customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. It was also great to speak to a supplier who was so responsive to ideas for development to ensure we ended up with the right solution.

Customer Satisfaction 62

Customer Satisfaction 2024 Healthcare 2010 62

InMoment XI

SEPTEMBER 12, 2017

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry. However, with the nearly instantaneous changes that occur within industries, now more ever it’s extremely important to keep up to date with your subject matter. Industry events are a great.

Sports 200

Sports Events Article B2B 200

CSM Magazine

NOVEMBER 14, 2023

I recently had the privilege of speaking at the Unleashing Digital Customer Experience conference in Amsterdam. During the conference, I provided an update on Sabio’s journey with generative AI implementations, highlighting where we are finding real value in the technology.

Technology 52

Technology Innovation Touchpoint Interaction 52

Heart of the Customer

APRIL 9, 2020

Perhaps they read an article, or they heard about a CX program another company offered, or saw a competitor speak at a conference. Here’s a story I’ve seen played out multiple times: An executive believes in the power of customer experience (CX). For whatever reason, the executive saw the light, and wanted a CX program […].

Article 133

Article White Paper Customer Experience ROI 133

Oracle

AUGUST 14, 2018

At this year’s Modern Customer Experience conference, the SmarterCX team met a variety of exhibitors and learned how their companies are creating smarter customer experiences. It was a pleasure speaking with Canine Therapy Corps , Yamaha , Vitamix , as well as another one of my favorites, Pepper the Robot.

Retail 174

Retail 2017 Travel Demo 174

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

2022 98

2022 NPS Net Promoter Score Presentation 98

Heart of the Customer

JANUARY 7, 2020

I heard Lee Becker, Chief of Staff of the Veterans Experience Office (VEO) of the VA speak at a recent Medallia conference and was blown away by his remarks. I reached out for an interview because I wanted to share with a broader audience his thoughts on what it’s like to drive change within a […].

Customer Centricity 139

Customer Centricity Customers Culture Customer Experience 139

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. By assessing your current experience and the emotions it evokes, you can strategize how to improve it for them in specific—and practical—ways.

Connections 88

Connections Loyalty Brands 2005 88

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Here are a few ideas. Tell consumers what THEY can do, not what IT can do.

Marketing 250

Marketing Innovation Transportation Demo 250

Brad Cleveland Blog

APRIL 20, 2023

It was a privilege to speak at a recent Tugboat Institute conference, where I shared the story of meeting W. Edwards Deming early in my career. Dr. Deming was a pioneer in the quality movement.

Contact Center 49

Contact Center Call Center Customer Relationships Culture 49

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

2021 98

2021 Events Leadership Culture 98

Daniel Group

SEPTEMBER 15, 2023

Fred’s engaging speaking skills were evident during a client conference hosted by Lynn Daniel where he was the keynote speaker. Fred Reichheld is a prominent figure in the business world, known for creating the NPS program and his contributions to customer loyalty.

Net Promoter Score 95

Net Promoter Score NPS Loyalty Metrics 95

Beyond Philosophy

JANUARY 4, 2024

One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career. Speak to Colin and find out more.

2024 97

2024 2023 Net Promoter Score NPS 97

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. and the United Nations.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

One Millimeter Mindset

SEPTEMBER 11, 2018

Asking me to provide pro bono insights for your own benefit, without even taking the time to schedule a conference call to introduce yourself, is disrespectful. Without being available to speak to me in person or via conference call. For starters. All via a series of emails. Develop Industry 4.0

Communication 167

Communication Social Media B2B Connections 167

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

2021 52

2021 Customer Success Events 2022 52

Beyond Philosophy

APRIL 18, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Privacy in the Age of Personalization: Striking the Right Balance appeared first on Beyond Philosophy.

Advertising 78

Advertising Technology Brands Interaction 78

Beyond Philosophy

DECEMBER 28, 2023

So, we should be able to speak or type questions like talking to someone. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Mead says in this scenario, the AI does two things. Click here.

Airlines 88

Airlines Call Center Interaction Information 88

Beyond Philosophy

DECEMBER 14, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Why Confusing Inertia With Loyalty Will Eventually Kill Your Business appeared first on Beyond Philosophy.

