Alida

SEPTEMBER 22, 2016

Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines. Closing out #VCSummit day 1.

2016 267

2016 Innovation Marketing Insights 267

Natalie Petouhof

OCTOBER 12, 2016

They work with all functional departments, such as marketing, sales, customer service, supply chain, ecommerce, IT, digital performance management (DPM) and back-office systems. SIs use gaps to create a long- and short-term road map, emphasizing low-hanging fruit and large ROI. Create strategy and technology roadmap  .

Customer Experience 45

Customer Experience Customer Journey Mapping Consulting Roadmap 45

ClearAction

DECEMBER 31, 2016

What’s new in 2017 customer experience management? Ultimately, success in turning a new leaf depends on getting your hooks into manageable steps that resolve past weaknesses to propel your growth. Scrutinize loyalty/retention and other efforts for win-win, mutual value and ROI — from the customer’s viewpoint.

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Cost Consider the pricing structure and ROI potential, as cost-effective feedback tools can help automotive businesses make informed decisions while optimizing resources.

Automotive 52

Automotive Feedback 2023 Demo 52

ClearAction

DECEMBER 19, 2014

But like everything in a company, "it takes a village" Customer experience management is a team sport, a way of life, an ongoing journey of excellence within the context of valuing customers' well-being as the enabler of well-being in all other areas. Customer Experience Maturity Roadmap. Customer Experience ROI Trajectory.

Customer Experience 116

Customer Experience White Paper ROI Sports 116

Confirmit

MAY 29, 2019

Even inside brick-and-mortar stores, 82% of shoppers consult their smartphone regarding purchases they're about to make. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. For example, more people are shopping online than ever before. Paul Quinn, Sr.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Even inside brick-and-mortar stores, 82% of shoppers consult their smartphone regarding purchases they're about to make. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. For example, more people are shopping online than ever before. Paul Quinn, Sr.

Consumers 40

Consumers Insights Webinar Hospitality 40

Michelli Experience

JULY 25, 2017

In support of my formula, Neil Davey, the managing editor of mycustomer.com recently cited David Ulrich’s research on the value chain of trusting and engaging employees. In the case of Mercedes-Benz leadership, that vision was shared both through words and in the form of a visual roadmap. Happy Shareholders = Happy Leaders.

Consulting 45

Consulting Touchpoint Leadership Roadmap 45

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Three key phases for Successful Value Management. Your Customers Need You to Put Yourself First: Listen to Them!

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

SEPTEMBER 8, 2021

Developing a long-term strategy, execution roadmap, priorities, and investment plan to scale the Customer Success organization to meet the demand of the future. Tracking and managing proper metrics to ensure customer satisfaction and loyalty are maximized. Driving adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 19

Customer Success Roadmap Customer Satisfaction ROI 19

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . .

2020 80

2020 Customer Success Chief Customer Officer ROI 80

SmartKarrot

OCTOBER 10, 2022

Manage complex, cross functional customer implementations for new product deployments. Apply here: [link] Role: Customer Success Manager Location: Tysons Corner, VA, US Organization: Piper Companies As a Customer Success Manager, you will lead the onboarding process for all new customers and serve as the primary point of contact.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

Circular Edge

MAY 26, 2023

All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”! During this session, Oracle EPM Cloud experts RJ Linehan and Doug Huber gave an overview of how EPM Cloud enables connected processes and the benefits of adopting a flexible modern solution.

2023 52

2023 Demo Innovation Entertainment 52

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Collaborate with department leaders across the company to deliver the needs of the customers.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

Amity

OCTOBER 3, 2016

The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Today’s customers demand more.

ROI 76

ROI Roadmap Measurement Customers 76

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. The post 3 Ultimate Factors of Business Performance appeared first on ClearAction Customer Experience Consulting.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the service.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

Amity

JULY 10, 2017

As the CEO of a Customer Success consulting firm, I get to work with many Customer Success teams. Customer Success Managers are awesome. However, even the best, most experienced Customer Success Managers can use a few tips to get better at what they do. Nils Vinje , Glide Consulting. They Get the Wrong People in the Room.

Metrics 63

Metrics Roadmap ROI Customer Success 63

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. Personal Financial Management. Offering investment advice based on the customer’s goals and current allocations.

Banking 40

Banking Financial Contact Center ROI 40

CX Journey

NOVEMBER 6, 2014

What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. Survey methodologists, statisticians, sample designers, marketing communications experts or project managers? Does your team have an evangelist? A data analyst?

