CSM Magazine

DECEMBER 22, 2023

Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public. Experiential marketing campaigns allow consumers to engage in a branded experience like sampling products or using interactive displays.

Connections 52

Connections Marketing Advertising Transportation 52

Optimove

MARCH 29, 2022

With this acquisition, Optimove clients can now: Re-engage customers with mobile push notifications that support rich media, templates, and deep linking, which are delivered based on each customer’s usage history. Kumulos’ customer base deepens Optimove’s penetration in retail and finance.

Marketing 59

Marketing Multi-Channel Sports Telecommunications 59

Elevio

OCTOBER 9, 2018

For millions of Americans, sport is at the heart of their communities. Since 2008, SportsEngine has been providing the online software and apps that make it easy for anyone to run a sports organization. The challenge of creating knowledgeable customers. The challenge of creating knowledgeable customers.

Sports 69

Sports 2008 2019 2017 69

Kustomer

JUNE 7, 2023

The time has come for financial services organizations to move from a transactional mindset to an engaging mindset. Customers want to feel financially confident, including having trust in their financial institutions to work in their best interests, and they expect service to be streamlined and personalized.

Financial 98

Financial Banking Social Media Customer Satisfaction 98

ClearAction

SEPTEMBER 27, 2018

Customer-centered business requires truly customer-centric goals, values and structure — shaped by outside-in thinking infused in processes, policies and motives — and fine-tuned with systematic internal engagement, improvement and innovation of the end-to-end customer experience, and inherent momentum.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

Optimove

APRIL 8, 2020

Instead, we must pedal on and talk to our customers. What content engages them. We must stay relevant in our customers’ minds and their hearts. It’s the perfect example of a brand reaching out to their customer base to promote positive social media engagement amid the coronavirus pandemic.

Sports 52

Sports Travel Fashion Events 52

SurveySparrow

OCTOBER 6, 2022

Brands divide its customers based on psychographic segmentation. When you decide to buy a product based on certain attributes or when you pick your college majors, even the friends you choose, all of these are examples of psychographic segmentation. The campaign can show customers having a beer while watching sports matches.

Definition 52

Definition Sports Fashion Social Media 52

ChurnZero

JULY 2, 2020

During the webinar, Abby and Robin shared their firsthand experience on building customer-first organizations from the ground up as well as covering: How to structure your teams to better serve the customer. What processes should be put in place to drive customer engagement and adoption. Well, were they ever engaged?

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

BirdEye

OCTOBER 30, 2023

Social media offers cost-effective advertising, helps build brand awareness, and allows for direct engagement with the community. Understand your audience Engage actively with your existing and potential audience on social media. Understand your audience Engage actively with your existing and potential audience on social media.

Social Media 57

Social Media Marketing Events Advertising 57

Totango

MAY 7, 2024

This KPI reveals a lot about the pre-sale impressions your customers are coming into their post-sale experience with. This makes sure AEs are alerted if there’s a need to re-engage with an account or an opportunity for an expansion. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 97

Sports Sales 2024 Net Promoter Score 97

Totango

FEBRUARY 22, 2021

This term applies to more than just athletes and sports, however. At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Are you ready to start changing your customer success game? Let us help you accelerate customer growth!

Customer Success 62

Customer Success 2020 Hospitality 2003 62

CSM Magazine

DECEMBER 28, 2020

For equipping their business with a top-notch VoIP service, most businesses compare RingCentral vs Vonage as these are the most popular options providing a seamless way of connecting with customers. Based on your business’ specific needs, you can pick the one whose features benefit you the most.

Customer Service 52

Customer Service Management Sports Customers 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Customers 52

ProProfs Chat

NOVEMBER 19, 2021

A demographic survey question is all about capturing personal information and helps you portray a clear picture of your customer base. These poll questions are intended to collect customers’ basic information such as their age, gender, area of residence, etc. Sports Poll Questions. What is your favorite sport to watch?

Engagement 98

Engagement Sports Net Promoter Score Financial 98

Totango

AUGUST 21, 2020

Investing in customer success means investing not just in your customer’s success, but in that of your enterprise. Investing in customer success can: Increase customer retention rates and keep customers engaged. Increase customer-centered growth through expansions.

Customer Success 78

Customer Success Customer Centricity Customers NPS 78

CSM Magazine

JANUARY 11, 2023

In doing so, they build trust and loyalty among their customer base, which is essential for any business – but especially one as competitive as the gambling industry. Empathetic customer support personnel can turn a customer’s bad experience into a positive one, creating a loyal customer base in the process.

Loyalty 52

Loyalty Sports Customer Service Representative Customers 52

BirdEye

JULY 10, 2023

The end goal is to widen their respective customer bases by increasing awareness. Expanded reach: Collaborative efforts like influencer partnerships allow brands to tap into each other’s customer base or target audience. Ask yourself what marketing channels your partner uses to engage with their audience.

Brands 52

Brands Fashion Social Media Retail 52

ClearAction

AUGUST 3, 2015

Maybe you dream of your customer-facing staff, or your executives, as customer experience action heroes? As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. Not so fast. Yet action is sorely needed!

Customer Experience 80

Customer Experience Customer Experience Management Sports Customers 80

ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. Retained customers may or may not offset the investment. (C) 3) Cultural Customer Experience Action.

