Experience Investigators by 360Connext

JANUARY 27, 2017

Forward-looking leaders understand how important it is to have innovative, productive and engaged employees. More and more studies show how important the link between employee experience and customer experience really is. And innovation is one […]. appeared first on Customer Experience Consulting.

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Engagement Consulting Innovation Employee Experience 181

CSM Magazine

JUNE 15, 2023

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. The digital customer experience (CX) transformation specialist’s Wellbeing Programme is designed to illuminate, implement, and monitor wellbeing strategies within organisations.

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Consulting Innovation Webinar Technology 52

Strativity

FEBRUARY 13, 2020

Real brings strong innovation and consulting leadership experience as firm enters next phase of growth. Renowned customer experience and transformation firm Strativity Group announced Elizabeth Real as its new President. As Real joins Strativity, founder Lior Arussy will remain an advisor to the business.

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2003 Consulting Innovation Leadership 98

SurveySensum

FEBRUARY 26, 2024

They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement. Now, the question remains – what are the powerful employee pulse survey tools that you can choose from that will help you in improving your employee experience ?

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Beyond Philosophy

JANUARY 24, 2018

By EX, of course, we mean employee experience. Customer experience optimization has, for some time, been the stated goal of many enterprises around the world. Where the role of employees in meeting that goal is concerned, however, there has been a tacit belief that the equation “happy employees = happy customers” works.

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Consulting Employee Experience Leadership Culture 100

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

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Customer Experience Consulting Books Customer Experience Professionals 115

SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. Satisfied employees are more motivated and engaged in their work.

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Metrics Culture Demo Healthcare 52

Lumoa

MAY 5, 2022

Improved customer experience starts with the customer’s perspective. Developing CX leadership requires collaboration and communication with customers, employees, and partners. Innovation and development happen best through people who bring different skills and perspectives to the same room.

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Customer Experience E Commerce Consulting E-support 110

Customer Bliss

AUGUST 23, 2016

Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines. You need to do a culture crystallization exercise with employees. If you want new behaviors like “culture crystallization” to stick, there needs to be an incentive structure.

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Chief Customer Officer Culture Leadership Insurance 0

One Millimeter Mindset

FEBRUARY 11, 2021

If so, you may fall short of creating opportunities to impact, engage, inspire, take action, and innovate. Finally, instead of being busy delivering and lecturing, make intentionally innovative choices to change the impact of your delivery. Are you busy delivering non-stop, one-way output to your team? For all the right reasons.

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Leadership Innovation Presentation Consulting 92

Beyond Philosophy

NOVEMBER 14, 2017

In the same post, Colin acknowledged the value of employee ambassadorship and the direct connection between employee experience and customer experience. Among airlines, working in a supportive, trusting, fun, responsive and energetic culture isn’t confined to staff at Virgin. Think about customer service.’

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Airlines Culture Consulting 2018 87

One Millimeter Mindset

MARCH 18, 2021

As a result of your intentionally cross-functional career journey, you develop empathy, cultural awareness, and conflict resolution skills. Becoming more professionally visible, cross-functionally relevant, and strategically valuable, post-pandemically, leverages collaboration across department silos and cultures. Contact me here.

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Leadership Consulting Culture Innovation 72

One Millimeter Mindset

FEBRUARY 4, 2021

If you are lucky, they tell you the real issue behind their No: “Why didn’t you consult with me in the first place?” Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

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Leadership Workshop Innovation Consulting 81

Beyond Philosophy

AUGUST 2, 2017

What you need to hold on to your team and have them deliver on the brand promise you made to your customers are engaged employees. Not only that, but also you need some champions of the employee experience, what we call in our global customer experience consultancy, Employee Ambassadors. They innovate.

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2016 Leadership Employee Experience 2017 120

Beyond Philosophy

SEPTEMBER 11, 2014

Bezos recognized that the idea was good and put them to work on it—even though it came from a lower-level employee that hadn’t worked there long. Amazon has a culture that fosters employee engagement that makes any level of employee feel that their ideas matter and will be heard. Blogs Employee Experience'

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Banking Culture 2003 2013 60

ShepHyken

SEPTEMBER 26, 2017

Shep Hyken interviews Robert Spector, author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Featured Interview: Shep and Robert discuss the impact Nordstrom’s values and culture have on their customer and employee experience. Most people want to do a good job.

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Culture Innovation Customer Focused Consulting 69

One Millimeter Mindset

JANUARY 26, 2021

In working with leaders and teams on professional innovation and strategic business and human capital value, I spend a lot of time observing teams. Wrestling with how to collaborate more innovatively with colleagues and clients? Finally, silence is golden. Possibly for the first time. To get to where you really need to go.

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Leadership Innovation Definition Consulting 84

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Could you tell us about this natural language processing and machine learning consultancy? That's a big win!

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Feedback Net Promoter Score Consulting NPS 62

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Ultimately, Leapsome is an essential tool for organizations aiming to cultivate a culture of development and continuous learning.

