InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Keep reading for the top takeaways: 3 Key Takeaways From the Presentation: Takeaway #1: Be BOLD Set out to create a customer-obsessed culture, and get there!

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? eGain CEO, Ashu Roy is one of the keynote speakers at KMWorld Connect 2021 and he is joined by Anne Shepherd of the Internal Revenue Service. Presenters.

2021 93

2021 Connections Workshop Innovation 93

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Technical Problems. Miscommunications.

Communication 118

Communication Customer Journey Presentation Customers 118

InMoment XI

JANUARY 20, 2024

Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm. Conversational AI tools can help retailers deliver seamless, connected interactions. However, AI does present some unique challenges to retailers.

Retail 260

Retail Customer Experience Social Media Magazine 260

InMoment XI

MARCH 6, 2024

Quotes About Customer Experience and Brand Reputation The next set of quotes describes the connection between customer experience and brand reputation. When they feel they have an emotional connection with your brand and believe they share values with your company, they will show loyalty and consistently choose you over competitors.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? but the point is that storytelling connects humans together—and it can do the same with your customers and executives.

Metrics 493

Metrics ROI Presentation Webinar 493

One Millimeter Mindset

JANUARY 28, 2020

As I worked with one of my clients yesterday, he complained that decision makers were not taking action after his presentations. My question to him: “Do you tell connect the dot stories?” If the only action decision makers take is no action at all, then your stories fall short of connecting the dots for them.

Connections 90

Connections Workshop Presentation Communication 90

Customer Bliss

JANUARY 17, 2019

She had support from her C-Suite leaders, as the president saw the value of leading their external and internal facing communications with CX. Connect Employees to the Customer. How do you connect employees to each other? How do you connect employees to the customer? And how do you connect employees to your mission?

Connections 190

Connections Chief Customer Officer 2006 Banking 190

Ecrion

APRIL 15, 2020

Yet how are you going to accomplish this task without setting up the right channels of communication? However, that brings up the question of what channels of communication are on hand. Therefore, you’ll need to have a thorough understanding of the most common channels of communication. Synchronous Communication Channels.

Communication 74

Communication Social Media E-support Customers 74

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected.

Brands 378

Brands Management Multi-Channel Social Media 378

Integrity Solutions

APRIL 19, 2024

Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area. But you can’t just mention where they went to college or their hometown and assume you’ve made a connection.

Sales 107

Sales Loyalty White Paper Contact Center 107

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections E-support Social Media Roadmap 64

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Or, job interviews, conference presentations, grant applications, engineering RFPs and RFQs. Consequently, you are disappointed when employees and clients do not know what to do with the information you present. Yet, this strategy is underutilized.

Connections 66

Connections Engagement Workshop Presentation 66

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections 2008 Loyalty Events 80

Experience Investigators by 360Connext

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. This is why we have to continually connect to the business why. Use charts, graphs, and visualizations to communicate the data effectively.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. This allows you to instantly engage prospective buyers and fuel social commerce by communicating with your customers. Proactive Messaging.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Integrity Solutions

OCTOBER 12, 2018

Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Just think about how much of your workday involves communication. The High Cost of Poor Communication Skills. And the urgency is real.

Communication 77

Communication Connections Customer Satisfaction Presentation 77

InMoment XI

OCTOBER 27, 2022

So, how can we deliver effective market research data reporting and communication of information and insights in a way that captures the imagination and garners interest and, more importantly, inspires action? Step #4: Communication. Storytelling. The Importance of Storytelling. Storytelling is rarely given the attention it deserves.

Marketing 260

Marketing Magazine Presentation Reference 260

Bill Quiseng

DECEMBER 6, 2023

EMOTIONAL CONNECTION To earn employee loyalty, don’t get inside their heads. Create an emotional connection. The more emotional the connections, the more memorable the experiences, and the more loyal the employees are. Your people have an emotional connection. Don’t just be good. Be GREAT out there!

Leadership 158

Leadership Engagement Financial Loyalty 158

Stella Connect

MARCH 22, 2022

Knowledge and authority are important skills in customers service , but saving the relationship with a customer depends on effective communication. Before you get caught up in the details of the complaint, focus on the individual you’re connected with. Agents hold the power to turn things around. What do they all have in common?

