Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. A more complete, actionable picture of what customers are thinking and feeling, helping brands understand the reason why, and therefore take action to solve issues.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

DemandJump

JUNE 17, 2021

Consumer insights are critical for agencies and marketing teams seeking better opportunities to speak to their audiences and provide a better journey to conversion.

Download 98

Download Insights Consumers Customer Insights 98

West Monroe

APRIL 19, 2023

The ability to identify data and centralize it for analysis is key; from there, teams can better develop insights and test and learn in real time, encouraging more collaboration and actions rooted in data. In today’s macroenvironment, organizations need to continue making investments in systems and processes, people, and customer insights.

Insights 52

Insights ROI 2023 Download 52

CSM Magazine

NOVEMBER 30, 2016

Customer insight, data & analytics have become an integral part of customer experience. In The Big Book of Customer Insight, Data & Analytics , CX Network looks look at the rapid way the industry has accelerated in recent years and how these changes have impacted upon customer experience strategies across the globe.

Books 40

Books Customer Insights Insights Download 40

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. The importance of storytelling and visuals informed the latest enhancement to Sparq, Vision Critical’s customer intelligence platform. What’s new in Sparq (and how it benefits customer intelligence professionals). Effectively communicate your insight.

Communication 140

Communication Insights 2016 Innovation 140

Experience Matters

DECEMBER 16, 2014

We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. As companies embrace these new capabilities, insights teams will need to build new skills. Download report for $195.

Customer Connectedness 130

Customer Connectedness Insights Customer Experience Download 130

West Monroe

APRIL 19, 2023

Download the Infographic Digital and Org Design: 4 Insights from Utility Leaders download Insight 1: Utility customers have high expectations, and they are largely not being met Utility customers have understandably high expectations for service.

Insights 52

Insights Culture Download 2023 52

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. It is designed to provide a valuable online platform for organisations seeking to deepen their understanding and capabilities in addressing the needs of vulnerable customers. “We

Government 52

Government Financial Download 2016 52

West Monroe

SEPTEMBER 25, 2023

The gap between data collection and its utilization in product development and customer insights. Download the research × It Takes All Areas of a Business to Become Digital The West Monroe Digital Agility Model shows the role digital plays across an organization, with agility at the center and all areas carrying equal weight.

Download 105

Download Customer Centricity Consumers Technology 105

CSM Magazine

APRIL 11, 2024

Eduardo Rotenberg, CRM Specialist within Sabio’s Salesforce Practice, said : “In today’s highly competitive business landscape, organisations often claim to have a comprehensive understanding of their end-to-end customer service offering. CRM is no longer just a tool for routine marketing activities and sales administration.

Books 52

Books E-support Customer Experience Customer Journey 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

Marketing 69

Marketing 2024 Social Media Download 69

Maru Group

DECEMBER 13, 2022

Consumer Duty raises the bar of regulatory consumer protection in the financial services sector by shifting the regulation paradigm from a process-driven approach to one based on customer outcomes. IRT (Implicit Response Time): We passively capture response time to questions, opening up an extra layer of customer insight.

Consumers 84

Consumers Net Promoter Score Touchpoint Financial 84

Feedbackly

AUGUST 23, 2023

As your business expands, you may need multiple journeys to segment customers and deliver personalized services. If you want a free customer journey mapping template, download Feedbackly’s free editable template ! The post How to Analyze Customer Journeys appeared first on Feedbackly.

Customer Journey 98

Customer Journey Customer Journey Mapping Touchpoint Social Media 98

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 72

2024 Marketing Consumers Download 72

CX University

OCTOBER 12, 2021

Download the CXU Online Course Guide to review more details: Download here. The post CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities appeared first on CX University.

Definition 98

Definition 2021 2014 ROI 98

Experience Investigators by 360Connext

JUNE 13, 2023

Why do we think that way about customer experience? Related: Download the CX Charter Guidebook CX Center of Excellence A Customer Experience (CX) Center of Excellence is another strategic option for organizations. We’d never say the Chief HR Officer should work their way out of a job because culture will be perfect eventually.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Following these recommendations now will uplevel your personalization efforts, increase customer lifetime value (CLV), and earn your customers’ loyalty for life.

2025 59

2025 Marketing 2024 Customer Centricity 59

Optimove

FEBRUARY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it matters: Excessive generosity in marketing, like giving consumers greater discounts than necessary, can lead to lower profit margins and missed opportunities. Once they are a customer, do you know how to optimize their lifetime value?