Hotels 68

Hotels Consulting Culture Chief Customer Officer 68

SurveySparrow

JANUARY 14, 2020

Customers that you manage to retain are more likely to provide you with valuable feedback. If you are a product manager or a business owner, you need to know your customer retention rate. Retaining your customers can bring in a huge ROI for your business. 6 Create a roadmap for the future. Customer Retention Formula.

Customer Retention 52

Customer Retention Feedback Loyalty Programs Roadmap 52

SmartKarrot

MARCH 24, 2021

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Consult on and elevate the current go-to-market strategy. Deliver ROI on every account within your portfolio.

Customer Success 10

Customer Success Social Media Consulting Roadmap 10

SmartKarrot

JANUARY 5, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: OpenPlay As a Customer Success Manager, you will lead on the creation and maintenance of OpenPlay support documents, video guides and FAQs – quickly gain a deep understanding of the OpenPlay system. Apply here: [link].

Customer Success 10

Customer Success Consulting Roadmap Government 10

ChurnZero

MARCH 1, 2019

At Degreed he is leading a team of Client Success Managers on a mission to inspire transformative learning practices in companies around the world. He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The key is being consultative and guide customers to their outcomes. At SmashFly, we partner closely with our product management team.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

NetBase

OCTOBER 29, 2018

Olivia Sohn , Manager, Research Insights & Analytics delivered a great presentation – pulling out a familiar social icon to make her point about social users craving collective experiences. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. The NetBase Roadmap – Skating to Where the Puck Is.

Brands 60

Brands Social Media Events Presentation 60

SmartKarrot

MAY 19, 2021

Role: VP of Customer Success Location: Norfolk, VA, US Organization: xTuple As a VP of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships. Working collaboratively with the sales team.

Customer Success 10

Customer Success Roadmap Government Consulting 10

SmartKarrot

SEPTEMBER 23, 2022

Develop and implement repeatable processes for customer management. Track, manage, and improve customer health scores to improve customer retention. Manage new hires to build and maintain a successful and motivated team. Oversee the activities and performance of the customer management team.

Customer Success 15

Customer Success Travel Roadmap Customer Retention 15

Amity

MAY 6, 2014

The following is part of a series of conversations about Customer Success Management (CSM) between Pam McBride, Director of Marketing at Amity and Jason Whitehead, CEO of Tri Tuns. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers.

ROI 48

ROI Customer Success Roadmap Measurement 48

SmartKarrot

NOVEMBER 4, 2020

Serve your Customer Success Managers and their teams with one-on-one coaching and team development sessions. Develop and manage a stellar team of ‘Enterprise’ and ‘Growth Account’ Customer Success Managers. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.

Customer Success 10

Customer Success ROI Roadmap Consulting 10

SmartKarrot

JUNE 29, 2021

Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. Apply here: [link] Role: Customer Success Manager Location: Chicago, IL, US Organization: FourKites, Inc. Manage account escalations. Apply here: [link].

Customer Success 10

Customer Success Leadership Roadmap Metrics 10

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? Project management? Any great consultant needs to know the right questions to ask, though. Well-Managed Risks. % Process design?

Marketing 105

Marketing ROI Leadership Customer Success 105

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer. on usage, NPS), and others.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

FEBRUARY 3, 2021

Serve as a primary voice in the management and handling of any client escalations. Manage the customer success process with the help of an outstanding team of Customer Success Associates and Managers. Manage the customer success process with the help of an outstanding team of Customer Success Associates and Managers.

Customer Success 10

Customer Success Competitive Advantage Workshop Roadmap 10

SmartKarrot

FEBRUARY 4, 2021

Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Identify existing customers within assigned segments and manage upsell activities to meet sales targets. Understand & Align with Customer’s Business Objectives, their basic environment, Roadmap, Pain Points to Strategize their Success.

Customer Success 10

Customer Success Consulting Roadmap ROI 10

SurveySensum

JULY 14, 2020

Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ChurnZero

AUGUST 23, 2019

I think that the reason that this team is invested in early is because you’re generally investing in the must-haves, you have to have Customer Success Managers. You have to have Implementation Consultants. I have seen CSMs, Implementation Consultants, Product Manager, roll up their sleeves and dive in on projects.

NPS 40

NPS Customer Success Sales Metrics 40