Communication 52

Communication Customers Brands Definition 52

Russel Lolacher

DECEMBER 30, 2019

Below I’ve included 20 suggestions in those three areas to help you build stronger connections for you, your organization and those you serve. Communicate regularly and often. Learn to be a better presenter. Connect the work you do to its beneficial impact on others. Communicate proactively. Be transparent.

2020 58

2020 Connections Leadership Customer Relationship Management 58

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Communications is paramount to that.

Communication 48

Communication Contact Center 2018 Connections 48

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Communications is paramount to that.

Communication 48

Communication Contact Center 2018 Connections 48

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Communications is paramount to that.

Communication 48

Communication Contact Center 2018 Connections 48

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.

Engagement 135

Engagement Employee Experience 2009 Loyalty 135

ENGAGE.cx

AUGUST 11, 2015

Consumer’s needs for convenience and personalized connection have become top priorities in an increasingly digital, mobile and social purchasing world. In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. How can they do that?

Presentation 70

Presentation Customer Experience Social Media Events 70

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. Make sure your definition of Customer Experience (and related terms) are clearly communicated and agreed upon. I tend to agree.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

CSM Magazine

APRIL 20, 2021

Over the past year, the focus on Unified Communications has shifted from an area of increased interest to a necessity for business continuity. And because it’s built on CPaaS, it can help organisations to transform legacy communications into the new future of work. How do organisations address that specific point around app overload?

Communication 59

Communication 2020 2019 Innovation 59

Thematic

AUGUST 25, 2021

Kay , from Goodman Fielder, backed this by reiterating the need to open up with the business problem the insights connect to. As CX professionals, we constantly need to remember what different stakeholders care about - and start with the problem we’re trying to solve which connects to their function/purpose. What do we do about it?

Insights 116

Insights Presentation Leadership Feedback 116

Bill Quiseng

JUNE 21, 2023

This June, I present each one of the Three Principles to Build Customer Loyalty. COMMUNICATE with every customer with a smile, eye contact, and polite interaction. And when you do, customers have an emotional connection. The more emotional the connections, the more memorable the experiences, and the more loyal the customers are.

Loyalty 134

Loyalty B2C Hotels B2B 134

Comm100

AUGUST 16, 2019

Mobile phones were intended to allow us to communicate in better and easier ways. So what does this mean for businesses who use the phone as a primary customer communication channel? Simply put, you’re attempting to communicate legitimately on a channel that’s becoming characterized by scams. The shift to digital.

Communication 40

Communication Social Media Contact Center Travel 40

TechSee

OCTOBER 9, 2018

Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. connected devices and use 3.3 Show me, don’t tell me: Millennials prefer visual communications over all other forms of media. Visual engagement.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

SurveySparrow

DECEMBER 7, 2023

Sales mirroring, to be precise, is a strategic move used by successful businesses to connect with their customers. It involves delicately aligning with your prospect’s behavior, communication style, and even non-verbal cues. The mirroring concept isn’t limited to just verbal communication. What is Sales Mirroring?

Sales 52

Sales Presentation Communication Connections 52

CX Journey

DECEMBER 20, 2017

Once you’re there, it’s essential to develop a voice for how your business communicates that’s unique and memorable. 73% of customers prefer to solve a problem with a real person, but there’s another side to that coin: 32% of customers think the phone is the most frustrating way to connect with a business.

Communication 54

Communication Brands 2018 Social Media 54

Comm100

DECEMBER 12, 2023

.” – American Express, Customer Service Skills: Emotional Intelligence for Stronger Connections Generative AI enables us to provide a level of personalized, 24/7 service that was previously unattainable. Customers today are more connected than ever and expect to interact with brands across multiple channels seamlessly.

2024 78

2024 Innovation Customer Service Omnichannel 78

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. In an increasingly digital world, people continue seeking ways to make human connections.

Interaction 62

Interaction Customer Service Contact Center Social Media 62

Amity

MARCH 18, 2016

Today’s customers are clever, connected, and terribly disloyal. Be Present on Social Media. It might get a bit tricky because you have to be present all the time and make sure to answer as quickly as you can or you’ll end up frustrating your customers. Communicate With Customers on Live Chat Services.

E Commerce 65

E Commerce Customer Retention Communication Social Media 65