Stella Connect

DECEMBER 7, 2021

For answers, our team at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to uncover key drivers of customer sentiment , behavior, preferences, and loyalty. 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. 5: Agent tone and communication style.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

InMoment XI

JANUARY 23, 2024

The Google Local Guide program is designed to improve the accuracy and completeness of local business information on Google Maps, all while fostering a sense of community among users who are passionate about sharing their insights about and experiences of the places they visit. Connection line over the map, Navigation concept.

Management 260

Management Feedback Information Brands 260

Kustomer

JULY 18, 2022

Investing in upgraded CRM tools is a worthy cause that can streamline your support team’s efficiency and provide rich insights for the rest of your business. With the right technology, agents can focus on building relationships with customers and fixing complex issues in a timely manner. Download our Buyer’s Guide now.

Connections 98

Connections Multi-Channel Social Media Measurement 98

CSM Magazine

DECEMBER 21, 2021

In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. Just as customer expectations reflect a stark contrast of needs and wants, there are conflicting views about how technology supports agents in the contact centre.

Technology 59

Technology Average Handle Time Omnichannel Blog 59

Bold360

JUNE 18, 2020

Simply put, it’s using technology such as screen sharing to create a positive customer experience. We discussed some of the insights we’ve recently gained both from a market research perspective and also from some of the work we’re doing here on visual engagement at LogMeIn. And for the employee?

Connections 71

Connections Engagement Insurance Customers 71

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Generative AI is simplifying the complexity of advanced data analysis and streamlining insight discovery.

Marketing 69

Marketing 2024 Social Media Download 69

CSM Magazine

APRIL 20, 2022

Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Reap the rewards of a connected enterprise – to grow, organisations need a 360 -degree view of their data. 3 ways to de-stress the workforce.

Technology 52

Technology Blog Customer Centricity Download 52

CSM Magazine

JUNE 16, 2022

Blend new technologies with tried and tested favourites to refresh your contact centre. Five ways to connect with home-working teams. To maximise the positives and reduce some of the negatives associated with remote and hybrid work, it’s time to look at key contact centre technologies through fresh eyes: 1. About the Author.

Connections 52

Connections Download Financial Insights 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 72

2024 Marketing Consumers Download 72

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. “We’re more than one profession, aren’t we?”

Marketing 59

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Optimove

DECEMBER 5, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Generative AI has transformed marketing, with 90% of commercial leaders expecting to utilize Gen AI solutions “often” over the next two years according to ( McKinsey & Company ). Enter OptiGenie Generative AI Insights.

Marketing 59

Marketing Download 2022 Insights 59

Optimove

NOVEMBER 9, 2023

Predictive modeling empowers marketing teams to identify potential customers with precision — imagine quickly connecting with users who are not just likely to download your app but are also inclined to engage and make in-app purchases. They can also be leveraged to enhance the entire gaming ecosystem.

Advertising 72

Advertising Innovation Download Loyalty 72

CSM Magazine

FEBRUARY 11, 2020

a leading provider of customer support communications and solutions, today released its new report, Optimizing Channels for Customer Support , focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience. UJET Inc. , The human side of support still plays a key role.

E Commerce 64

E Commerce E-support Transportation Insights 64

BirdEye

FEBRUARY 14, 2023

Provides insights 6. Free Audio Guide] Online reputation management for multi-location businesses – Download Now 6 Top benefits of having an online reputation management consultant Working with online reputation management consultants is a wise move, even if you have a handle on managing your online presence.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Hero Digital

FEBRUARY 4, 2021

Financial institutions need to be prepared to connect with these younger customers, taking into account how each generation’s bank relationships differ. How can banks continue to connect with their existing, aging customer base while also attracting new, younger customers? Some key insights from the latest findings….

Banking 98

Banking Financial Download Connections 98

CSM Magazine

JUNE 25, 2019

The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction. We are devoted to developing and growing our business around the Amazon Connect ecosystem. About VoiceFoundry.

Contact Center 40

Contact Center Connections Feedback Measurement 40

TechSee

JUNE 9, 2022

However, current technology solutions are not meeting demand. In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. Connecting these channels to create continuity across the customer experience can be challenging.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology. Starbucks’ Connect program does this exceptionally well.

