SurveySensum

FEBRUARY 29, 2024

Meet Neha, a talented employee who consistently met targets. Despite this, her job satisfaction plummeted due to a lack of recognition and support, resulting in a negative employee experience. This scenario underscores the critical link between employee satisfaction and overall organizational success.

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Understand How to Develop Customer Loyalty.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

TechSee

MARCH 7, 2022

In today’s digital-first and customer-centric world, fast response time and problem solving are at the core of customer demand. Offering the relevant and accessible support channel is a key driver to enhancing customer experience, loyalty, and retention. Frictionless Experience. User Forums.

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

SurveySparrow

DECEMBER 29, 2023

When it comes to business competition, offering an exceptional customer experience (CX) is an absolute must. An outstanding CX is the heart of customer retention and a key strategy for customer acquisition. Why Build a Customer Experience Roadmap?

Roadmap 52

Roadmap Net Promoter Score Customer Experience Customer Journey Mapping 52

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Happy or Not

JUNE 26, 2023

Make them the champions of change, and you will see happier and more engaged employees, increased customer happiness, and improved customer retention, ultimately leading to greater customer lifetime value. How does employee engagement affect customer satisfaction?

Customer Satisfaction 36

Customer Satisfaction Engagement Loyalty Exceptional Customer Service 36

One Millimeter Mindset

APRIL 8, 2019

That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers in your organization. Because your employees, and what they “do,” is absolutely fascinating! Think about the implications for employee experience and customer experience. Hands down.

Presentation 75

Presentation Workshop Communication Download 75

Beyond Philosophy

MARCH 5, 2015

Customers don’t like to be late, but they like to be lied to even less, so this kind of honesty and open communication strengthens the relationship because Customers know that Southwest is going to tell them the truth. Most importantly, however, they are honest and public about their problem.

Airlines 132

Airlines Net Promoter Score Transportation CEM 132

Beyond Philosophy

NOVEMBER 11, 2014

In this way, Target has used the natural tendencies of people to change their habits as the time to communicate that Target has everything they need. It has proven to be successful…so successful that there is a famous story where a father learned a couple of weeks after Target that his teenage daughter was expecting.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

One Millimeter Mindset

APRIL 11, 2019

Think of the implications of your actions, over coffee, on future employee experience and customer experience. There is no better way than storytelling to bridge communication disconnects between professional disciplines, paygrades and levels of education. However, the good news is that you both solve problems.

Customer Retention 59

Customer Retention Download Employee Experience Communication 59

Call Experts

JULY 17, 2019

Understanding the customer lifecycle is important. . Every company needs to identify the reasons behind its decay in customer retention rates. It is essential to do an honest assessment of all factors that contribute to customer retention. Impact of Customer Experience on Churn and Retention.

Customer Experience 66

Customer Experience Call Center Contact Center 2018 66

One Millimeter Mindset

MARCH 18, 2019

With them, and for them, on behalf of better serving each other and your customers. What type of employee and stakeholder experiences do you create? Let alone experiences leading to customer success and customer retention? Her playbook of communication hacks, Do YOU Mean Business?

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

MARCH 11, 2019

This stereotype represents their aggregated employee experiences working with STEM professionals and other left brain thinkers. These aggregated non-technical stakeholder experiences often are neither constructive nor pleasant. Her playbook of communication hacks, Do YOU Mean Business? Spoiler alert here.

Customer Retention 58

Customer Retention Download Leadership Blog 58

Beyond Philosophy

OCTOBER 29, 2014

By managing loss aversion, a charge card managed to increase its fees by more than $300 and still retain most of its customers. By focusing their communication on what their customer truly valued (even though some of the customers were not consciously aware of what it was they valued).

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

ShepHyken

OCTOBER 27, 2023

Implement Health and Wellness Initiatives With a growing focus on employee well-being, integrating health and wellness initiatives into your flexible workspace can significantly enhance the customer experience: Consider providing access to fitness facilities, yoga or meditation rooms Partner with wellness professionals to offer on-site services, (..)

Customer Experience 57

Customer Experience Workshop Sports Innovation 57

SurveySensum

MARCH 25, 2024

Launch customer, product, and employee experience surveys with SurveySensum in just 10 minutes with survey templates and pre-design exit intent popups questions. Live chat allows for personalized and interactive communication between users and representatives, helping to build trust and rapport with the brand.

