Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? One of the most important questions is determining which technologies having staying power and impact the CX or operations.

Retail 76

Retail 2020 Innovation Entertainment 76

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Call Center 122

West Monroe

SEPTEMBER 1, 2021

Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. This goal requires more than simply layering on technology. Connect disparate technology to create seamless user experiences.

User Experience 52

User Experience Technology Healthcare ROI 52

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Curate high-quality content that not only educates but also entertains and inspires your audience. Technology can also play a role in enhancing networking.

Events 95

Events Entertainment Transportation Workshop 95

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive.

2019 78

2019 Innovation Entertainment Consumers 78

CSM Magazine

APRIL 4, 2024

This sector has experienced an amazing transformation over time, driven by shifting consumer demands and technology advancements. Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. This level of technology and how it improves the customer experience is truly amazing.”

2020 52

2020 Innovation Entertainment Social Media 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. One of the most innovative voices in CX research today is Dr. Tami Kim, an assistant professor of marketing at the Darden School of Business.

2021 81

2021 Technology Workshop Advertising 81

CSM Magazine

APRIL 22, 2024

The Future of Customer Service in Online Gambling: Trends to Watch The online gambling industry has experienced exponential growth over the last decade, driven by technological advancements and an increasing number of digital users. For those looking to try something new, why not play Spaceman ?

Customer Service 52

Customer Service User Experience Touchpoint Competitive Advantage 52

Circular Edge

MARCH 10, 2024

The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. Featuring exciting programs for JD Edwards , Oracle Cloud , PeopleSoft and executives across ERPs, Blueprint 4D is where customers come together for insights, innovation and community.

2024 40

2024 Entertainment Demo Innovation 40

West Monroe

SEPTEMBER 1, 2021

Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. This goal requires more than simply layering on technology. Connect disparate technology to create seamless user experiences.

User Experience 40

User Experience Technology Healthcare ROI 40

Oracle

SEPTEMBER 30, 2020

The pace of digital innovation increased in the wake of COVID-19, and brands adopted technologies likely to continue far beyond the end of the pandemic – one example being conversational AI bots answering routine questions. CX innovations that allow enhanced flexibility, personalization, and safety help brands serve customers.

Innovation 49

Innovation Entertainment 2020 Hospitality 49

Gainsight

JUNE 10, 2021

It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Featured entertainment. Featured entertainment. CX speakers. Ready to register for Oracle OpenWorld? View the registration page. Learn more.

2019 45

2019 Technology Entertainment Events 45

CSM Magazine

JANUARY 8, 2024

For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements. “Mr. .

Entertainment 52

Entertainment Financial Culture Technology 52

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Featured entertainment. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. CX speakers.

2018 53

2018 Technology E Commerce 2017 53

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. This is all underpinned by the latest tech innovations. Superior customer service ensures that the user experience is exceptional.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy.

Customer Service 98

Customer Service 2004 Entertainment Download 98

NetBase

MARCH 23, 2020

The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? The post Entertainment Hit Hard by Coronavirus & Considering Innovative Solutions appeared first on NetBase. Box Office Bust. And upwards of $4 billion in lost revenue. ” .

Entertainment 67

Entertainment Innovation Consumers Banking 67

ViiBE Blog

JUNE 2, 2021

Augmented reality is one of the most rapidly evolving technologies, merging both the real and the virtual world together. Augmented reality offers an innovative retail experience adapted to digital transformation, an approach that became essential during the remote pandemic-induced industry shift.

Retail 52

Retail Sales Entertainment 2024 52

Avaya

MARCH 13, 2017

They need the right combination of skill, strategy and technology. They must transform traditional client-facing processes—welcoming guests, carrying luggage, front desk registration—with technology that is open, agile, and integrated enough to support the future of the customer experience.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

West Monroe

JANUARY 30, 2023

We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers. It’s a tremendous innovation. That's our mission.

Entertainment 52

Entertainment 2023 2022 Advertising 52

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. Below are specific components that facilitate service to this new type of clientele.

Transportation 52

Transportation 2030 Automotive Entertainment 52

Oracle

FEBRUARY 21, 2018

In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Innovation. Entertainment. Ready to register now for Modern Customer Experience 2018? 90+ sales activities. • 80+ commerce activities. •

2018 94

2018 Customer Experience Entertainment Events 94

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Both Pathé’s and Orange Belgium’s programs have become possible because of advancements in mobile technology. What really stood out is which brands were pulling off these feats. voucher-based.

Magazine 52

Magazine Loyalty Innovation 2020 52

CSM Magazine

AUGUST 4, 2022

Additionally, AI-powered chatbots are improving every day, and businesses are taking advantage of this technology to provide even better customer service. The entertainment industry is one of the areas that is most influenced by the presence of Artificial Intelligence. Customers can now get help faster and more easily than ever before.

Customer Service 59

Customer Service Entertainment Customer Service Representative Customers 59

SurveySparrow

SEPTEMBER 5, 2023

Brands are leveraging technology to offer virtual showrooms where customers can interact with vehicles in immersive 3D environments. Brands are leveraging technology to provide proactive customer service. Imagine a car manufacturer partnering with a technology company to create seamless in-car entertainment experiences.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. The bottom line: Leading brands stay on top of the latest technologies and innovations to fortify and optimize their strategy in an increasingly digital world.

Consumers 98

Consumers Entertainment Fashion Touchpoint 98

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. In-store inventory innovation secures customer loyalty. Why do customers come to your store?

Retail 154

Retail E Commerce E-support Entertainment 154

Strativity

MAY 25, 2023

But the success of these programs has as much to do with insights as technology. Invest in knowing who you’re selling to because technology is a means, not an end. James Lanyon, EVP, Strategy & Innovation: James’ restaurant and food background includes marketing and loyalty work for Pizza Hut, Chuck E.

Brands 52

Brands Loyalty Programs E-support 2022 52

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Beverage manufacturers are getting into entertainment in a big way.

Technology 48

Technology Transportation Customer Centricity Entertainment 48

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. “We’re using technology to enable our end-to-end business to create the best experience for our consumers.”

Apparel 153

Apparel Retail Innovation Entertainment 153