ViiBE Blog

JULY 8, 2021

Customer experience , Technology. Cybersecurity itself stands for a set of strategies and techniques used to protect internet-based networks, systems, and data from any breaches and harmful interruptions. This multinational cybersecurity organization notes over 54,000 satisfied customers from 150 countries.

2021 52

2021 Government Transportation Automotive 52

Win the Customer

DECEMBER 23, 2017

When you think about attracting and retaining new customers to your business, you might focus on the importance of having a team of friendly and capable employees devoted to making them feel welcome and appreciated. As The Wall Street Journal notes, building and maintaining customers’ trust is crucial. It Helps to Build Trust.

Loyalty 93

Loyalty Brands Customer Experience Financial 93

CSM Magazine

MAY 16, 2022

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. However, you don’t need to have a degree in cybersecurity to ensure that your digital workspaces remain secure.

Customer Service 52

Customer Service Wireless Financial Social Media 52

Comm100

MARCH 30, 2021

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Emotions dictate a customer’s choice. Emotions dictate a customer’s choice. Consumers will not buy from a company, and they certainly won’t be loyal to it, if they don’t feel trust towards it.

Measurement 52

Measurement Consumers Touchpoint 2020 52

Beyond Philosophy

JANUARY 26, 2015

He touched on several key issues citizens in the US are familiar with from unrest in the Middle East to the need for better opportunities for middle-class families to thrive in the economy. One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. The answer is No!

Customer Centricity 103

Customer Centricity CEM Books Government 103

Method:CRM

MARCH 13, 2023

No matter the industry, customer experience is a huge part of your business success. You should never neglect your customers’ wants and needs. If you do, you risk jeopardizing your relationships and the opportunity to develop new ones in the future. Instead, you should strive to exceed customer expectations.

Customer Experience 90

Customer Experience E-support Customers Document 90

BirdEye

MAY 5, 2023

It can negatively impact your credibility as a business, too. But the truth is many business owners don’t know what a professional email address is supposed to look like, nor how to create one. If you’re ready to give your company’s professionalism a boost, keep reading. A professional email uses a custom domain name.

Sports 94

Sports Connections Social Media Demo 94

CSM Magazine

NOVEMBER 28, 2022

Unanticipated events could be artificial (cyber-attacks) or natural (fires, hurricanes, tornadoes, earthquakes). Well, the key is to employ a fail-safe option for your IT infrastructure to ensure effective recovery from disasters. This article explains what DRaaS is and why your business needs it. What Is DRaaS?

Events 52

Events Information Article Management 52

Eptica

JANUARY 16, 2019

They have greater choice than ever before in terms of where they buy from. Additionally, at a time when business is more complex than ever before, more and more companies are suffering from incidents that damage their reputation. Given these issues, how can your brand win and retain their loyalty?

2019 71

2019 Consumers Brands Social Media 71

Win the Customer

APRIL 29, 2016

It’s important to understand the risk factors, consequences and preventative measures you can take to ensure that your business and employees are protected. A security breach is any type of unauthorized access of data, applications, software, networks or devices. What exactly is a Security Breach? The Consequences.

Document 83

Document Financial Government Measurement 83

Bizagi

MARCH 26, 2020

But today it is more difficult than ever, with additional regulatory burdens springing up all the time, especially in response to increasing data and privacy concerns. Just because you’re adhering to regulation doesn’t mean you can’t innovate and explore ways to enhance your business. Digital governance should not be left to chance.

Innovation 52

Innovation Government Insurance Document 52

Comm100

MAY 16, 2023

Hackers now look for vulnerable institutions to tap into a wealth of data and the numbers support this worrying trend. Young students with a fresh credit history are easy targets for attackers and they exploit loopholes to get access to databases and accounts. Why is security so important for higher education institutions?

Seminar 76

Seminar Financial Information 2023 76

Kitewheel

APRIL 2, 2019

Between cyber attacks and data breaches, customers have more privacy concerns than ever and are more cautious with their data Despite that, customers want us to use their data to deliver better experiences. The solution is to use data respectfully. Data Protection Can Help Personalization.

Consumers 40

Consumers Customer Journey Communication Information 40

LiveChat

MAY 11, 2018

Let’s take the Facebook-Cambridge Analytica data scandal. And a couple of days ago, Facebook added fuel to the fire by sacking an employee who used users data to stalk women. According to the same survey, more Facebook users claimed to know how to guard their personal information on the site than users of other social media platforms.

Social Media 47

Social Media Insurance 2012 Fashion 47

CSM Magazine

JULY 3, 2017

If you are greeted by name next time you enter your favorite store, don’t worry, it is not a prank, you might be witnessing AI at work. The efforts companies make to customize the experience are triggered by the need to secure existing clients and attract new ones by positive word of mouth. Customer-Centric Culture.

Loyalty 56

Loyalty Social Media E-support Customer Centricity 56

Bizagi

JULY 31, 2018

Data security in healthcare is a major issue: the sector suffered more than half of all cyber-attacks last year according to a report by security firm Cylance. But health data is highly sensitive and needs to be secured appropriately. 1- Design a secure digital environment. 1- Design a secure digital environment.

Healthcare 48

Healthcare Government Connections Technology 48

Bizagi

SEPTEMBER 28, 2018

But today it is more difficult than ever, with additional regulatory burdens springing up all the time, especially in response to increasing data and privacy concerns. Just because you’re adhering to regulation doesn’t mean that you can’t innovate and explore ways to enhance your business. Innovation and compliance: friends, not foes.

Innovation 48

Innovation Government Insurance Document 48

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

2022 40

2022 Transportation Telecommunications Wireless 40

Natalie Petouhof

FEBRUARY 20, 2016

Tweet Congressman Ted Lieu (D-Los Angeles County) and author of of the ENCRYPT ACT of 2016, said of statement regarding the APPLE court order: “The terrorist attack in San Bernardino was horrific and the tragic loss of innocent lives demands a strong response. Is it possible to have both? Is it possible to have both?