2024 52

2024 Demo Download User Experience 52

Call Center Pros

AUGUST 27, 2018

All of these books contain valuable knowledge for anyone working in the customer service industry, so pick one to get started on improving your knowledge, and become an expert, too. 10 Best Customer Service Books. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin. Be Our Guest by Disney Institute.

Books 40

Books 2018 Customer Service Call Center 40

One Millimeter Mindset

FEBRUARY 28, 2019

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Communication Disconnects negatively impact Customer Retention [link].

Customer Retention 66

Customer Retention Blog Workshop Download 66

Pink Guava

FEBRUARY 16, 2022

It would help draw focus on key metrics like customer retention, loyalty, and advocacy and lends you an opportunity to stand out in your competitive landscape. Hearing their concerns and being empathetic goes a long way in building customer loyalty and advocacy. Cx program and its governance are no different.

Leadership 19

Leadership Loyalty Government Metrics 19

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? First, when introducing new products and services to existing customers, details and nuances get lost in transition.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

ShepHyken

SEPTEMBER 27, 2021

Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Yet, changes in the business landscape have Gartner reporting CMOs will move their focus to customer retention over acquisition this year.

Article 19

Article 2021 Customer Service E Commerce 19

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs leverage purpose-driven value differentiation through storytelling, to create and retain successful employees and clients. Contact Babette here.

Workshop 74

Workshop Download Employee Experience Blog 74

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. And in between all that, businesses started losing customers, that too the loyal ones. Customer Retention Tip: Do Whatever It Takes!

Customer Retention 52

Customer Retention 2021 2020 Social Media 52

One Millimeter Mindset

MAY 13, 2019

All of us have professional communication habits. When professional bias and baggage influences our professional communication, everyone is impacted. Leaving these biases unaddressed creates lousy employee experience. Next, consider whether, or not, professional communication disconnects impede how competent you feel.

Communication 61

Communication Workshop Download Employee Experience 61

One Millimeter Mindset

DECEMBER 24, 2020

Her One Millimeter Mindset programs translate across communication disconnects between people and professional disciplines. She serves organizations and associations wrestling with the impact of the 4 th industrial technology revolution on 3 rd industrial revolution business and hiring models.

2021 121

2021 2020 Leadership Definition 121

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients. Get everyone to where they need to go.

Workshop 114

Workshop 2020 Communication Presentation 114

Wootric

FEBRUARY 14, 2019

Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations. Her methodology provides clients with a disciplined and sustainable approach to increasing customer lifetime value and loyalty. Lisa Abbott. Rachel English. Sarang Bhatt.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

DECEMBER 17, 2020

Her One Millimeter Mindset programs translate across communication disconnects between people and professional disciplines. She serves organizations and associations wrestling with the impact of the 4 th industrial technology revolution on 3 rd industrial revolution business and hiring models.

Innovation 98

Innovation 2021 Leadership Communication 98

One Millimeter Mindset

SEPTEMBER 10, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business?

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business?

Workshop 96

Workshop Connections Communication Customer Retention 96

One Millimeter Mindset

MARCH 23, 2021

Partially because your employer may not have adequately defined it to themselves, let alone adequately communicated what it means to you and for you. Babette is a cross-functional business-oriented STEM professional, qualitative Voice of the Customer facilitator, and Six Sigma Green Belt (Quality). One bite at a time.”

Leadership 76

Leadership Consulting Innovation Presentation 76

One Millimeter Mindset

JANUARY 12, 2021

First scenario: You know you may not be professionally understandable when the majority of your communication is full of big fancy STEM terms and acronyms. Rephrase the conversation for professional understanding, cross-functional communication, and human capital value. Do any (or all) of these vignettes sound familiar?

Innovation 84

Innovation Culture Leadership Presentation 84

One Millimeter Mindset

AUGUST 25, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business?

Workshop 87

Workshop Healthcare 2020 Communication 87

One Millimeter Mindset

SEPTEMBER 3, 2020

Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Delivered virtually or in-person. Contact me here.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

JUNE 11, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business?

Workshop 89

Workshop Presentation Communication Management 89

One Millimeter Mindset

DECEMBER 8, 2020

I specialize in professional innovation, cross-functional leadership and client retention. Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines. Delivered virtually or in-person. Contact me here.

2021 115

2021 Innovation Workshop Leadership 115

SmartKarrot

DECEMBER 2, 2020

Now that she is rendering her service at Slack, she is ensuring the best of customer service given to the clients that pull in massive customer retention and loyalty. Currently, she also serves as an executive member in the CXPA (Customer Experience Professionals Association).

Customer Success 17

Customer Success 2021 White Paper Contact Center 17