ROI 117

ROI Customer Experience Culture Customer Experience Management 117

Kustomer

NOVEMBER 4, 2021

I will say one of my fun facts actually is I’m a sports enthusiast and I love sports. I’ve been involved in sports my whole life, but more recently I’ve been a football coach for my son. You’re going to engage with them differently based on where they are in driver, dreamer, doer.

Sports 98

Sports Customers Document Sales 98

SaleMove

JULY 12, 2018

The personalization of the email often depends on the data you have collected from your customers. Making sure the content is relevant to the customer based on past buying history is also important. Keep in mind, it’s important to know what social media platforms your audience engages the most with. They love that team.

Social Media 49

Social Media Sports Apparel Advertising 49

CustomerSuccessBox

JUNE 13, 2022

Customer success and the role of Customer Intelligence. Customer intelligence may assist marketers in achieving a wide range of customer success objectives and activities. Creating a devoted customer base. Customer intelligence insights aid long-term customer development.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity Customers 52

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83

NPS Customer Centricity Loyalty Presentation 83

ClearAction

JANUARY 6, 2021

This is success-limiting because Net Promoter Score® implies (probably inaccurately) that customers who are inclined to say good things about your company will offset customers who are inclined to complain about your company. How many Promoters are among your core-growth customers, and vice-versa?

2021 77

2021 Customer Experience Net Promoter Score Workshop 77

Lumoa

FEBRUARY 6, 2018

There are many organisations embracing a people-centric approach to business (be it employee engagement on CX or on developing strong CX programmes) but there remain a large number who fail to fully grasp the need for change. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach.

2018 129

2018 Customer Experience Customer Centricity Culture 129

Kitewheel

MAY 8, 2019

From catchy jingles in holiday sales events to product placement in TV shows , and well as those high-priced sports campaigns, there is simply no shortage of content and messaging from automotive dealers. Volkswagen adopted a journey-focused mindset that included a customer journey orchestration tool.

Automotive 45

Automotive Customer Journey Sports Sales 45

SmartKarrot

NOVEMBER 17, 2021

Manage account renewals for your customer base, collaborate with CSMs on business reviews, retention strategy, and upsell motions to achieve NetRetention goals. Develop key relationships with executives and decision-makers at the customer base. Lead an inclusive, engaged, and high-performing team.

Customer Success 19

Customer Success Sports Roadmap Books 19

ClearAction

DECEMBER 31, 2015

” How Human Resources Can Add Value to Customer Experience Excellence. “Knowledge management, employee engagement, and cross-functional collaboration can be facilitated by HR to achieve greater connectedness, consistency and synergy both internally and externally. ” Creating World-Class Customer Experience Teams.

Customer Experience 63

Customer Experience ROI Government Sports 63

Gainsight

JULY 16, 2021

With everyone, no matter the sport or training, it takes practice to reach your next level of performance. Using the right CS tech platform should provide you with features and functionality to give you visibility into your customer base. Be patient with yourself. Have you ever heard that practice makes perfect?

Sports 40

Sports Customer Journey Customer Success Webinar 40

SmartKarrot

OCTOBER 26, 2021

Ensure that the Solutions and services team is fully enabled and leverages all product capabilities on customer deployments. Manage, forecast, and monitor resource capacity and utilization, staffing appropriately all customer engagements.

Customer Success 19

Customer Success Sports Customers Customer Centricity 19

ProProfs Chat

OCTOBER 25, 2019

With so many options in the market, brands find it challenging to cultivate long term business relationships with their customers. With strong customer relationships in place, a business gets to: Increase customer base. That’s because of long-term customer loyalty results to: Increase word-of-mouth publicity.

Customer Relationships 56

Customer Relationships Loyalty Programs Loyalty 2010 56

Gainsight

JUNE 28, 2021

The more advanced functions, use cases and outcomes your customers leverage, the more embedded you grow to be across their organization, which leads to frictionless renewals. Engagement with the right owners and personas. Engagement. Adoption (Depth/Breadth). Ritualized Scores.

Measurement 59

Measurement ROI Demo Customers 59

Gainsight

JUNE 9, 2021

Major Takeaways: The use of the DEAR—Deployment, Engagement, Adoption (Depth and Breadth), Return on Investment (ROI)—Model is a great framework that works for Gainsight especially when attached to leading metrics. The better the engagement, the higher retention. Top Picks: Simplifying Customer Success.

Chief Customer Officer 52

Chief Customer Officer 2021 Sales Customer Success 52

Kustomer

JANUARY 21, 2021

Adding that humanizing element to every CX interaction has proven to be very effective in customer engagement and satisfaction. Youth sports, trying to be a good youth sport dad. I love sports. It’s about, how would I like to be treated and what problem are we solving for the people that we’re working with?

B2B 95

B2B B2C Customer Centricity Sports 95

Gainsight

MARCH 31, 2020

Reaching out to customers with low product adoption. Reaching out to customers with high support ticket volume or priority. Engaging with customers in an upsell conversation when they are close to their maximum entitled licenses or usage, etc. Sharing adoption reports with your customers.

Customer Success 85

Customer Success E Commerce E-support NPS 85

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value. Cross-selling new contents, products, and services.

Sports 52

Sports Events Download Insights 52