Marketing 52

Marketing Omnichannel Download Sports 52

Talkdesk

DECEMBER 10, 2020

There are new ways to strategize deeper customer intelligence. Demand for customer insights and intelligence shows no signs of letting up. 84% of CX leaders are seeing an increase in demand for contact center customer data and analytics.

Insurance 135

Insurance Financial Contact Center Omnichannel 135

Lumoa

MAY 19, 2022

Insights about the top performing shopping app categories (spoiler: beauty and grocery apps). Textual examples of customer reviews that illustrate their pain points. Non-app related variables that impact customer experience. Download the full shopping apps report to find out why.

2022 83

2022 Download Retail Customer Satisfaction 83

Currency Alliance

AUGUST 16, 2019

In the case of Tesco and Pizza Express, the customer can double or triple the perceived value of points on a meal voucher, while Pizza Express knows the net discount they are taking on incremental revenue is well below the contribution margin from serving additional guests. But how many of those ‘partnerships’ share customer insight?

Loyalty 40

Loyalty Insights Brands Loyalty Programs 40

Oracle

OCTOBER 15, 2018

Capture millisecond-level data of customers’ digital experiences — every mouse move, hover, scroll, tap, and pinch. Once you can answer those questions, you can start to make small, iterative changes to your digital touchpoints that slowly improve the whole customer experience. Step 5: Measure, learn, and grow.

Touchpoint 190

Touchpoint Consumers Insights Measurement 190

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Insights 48

Insights Marketing Workshop Customer Centricity 48

Alida

MAY 25, 2016

In most organizations, data about customers typically resides in silos. Customer insight is often delivered as one-off reports which are closely held by the market research team. Strategic storytelling helps amplify the feedback and insight of your customers. Integrate historical data with new insight.

Fashion 150

Fashion 2016 Insights Customer Insights 150

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.

2024 52

2024 Marketing Demo NPS 52

CSM Magazine

APRIL 14, 2021

Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. Over half of companies say they are unable to identify customers on their own website. Data-driven customer experience strategies are crucial for success.

Multi-Channel 52

Multi-Channel Customer Insights Entertainment Insights 52

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

Lumoa

MARCH 12, 2023

Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business. Actionable insights and learnings that help your business grow. The result?

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Optimove

MARCH 28, 2023

Understand customer demand. Optimove’s all-in-one platform gives teams intelligent AI-driven customer insights, enabling them to pinpoint the most common attributes among their highest-value customers. Optimove’s in-app and web pop-up messages allow brands to collect customer information quickly and efficiently (e.g.,

Marketing 52

Marketing Download Return on Investment Social Media 52

SurveyGizmo

OCTOBER 26, 2021

To download the full chart, click here. From customer insights to market research to concept testing, Qualtrics CoreXM is the central research platform that allows anyone to capture experience insights and take action. How Enterprise Survey Solutions Stack Up. What Procurement dislikes : Pricing for occasional surveys.

Omnichannel 98

Omnichannel Feedback Employee Experience Download 98

Optimove

MARCH 30, 2023

Download your copy of the report. Effective marketing is based on a brand’s ability to listen to each customer and suggest the next best action based on feedback. Marketers also need the ability to go beyond simple rule-based automation to determine the next best action while catering to changes in customer behavior in real-time.

Consumers 52

Consumers Omnichannel 2022 Retail 52

Kustomer

AUGUST 4, 2023

This is where pre-integration between Customer Thermometer and Kustomer (and other tools) assures maximum benefits. Real-time customer insights are easily added to communications flows, reports and management dashboards through automation. Crucially, look after customers as individuals to optimize loyalty and reduce churn.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

CustomerSuccessBox

MARCH 14, 2022

Customer Success Courses to pursue in 2022. Customer Success Manager: Fundamentals to your CSM Career. Includes: 4 articles 3 downloadable resources Full lifetime access Access on mobile and TV Assignments Certificate of completion. Customer Success Manager (CSM) Elite. Creator : Gustavo Escobar Henríquez.

2022 52

2022 Customer Success 2026 Download 52

Upstream Works

DECEMBER 16, 2020

Just as a journey map provides deep customer insights for agents, all digital channels can be used as real-time feedback vehicles for customers to share their views about CX. Download the Upstream Works Insights Report to learn how contact centers can adapt to the new normal as we approach 2021.

2021 78

2021 Contact Center Customer Journey Mapping Social Media 78

Clarivate

OCTOBER 7, 2021

Clarivate implemented a global Customer Delight program in 2019 and a year later acquired CustomersFirst Now, a trusted CX company offering consulting, analytics and software that builds end-to-end Customer Delight programs. Yes, there is the external customer who pays your company for products and services.

White Paper 59

White Paper Customer Experience Consulting 2019 59

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83