Loyalty 88

Loyalty Rewards Programs Loyalty Programs Airlines 88

Beyond Philosophy

JANUARY 25, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. If you can give people time to absorb their role, they can do what they need to take care of your customers, which creates a win-win for everyone.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

Gainsight

FEBRUARY 23, 2024

And the results speak for themselves. In the above video, Steve Cornwell, SVP of Customer Education, Gainsight, shared on the Pulse conference stage that, based on Gainsight University data, Gainsight Admins who go through our certification program have twice as high an NPS as Admins who don’t.

Net Promoter Score 52

Net Promoter Score NPS Metrics Culture 52

One Millimeter Mindset

MAY 27, 2021

In my speaking programs and workshops , some attendees still equate cost containment with revenue generation. Alternatively, many of you tell me after chapter meetings and conferences that my message, programs, and methods speak directly to your career concerns. Revenue generation is not the same as cost containment.

Leadership 99

Leadership Innovation Workshop Consulting 99

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Speaking of fun… Did you see our Churn Monster themed claw machine we had in the ChurnZero booth?? Customers’ actions speak louder than their words. It was a big hit!

2021 95

2021 Customer Success B2B Customers 95

Call Experts

DECEMBER 18, 2019

While those seeking more personalized requests, like bank balance information or outage patterns of electric service, are offered more privacy without the need to speak to a person. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Contact Center 81

Contact Center Call Center 2018 Omnichannel 81

Beyond Philosophy

SEPTEMBER 21, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus the quality of the answers is high and the price couldn’t be lower. Click here.

Reference 88

Reference Communication Brands Information 88

ShepHyken

APRIL 8, 2020

My good friend and speech coach, Patricia Fripp —who happens to be the top speaking coach on the planet to professional speakers and executives—shared a great story about how one business got creative to get the inside scoop on what their customers were saying about them.

Net Promoter Score 123

Net Promoter Score Effort Score Hotels Feedback 123

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. You can learn more about the conference on the official conference website. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios.

Retail 62

Retail 2020 Consulting Management 62

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. You can learn more about the conference on the official conference website. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios.

Retail 62

Retail 2020 Consulting Management 62

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. You can learn more about the conference on the official conference website. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios.

Retail 62

Retail 2020 Consulting Management 62

Beyond Philosophy

NOVEMBER 2, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Customers say they want choice, but the evidence shows they don’t! appeared first on Beyond Philosophy.

Books 88

Books Loyalty Programs Presentation Customers 88

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Where am I speaking ? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference. August 13, 2015.

Events 97

Events 2015 2016 CEM 97

Brad Cleveland Blog

APRIL 20, 2023

It was a privilege to speak at a recent Tugboat Institute conference, where I shared the story of meeting W. Edwards Deming early in my career. Dr. Deming was a pioneer in the quality movement.

Contact Center 26

Contact Center Call Center Customer Relationships Culture 26

Thematic

MARCH 13, 2023

It's a conference full of surprises, where you can expect the unexpected. The conference is so large that it's impossible to experience everything it has to offer. People don’t want to wait to speak to someone. In fact, I didn't realize that conferences are supposed to entertain.

Entertainment 62

Entertainment Events 2023 Advertising 62

ShepHyken

JUNE 5, 2019

Recently, I was speaking at a convention in Philadelphia, where I heard another version of the phrase. You can’t talk about it in a conference room with your colleagues. I said it was humorous. I didn’t say it was right. This one’s a good one. Before you walk in the customer’s shoes, take off your own shoes.”.

Customer Service Training 134

Customer Service Training Customer Focused Information Sales 134

One Millimeter Mindset

MARCH 30, 2021

In working with professionals like you and speaking to audiences, I hear much concern expressed about how pandemic isolation plays out in post-pandemic career trajectories. Next, you start upskilling and reskilling due to the virtual accessibility and affordability (free) of many conferences and education programs.

Leadership 81

Leadership Consulting Innovation Events 81

Gainsight

FEBRUARY 8, 2024

At The Customer Conference, Gainsight spoke about Commercialising Customer Success: A Fundamental Problem. Speak the Language of Revenue: Equip CS leaders with business acumen and financial literacy to effectively communicate with stakeholders across the organization. Check out the full video below. Want the highlights?

Customer Success 52

Customer Success 2024 Touchpoint Financial 52

Heart of the Customer

JUNE 5, 2019

I attended Medallia’s annual conference for the first time and was impressed with the quality of both the keynotes and the breakouts. Despite having NPS inventor Fred Reichheld speak the first day, […]. While I captured many pages of notes, four findings really stuck out that I want to share: There is no one right metric.

NPS 74

NPS Metrics Customers Customer Experience 74