West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Insights 64

Insights Marketing Innovation Roadmap 64

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Analyzing competitor strategies and market perceptions provides valuable insights for refining your own brand positioning.

Brands 378

Brands Management Multi-Channel Social Media 378

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 40

Banking Technology Innovation Roadmap 40

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Banking 40

Banking 2030 Financial ROI 40

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process. There is an implicit agreement that you will take a consumers input seriously and that’s the first step – before technology even.

Customer Centricity 54

Customer Centricity Innovation Magazine Customers 54

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. We believe our cloud-native, modern architecture has proven itself to be built for the greatest flexibility and scalability on the cloud contact center market.

Innovation 55

Innovation Contact Center Roadmap 2018 55

CSM Magazine

SEPTEMBER 18, 2023

The air was thick with anticipation as attendees gathered to discuss the Genesys Cloud roadmap – understanding new features, functionalities, and how these can revolutionise the contact centre environment. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

TechSee

AUGUST 31, 2022

While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. Consider your team culture and their technology stack. The barrier between buying great technology and making a real impact is the adoption and deployment of that technology. Internal Adoption. End-User Adoption.

Engagement 109

Engagement Technology Culture Omnichannel 109

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 90

Sales NPS Customer Journey Customer Success 90

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Scalability ensures that customer service can adapt to market fluctuations and seasonal demands. Remember to consider the following technological aspects. Data-driven decision-making can lead to continuous improvements.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

ClearAction

NOVEMBER 26, 2017

52 Reasons to Embrace Marketing Operations Gary Katz. What is a Marketing Operations mindset? I made a commitment to share 50 reasons, over Twitter, to embrace Marketing Operations; one tweet per day over the next 50 days. This shaped my thinking for what I now call Marketing Operations 2.0, Scalable marketing.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

CSM Magazine

MARCH 16, 2023

This consultative solution engages all levels of a contact center to uncover process breakdowns and areas ripe for technological transformation. Waterfield Tech’s Impact Analysis follows a rigorous and proven methodology to help companies improve their contact center operations and capture new financial upsides. over five years.

Contact Center 52

Contact Center Financial Consulting Roadmap 52

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, fascinating marketing sessions. Leveraging Connected Data Across the Marketing Lifecycle.

2019 47

2019 Marketing B2C Roadmap 47

Call Experts

APRIL 8, 2024

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Scalability ensures that customer service can adapt to market fluctuations and seasonal demands. Remember to consider the following technological aspects. Data-driven decision-making can lead to continuous improvements.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveySparrow

NOVEMBER 28, 2023

Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. Key Elements: Novelty and Uniqueness: Introduce unexpected features, setting the product apart with innovative elements. Marketing Campaigns and Messaging Incorporate the insights into marketing campaigns and messaging.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

SurveySparrow

NOVEMBER 29, 2023

In essence, it guides the development and marketing of a product. Some prioritize efficient production, while others center around consumer-centric marketing strategies. It guides its development and marketing strategies. Pinpoint the demographic or market segment the product intends to serve.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Totango

NOVEMBER 27, 2023

The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community. Market presence: Revenue and number of customers.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

ERDM

NOVEMBER 13, 2017

At the same time, customers increasingly tell us that technology is a top purchase consideration, and they want their vehicles to seamlessly integrate with the rest of their digital lives.”. Both are incredible opportunities to introduce new and innovative experiences to our customers. These become priorities in our CX roadmaps.

Innovation 40

Innovation Roadmap Customer Centricity Social Media 40

Lithium

NOVEMBER 1, 2022

Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

West Monroe

DECEMBER 7, 2023

Clinical research is in a state of evolution, with organizations forced to respond to market pressures while simultaneously adapting to an increasingly digital environment. The new revision, ICH E6 (R3), intends to modernize, harmonize, and adapt existing GCP guidelines to support the latest innovations in clinical trials.

Document 52

Document Healthcare Technology Innovation 52

Oracle

FEBRUARY 21, 2020

Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Ready to register for Oracle Modern CX 2020?

2020 62

2020 Customer Service Roadmap Hospitality 62

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience.

2023 52

2023 Events E Commerce Blog 52

SurveySparrow

SEPTEMBER 5, 2023

Differentiating in a Crowded Market Imagine two car brands with similar models and features. Brands that provide memorable interactions stand out in a crowded market. Top 10 Trends in Automotive Customer Experience Trends are the roadmap guiding brands toward greater customer satisfaction and success. What sets them apart?

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

PK

JULY 15, 2019

Whereas past Wave reports have focused on loyalty platform technology providers, this is the first time a Wave report focused exclusively on leading loyalty firms offering services, from visioning and strategy through design, development, and launch of new member experiences. 4 Technology Solutions are Inherently Holistic.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

CSM Magazine

MAY 26, 2023

By adequately organizing, analyzing, and interpreting data , companies can gain insights into market trends, customer preferences, and potential risks. Armed with this knowledge, they can adapt their strategies, drive innovation, and ultimately achieve their business objectives.

Management 52

Management Government Roadmap Measurement 52

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. In the saturated market, understanding and prioritizing the customer’s needs become your Midas touch, enabling your business to stand out and thrive.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

Talkdesk

DECEMBER 10, 2020

Therefore it’s important to innovate on the areas of your customer support program that are highest priority to your business. This assessment allows you to better understand your current state, identify which areas to improve and establish a CX strategy roadmap to reach your desired state.

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

CX University

JULY 11, 2023

Competitive advantage: Employers often seek candidates who can demonstrate their expertise in driving exceptional customer experiences, and having a certification will give you a unique advantage in a competitive job market. Professional growth and advancement: New doors can open to career growth and advancement.

Customer Experience 40

Customer Experience Roadmap Customer Experience Professionals Customer Journey Mapping 40

Centercode

JANUARY 22, 2021

But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. But a perfected product has the right product market fit and aligns with customer needs. No such thing.”

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. The cloud solution utilizes proprietary micro services, driving faster penetration and scale in new markets and maximizing ‘Time to Value’ for Calabrio customers.

Engagement 52

Engagement Management 2020 Roadmap 52

West Monroe

JULY 11, 2023

West Monroe supports more than 600 private equity transactions every year, performing buyside operational, technology, and market diligence and driving value creation efforts with management teams. Dhaval Moogimane: It remains uncertain how long these market conditions will last, with some optimism for a rebound in H2 and early 2024.

2023 52

2023 2024 Innovation Technology 52

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. Why partner with the CIO?

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Customer Bliss

MARCH 1, 2019

We chat through some of the concepts in Thales’ newly released book, Unlocking the Customer Value Chain , which is a roadmap to understanding how and where digital disruption takes place. Thales tells us that startups are at the helm of market disruptions but not the sole cause. The nature of competition has changed.

E Commerce 147

E Commerce Consumers Healthcare Customer Journey Mapping 147