Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Anand talked to people on the team and communicated what he already knew from the consumer insights to gain a deeper understanding of what they meant, from the teams who handled that specific work.
InMoment XI
OCTOBER 18, 2022
Brands have had to pay more to produce, transport, and store their wares, which means passing that cost burden onto their customers. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services. Challenge #2: Efficiencies. Challenge #2: Efficiencies.
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Experience Investigators by 360Connext
FEBRUARY 16, 2015
Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Tell consumers what THEY can do, not what IT can do. Here are a few ideas.
CSM Magazine
DECEMBER 22, 2023
Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. OOH advertising refers to any marketing that you see outside the home, such as billboards or signs.
West Monroe
NOVEMBER 15, 2023
Utility executives find themselves at the helm of a pivotal transformation as the electric vehicle market accelerates. That’s excellent news for consumers, and it means executives and utilities must prepare for a grid that can handle the energy demands of EVs and leverage their potential as energy resources.
BirdEye
MAY 4, 2021
Technological advances have enabled quick and seamless experiences for consumers across different industries. Ride-hailing apps allow users to find reliable transport with just the click of a button. Consumers are accustomed to getting seamless experiences in most aspects of their lives.
Comm100
FEBRUARY 15, 2022
The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP.
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