Iron Mountain Doubles NPS? In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. First, they changed the email invite “from” name to a real person, not a department. Second, they radically slimmed down the wording […].

NPS 66

NPS Feedback Engagement 66

Hallmark Business Connections

OCTOBER 19, 2020

Find out by downloading the full case study. . The post Online Retailer Improves ROAS by 50% by Sending Hallmark Cards to Customers [CASE STUDY] appeared first on Hallmark Business Connections. The company began sending Hallmark cards to its customers to build stronger, more authentic connections. The results?

Retail 52

Retail Fashion Download Connections 52

SurveyGizmo

SEPTEMBER 13, 2017

Prior to leveraging SurveyGizmo for their ASK LISTEN RETAIN product, Compechek found that their CX evaluation process for clients was sluggish, inefficient, and significantly limited, as it was treated as a case by case scenario. “We Download SurveyGizmo’s latest case study below!

Customer Experience 60

Customer Experience Customer Satisfaction Customers Presentation 60

CSM Magazine

MARCH 26, 2020

In this case, the UJET mobile SDK, natively integrated into Wag!’s s use of direct access points proves that intelligently routing incoming support communications can be achieved through data analysis and integration with the right tools.

Customer Experience 52

Customer Experience 2019 Customers 2015 52

InMoment XI

OCTOBER 12, 2022

In fact, a study by Lee Resources reveals that 91% of unhappy customers won’t return to your brand at all. Study your brand’s customer journey, gather feedback, and identify ways to increase the amount of personal contact during the process of resolving a customer issue. That’s where a closed-loop system comes in!

Fashion 493

Fashion Communication Brands Financial 493