What’s On Your Customer Experience Governance Checklist? Three Must-Haves
InMoment XI
FEBRUARY 8, 2022
The term “ customer experience (CX) program ” refers to an immensely broad concept. To help you start off your own CX governance checklist, let’s take a look at three must-haves: Must-Have #1: Defined CX Leaders. The key here is inviting a diverse range of stakeholders to the larger CX conversation.
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