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Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. There’s no such thing as great cultures without great leaders.”. It has been a while since you’ve been quote unquote, an employee.

Leadership 52

Leadership Culture Books Airlines 52

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Innovation has been accelerating in customer experience for the last several years. Yet when in-person customer experiences were paused unexpectedly this year, many brands were caught off guard.

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2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Innovation has been accelerating in customer experience for the last several years. Yet when in-person customer experiences were paused unexpectedly this year, many brands were caught off guard.

2020 143

2020 Events Customer Journey Brands 143

SurveySparrow

DECEMBER 15, 2020

How satisfied employees are with their jobs plays a key role in their overall well being. Satisfied employees tend to be more productive, boosts up the team morale and are more likely to come up with innovative ideas. In short, Employee satisfaction is an important metric that indicates the overall health of an organization.

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Culture Employee Experience Measurement Feedback 52

Strativity

MAY 29, 2019

Strativity was among the select companies qualified by Forrester Research to participate in its latest Forrester Wave evaluation, The Forrester Wave : CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019. Strativity President and CEO Lior Arussy commented.

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2019 Consulting Download Reference 75

One Millimeter Mindset

MARCH 31, 2020

Then, let storytelling during unprecedented times catalyze permanent changes in professional habits, mindset and culture. Also, the story of overcoming anxiety to create remarkable, innovative and enduring outcomes. What is the story about how you all make the changes to better serve each other and your clients? Be safe, stay healthy.

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Books Consulting Culture Innovation 86

Beyond Philosophy

DECEMBER 5, 2017

Although satisfied employees are generally supportive of the business, they likely won’t go beyond doing the basics of their job descriptions. An engaged employee, to follow the accepted definition of HR professionals and consultants, is aligned with the goals of the organization and is highly productive.

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Engagement White Paper Definition Consulting 68

Russel Lolacher

OCTOBER 31, 2022

In this episode of Relationships at Work, Russel chats with workplace culture consultant Erin Skillen on the importance of bringing and keeping humour and joy in the workplace. Content4Good consultancy. How “professionalism” and the notion of “work-life balance” has done a lot of damage on cultures.

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Culture Leadership Connections Consulting 98

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Underlying employees’ willingness to converse openly is a solid foundation of trust in the organization and the entire work environment.

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Culture Communication Multi-Channel E-support 26

Strativity

JULY 16, 2020

Sensing that we needed a more clearly defined mission, I developed a growth vision for the company that positioned us more as a consulting firm with a unique ability to use consumer feedback to help companies solve complex marketing and business problems. As we expanded into consultative insights and innovation, we became LRW.

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Consulting B2C Loyalty Programs Social Media 52

Beyond Philosophy

JANUARY 3, 2017

Over the years, I’ve applied this quote to identify core elements of “people first” employee experience and creating ambassadorial employee behavior. A linkage between performance objectives—and individual and team performance—to customer experience and loyalty behavior. The First Step in Setting up a CX Initiative.

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Travel Loyalty Customer Service Representative Consulting 76

Strativity

APRIL 24, 2017

However, before an employee can even begin to actualize those successes they have built up in their mind, they must first go through the routine of the onboarding experience. One such innovation is “Employee Journey Mapping,” which is becoming more and more common among organizations who seek a more enhanced employee experience.

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Employee Experience Workshop Consulting Presentation 55

Russel Lolacher

JANUARY 12, 2021

A few years ago, I was attending a cross-organizational workshop that was meant to help foster different ways of thinking from leadership, specifically around innovation and future planning. Though she applies it for the customer relationships, I have found it’s just as important for the employee one. Outside-In Approach.

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Culture Workshop Books Innovation 59

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Employee Engagement Reaches Three-Year High.”

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Engagement 2006 Customer Experience 2012 104

Think Customers

MARCH 21, 2023

Source: Qualtrics Yousafzai, speaking on International Women’s Day, called upon business leaders to examine the culture they create to ensure technology career opportunities are available to more women from all backgrounds and that resources needed to flourish at work are accessible to everyone. 1 thing employees want from us.”

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Healthcare Airlines 2022 Transportation 52

Beyond Philosophy

DECEMBER 20, 2017

If the manager had ever seen Office Space, the lessons of negative employee experience and dopey company rules were lost on him. Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer.

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Innovative CX

OCTOBER 24, 2019

Employee experience is clearly linked to an organization’s ability to improve its customer experience (CX). However, the employee experience being addressed today is typically focused on the workforce already employed by a company. What about the “job candidate experience?” We highlight our culture.

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Net Promoter Score Social Media Culture Metrics 40

CSM Magazine

DECEMBER 28, 2021

The passion, enthusiasm and commitment to excellence demonstrated by engaged employees will be infectious to customers and produce the competitive differentiator so critical to the organization’s long-term success. Peter Drucker made this quote famous and it is certainly true in this context – “Culture eats strategy for breakfast.”

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