Brands 52

Brands Loyalty Programs E-support 2022 52

TechSee

JULY 28, 2022

Download our 2022 State of the Service Market Report to learn more on how to improve your self service stack. #1: Though chatbot AI technology has greatly matured in the last few years, it still struggles to diagnose issues and or show customers how to solve them. It is rapidly becoming a strategic technology in service automation.

2022 109

2022 Interaction Touchpoint Download 109

Alliance by IFS

MAY 20, 2019

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies. AI and machine learning.

Technology 34

Technology Management Webinar Demo 34

TechSee

FEBRUARY 21, 2022

Clearly, companies that generate value from AI consider the technology a worthwhile business transformation initiative. Artificial intelligence is a technology that mimics human activity, decision-making, and learning. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Upstream Works

NOVEMBER 19, 2020

These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. Connectivity and communications will no longer be centralized in the same way. Supporting a Distributed Workforce.

2021 78

2021 Average Handle Time Contact Center E Commerce 78

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption. Customer health.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Alliance by IFS

MARCH 14, 2019

Service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire infrastructure to focus on engagement and technological advancements to drive revenue and customer satisfaction. Field service management technologies. On-site augmented reality and wearables.

Technology 32

Technology Competitive Advantage Download Webinar 32

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

2020 Research

JULY 18, 2023

Research participation is no longer confined to being screened and attending a Tuesday night focus group; it now entails testing network connections, downloading apps, navigating unfamiliar software, and engaging in projects spanning days or weeks. Ready to Learn More? Our experts are here to help.

User Experience 52

User Experience Return on Investment Innovation Touchpoint 52

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. What is Workflow Automation?

2009 118

2009 Social Media Download Customer Success 118

ChurnZero

MAY 10, 2019

Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Top 10 Customer Success Takeaways from TSW 2019.

2019 74

2019 Customer Success Technology Competitive Advantage 74

CSM Magazine

JANUARY 11, 2022

Contact centres have been investing in sophisticated, omnichannel technologies for well over a decade. Just one year on and cloud-smart contact centres are rapidly reaping the rewards of new technology. The key to success lies in seeking out technologies that resolve, rather than increase complexity.

Omnichannel 75

Omnichannel Return on Investment 2020 Technology 75

Kustomer

JUNE 7, 2022

They built their business to connect with customers at scale. Their customer service agents connect on an emotional level with their buyers using whatever channel the buyer selects to educate and foster authentic relationships. This takes a level of insight tickets can’t provide. Omnichannel Customer Experience.

Customer Experience 98

Customer Experience E-support Omnichannel Contact Center 98

ShepHyken

SEPTEMBER 4, 2023

For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors. You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers.

Article 67

Article Customer Service Hospitality Hotels 67

Optimove

DECEMBER 4, 2023

Download Now: 9 creative email tactics Download Now>> Why is Email Segmentation Important for Marketing? Personalized content resonates better with recipients, fostering a stronger connection with your brand. Personalization enhances engagement and builds a stronger connection with your audience.

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Download Metrics Definition Return on Investment 52

Alliance by IFS

JULY 25, 2019

In the past, many service-centric organizations followed the path of least resistance when adopting field service technology. But today, service models are growing more complex and emerging technologies are transforming the industry. Know Why Better Data Management through Unified Technology Matters.

Technology 26

Technology Competitive Advantage Connections Customer Relationship Management 26

Kustomer

NOVEMBER 1, 2021

Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. The podcast is simply an episodic series of digital files that a user can download to a personal device. Discover an energized, connected community offering inspired solutions from around the globe.

Customer Service 98

Customer Service 2004 Entertainment Download 98

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Capture all the diverse insights your team has to offer. Do you want to uncover the real issues your employees are facing? Why limit yourself?

2024 52

2024 Feedback Demo Social Media 52

Optimove

JUNE 27, 2019

Although many technologies look to limit the dependency between the two groups when onboarding new technologies, marketers should continue to work hand-in-hand with their IT departments. New technologies should significantly reduce day-to-day interactions between the teams. Downloading data files from SFTP servers.

Technology 40

Technology Marketing Document Healthcare 40

Optimove

AUGUST 2, 2022

Thanks to ever-evolving tech solutions, creating exceptional, personalized user experiences at scale has rapidly become critical to forging meaningful, valuable customer connections, and, quite simply, to the success of any brand. Rich customer data is always the precursor to successful personalization.

Download 52

Download Insights Engagement User Experience 52