West Monroe

JULY 5, 2023

Research and data show that trust drives sales and solidifies brand loyalty, making it critical for businesses regardless of external factors—but especially so in today’s tumultuous economic environment. Severe weather conditions—and outdated technology. Customer trust is a necessity no business can do without.

Technology 52

Technology Airlines 2023 2022 52

InMoment XI

JANUARY 16, 2018

You can download the entire book here. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX.

Healthcare 200

Healthcare Loyalty Download Books 200

InMoment XI

JANUARY 16, 2018

You can download the entire book here. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX.

Loyalty 0

Loyalty Healthcare Download Books 0

LoyaltyPlus

MARCH 13, 2023

PDF-Press-Release-3-1 Download PDF-Press-Release-4 Download The post Loyalty Plus Press Release 13 March 2023 first appeared on LoyaltyPlus.

2023 52

2023 Loyalty Download Innovation 52

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Download InMoment’s 2024 Automotive Reputation Benchmarks Report for an exclusive look at the state of online reputation management in automotive today.

Automotive 260

Automotive Management Social Media 2024 260

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

2023 111

2023 Consumers Brands Marketing 111

Hero Digital

SEPTEMBER 11, 2020

Healthcare companies can appeal to this audience by creating a credible and convenient patient experience enabled by cutting-edge technology and self-serve tools. Patients who are the most at risk following COVID-19 disruptions are the most influenced by availability and technology offered by their doctors. Download the full report.

Healthcare 52

Healthcare Loyalty Multi-Channel Download 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs.

2024 62

2024 Article Customer Service B2B 62

CSM Magazine

NOVEMBER 3, 2022

Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. About the Author.

Loyalty 52

Loyalty Brands E-support Consumers 52

InMoment XI

MAY 30, 2024

Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths. Use review sites, industry reports, and technology forums to gather information on the top contenders. Read the report today! Some focus on sentiment analysis, which gauges emotions behind the text data.

Social Media 260

Social Media 2024 Document Insights 260

Kustomer

JANUARY 9, 2023

When it comes to building customer loyalty, every interaction matters. Leverage Technology to Augment Your Team’s Efficiency. Fortunately technology like intelligent automation can enable customer service teams to work more efficiently and focus on the customers who need the most help. Automate Low-Level Support.

E-support 98

E-support 2025 Loyalty Download 98

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Lately, I seem to be attracted to articles on loyalty programs. These are companies who also have significant brand loyalty.

2024 62

2024 Article Customer Service Net Promoter Score 62

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

Marketing 69

Marketing 2024 Social Media Download 69

Bob Hayes

SEPTEMBER 18, 2017

Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Analytics Primarily Used to Improve Loyalty and Reduce Costs. The top three areas in which companies use analytics include improving customer loyalty, reducing enterprise costs and improving resource allocation (see Figure 1).

Loyalty 113

Loyalty Competitive Advantage White Paper Social Media 113

Uniphore

DECEMBER 13, 2021

Learn more about how intelligent technology, like Uniphore’s conversational AI and automation platform, is helping retailers leverage conversations to drive revenue, build loyalty and deliver differentiated experiences that exceed today’s sky-high customer expectations. Download The Article.

Retail 105

Retail Net Promoter Score Customer Experience Download 105

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. Discover which level you are on and how you can move up.

2024 52

2024 Connections 2025 Download 52

ShepHyken

APRIL 25, 2022

They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings. Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. If you have a loyalty program, you will enjoy this list.

Article 65

Article 2022 Customer Service Loyalty Programs 65

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Following these recommendations now will uplevel your personalization efforts, increase customer lifetime value (CLV), and earn your customers’ loyalty for life.

2025 59

2025 Marketing 2024 Customer Centricity 59

Optimove

NOVEMBER 9, 2023

Embrace Predictive Modeling to Foster Loyalty and Grow Revenue Leveraging predictive model attributes makes it easy to craft personalized experiences that resonate with individual players, fostering loyalty and revenue growth simultaneously.

Advertising 72

Advertising Innovation Download Loyalty 72

CSM Magazine

OCTOBER 12, 2023

Download CX Realities 2023 here. Through its own technology, and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

2023 52

2023 White Paper Omnichannel Download 52

TechSee

MARCH 7, 2022

Offering the relevant and accessible support channel is a key driver to enhancing customer experience, loyalty, and retention. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7%

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

TechSee

JANUARY 7, 2020

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Advanced technologies.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

Currency Alliance

JUNE 11, 2019

“Extra” was a 4% interest rate which earned the average working family £100-200 a year – the kind of value you can earn from a supermarket loyalty card. In legacy banking loyalty models, these customers are instead prone to disloyalty in exchange for tiny rewards, and likely to be of very poor lifetime value (LTV) to your business.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

LiveChat

OCTOBER 31, 2019

Thankfully, with the use of automation technologies, you can eliminate time-consuming and error-prone manual processes while leveraging a large amount of customer data to deliver a responsive and personalized customer experience. 4 automation strategies to improve customer loyalty. Marketing automation. Welcome programs.

Loyalty 57

Loyalty Call Center Return on Investment Consumers 57

TechSee

JULY 18, 2019

Another reason organizations should strive to deliver experiences defined by low effort, according to Gartner , is that effort is the driver with the strongest tie to customer loyalty. In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty.

Customer Experience 207

Customer Experience Contact Center Wireless Loyalty 207

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. It can lead to increased customer loyalty, repeat business and, ultimately, higher profits. they’re everywhere.

Article 67

Article Customer Service Hospitality Hotels 67

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology. Match your value proposition to consumer appetites.

Brands 52

Brands Loyalty Programs E-support 2022 52

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. These technological advances have paved the way for commercial and scalable use of visual engagement platforms. Below is a brief summary of the insights we’ve gained per KPI.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Experience Investigators by 360Connext

JUNE 13, 2023

According to a survey conducted by Getfeedback in 2021 , 20% of CX professionals sit in the operations department under an Information Technology (IT). Related: Download the CX Charter Guidebook CX Center of Excellence A Customer Experience (CX) Center of Excellence is another strategic option for organizations.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. Requiring full details on a contact form when the customer just wants to ask a question or download something. One that stays in my memory for many reasons, was an event I attended in San Jose, California.

Marketing 79

Marketing Technology Customer Centricity 2019 79

Optimove

DECEMBER 4, 2023

Download Now: 9 creative email tactics Download Now>> Why is Email Segmentation Important for Marketing? This targeted approach significantly improves the chances of resonating with the audience, fostering better engagement, and ultimately driving desired actions, such as conversions or brand loyalty.

Download 52

Download Metrics Definition Return on Investment 52

Optimove

JULY 12, 2023

This technology is commonly utilized on websites and applications to show content to visitors based on individual interests. The CRM Marketer evolution curve Download Now>> How does a content recommendation engine work? A content recommendation engine works by combining data and machine learning technology.

E Commerce 52

E Commerce Download Social Media Advertising 52

Lumoa

NOVEMBER 8, 2017

Luckily, with the help of modern technologies, that should no longer be needed. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Feedback 117

Feedback Net Promoter Score Seminar Download 117