Consumers 40

Consumers Customer Experience Government 2016 40

SurveySparrow

FEBRUARY 29, 2024

But what exactly are they, and how can you create one yourself? These questionnaires usually involve giving scores to questions about how likely and severe risks are. Studies show that more than 50% of data breaches involve third-party vendors. Let’s find out. What are Risk Assessment Questionnaires?

Management 52

Management Financial Measurement Insurance 52

Comm100

JANUARY 5, 2021

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands. How can a cyber-attack affect my company?

2020 52

2020 Banking 2019 Airlines 52

transcosmos Information Systems

MARCH 25, 2018

Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes it vulnerable to security threats. Recently, American corporation Tesla ’s public cloud environment was hacked too, resulting in exposure of proprietary data.

Technology 74

Technology Social Media Reference Financial 74

transcosmos Information Systems

OCTOBER 1, 2015

Over the years, we’ve heard many stories regarding data leaks affecting many companies in various industries all over the world. Sadly, the number of incidents of security breaches and data leaks are increasing and a lot of companies still can’t seem to catch up to the perpetrators. billion.

Insurance 88

Insurance 2011 2013 2014 88

Ecrion

FEBRUARY 4, 2020

If you’re doing any sort of online banking, you need to realize that this is prime territory for cyber attacks. Studies show that banks get hit with about 85 cyberattacks per year — and 33 percent of those attacks are successful. Likewise, banking customers are often getting their information compromised.

Banking 57

Banking Financial Measurement Information 57

C Space

JULY 6, 2020

Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. Nike appears to have removed all of its NFL fan apparel for the Washington Redskins from its website. We are pleased to see the team taking a first step towards change.”

2020 52

2020 Brands Sports Hospitality 52

transcosmos Information Systems

MAY 12, 2016

Here are six essential skills to focus on to help you improve and build your dream team. Service desk team members are customer’s first point of contact, so it is expected that they should communicate excellently—verbally and non-verbally. Communication Skills. Analytical Skills. Cybersecurity Skills. Hardware and Software Skills.

Definition 90

Definition Communication Customer Relationships Management 90

transcosmos Information Systems

MAY 23, 2017

Your business continuity plan is more than just your backup solution for emergency situations or disasters. Having a plan in place ensures your clients, customers, and employees that your company is proactive in addressing disruptions in critical functions and mitigating the business impacts that results from any crisis.

Events 80

Events Telecommunications Hospitality Hotels 80

Comm100

MARCH 30, 2021

The pandemic has driven more people than ever to work from home, while forcing millions more into unemployment. Companies across industries slashed their budgets to accommodate the economic downturn, all while scrambling to meet new health guidelines and escalating customer demands. What is omnichannel customer engagement?

Omnichannel 105

Omnichannel 2021 Customer Engagement Engagement 105

transcosmos Information Systems

FEBRUARY 7, 2017

For IT enterprises, this means putting proper safeguards in place to ensure that your IT framework performs efficiently for your end users. Without a robust IT structure, your business operations will suffer, as well as your service to customers. Important Elements of an IT Infrastructure. Business Continuity.

Roadmap 83

Roadmap Communication Information Management 83

Avaya

OCTOBER 26, 2016

In this blog series, we’ll discuss this phenomenon, how it’s made us more vulnerable to cyber-attacks and what measures and solutions we can employ to protect against security breaches. So when we hear about the latest cyber-attack or hack, the question we always ask ourselves is, “Can I be affected?”.

Consumers 80

Consumers Sports Connections Measurement 80

transcosmos Information Systems

OCTOBER 1, 2015

Over the years, we’ve heard many stories regarding data leaks affecting many companies in various industries all over the world. Sadly, the number of incidents of security breaches and data leaks are increasing and a lot of companies still can’t seem to catch up to the perpetrators. billion.

Insurance 48

Insurance 2011 2013 2014 48

Inbenta

SEPTEMBER 4, 2018

After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Most AI providers offer their enterprise technology through Software as a Service, so in many cases, having the entire AI software in your servers is not possible — or even desirable.

Communication 58

Communication Technology User Experience Information 58

transcosmos Information Systems

MAY 23, 2017

Your business continuity plan is more than just your backup solution for emergency situations or disasters. Having a plan in place ensures your clients, customers, and employees that your company is proactive in addressing disruptions in critical functions and mitigating the business impacts that results from any crisis.

Events 48

Events Telecommunications Hospitality Hotels 48

Inbenta

SEPTEMBER 4, 2018

After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Most AI providers offer their enterprise technology through Software as a Service, so in many cases, having the entire AI software in your servers is not possible — or even desirable.

Communication 40

Communication Technology User Experience Information 40

Magellan Solutions

JUNE 21, 2021

In layman’s terms, it is operating all your core functions over the internet or the “cloud”. There are three ways that you can implement your cloud service – public, private, and hybrid. Furthermore, this is the most affordable way of implementing cloud service in your business. What is Managed Cloud Service?

Call Center 52

Call Center Contact Center 2020 Information 52

CSM Magazine

SEPTEMBER 13, 2018

Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Here are their thoughts and 3 ways to de-scope your contact centre.

Social Media 40

Social Media Loyalty Banking Innovation 40

West Monroe

SEPTEMBER 28, 2022

Across the country, our more than 148,000 public water systems face rising cybersecurity threats — stemming from our own employees, our supply chain, vulnerable information technology and operational technology, and geopolitical tensions. To stay ahead and prevent such attacks, here are five actions that water utilities should take.

Technology 52

Technology Financial Events Management 52