InMoment XI

FEBRUARY 16, 2024

This fragmented approach to CX makes it difficult to track customer behaviour across different channels and identify crucial opportunities for improvement. This is where the need for a fully integrated transformative business strategy becomes apparent. To learn more about InMoment’s Integrated CX approach, schedule a demo today!

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

InMoment XI

FEBRUARY 7, 2024

The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. This is where integrated CX comes into play. Utilizing AI, this system organizes and deciphers the collected data, and makes sense of it thereafter. Integrated CX makes this a reality.

Hotels 260

Hotels Guest Experience Travel 2024 260

InMoment XI

OCTOBER 4, 2023

Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Integrated CX isn’t a new concept by any means, and InMoment is not so bold as to say we invented the concept. What is Integrated CX? I like to be like the newspaper reporter who continually asks ‘why.”

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

ClearAction

OCTOBER 4, 2015

How to Make Customer Experience Strategy Integral to Corporate Strategy. That makes a lot of sense when you stop to think about it. Take those nuggets and leverage them in your opening, closing, and commitment-making statements in as many things you do as possible. Why do companies succeed? Follow the money.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

InMoment XI

APRIL 25, 2024

The benchmarks serve as a valuable tool for organizations looking to assess their reputational performance, set goals, make informed decisions, and drive continuous customer experience improvement. Firms should prioritize integrity in all interactions with clients, regulators, and the public.

Financial 260

Financial Management 2024 Banking 260

InMoment XI

JULY 13, 2023

The poll and the subsequent discussion revealed the significant industry-wide adoption of integrating diverse data sources (other than traditional surveys) into Marketing Intelligence (MI), with the third poll showing that 81% had integrated different data sources into their reporting.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

InMoment XI

FEBRUARY 9, 2024

Let’s take a closer look at how integrated CX platforms, and AI-powered tools in general, enable automotive brands to deliver intelligent, bespoke experiences that successfully attract, convert, and retain customers. Data is foundational to achieving these goals. Collectively, these signals provide a 360-degree view into each customer.

Automotive 260

Automotive Customer Journey E Commerce 2022 260

LiveChat

JANUARY 29, 2020

Now, we took the next step and integrated LiveChat with HelpDesk to give you an even better experience when it comes to managing multichannel customer support. Let’s see how the integration works and what benefits HelpDesk brings to the table. What are the new features you’re getting with the integration? Custom domains.

Communication 74

Communication Feedback 2020 Management 74

InMoment XI

DECEMBER 15, 2022

Build a Strong Foundation with Integrated Experience Strategize New Customer, Employee, & Non-Buyer Signals Don’t Settle for Snapshots—Aim for Actionable Intelligence. Step #1: Build a Strong Foundation with an Integrated CX Approach. We refer to our modern approach to experience as an Integrated CX approach.

Social Media 529

Social Media Metrics Customer Journey 2019 529

InMoment XI

AUGUST 31, 2023

This year’s edition of the XI Forum Europe is making a triumphant return, promising an even more exceptional experience. Here are five reasons why you should save your spot today: Reason #1: Embrace ‘Integrated CX’ for Your Brand Ever heard of integrated CX?

2023 260

2023 Workshop 2024 Events 260

TechSee

APRIL 22, 2024

This allows remote service agents to annotate the shared images or live video to make it abundantly clear what needs to happen – the same way a sports commentator would use a telestrator to explain what happened on a play. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

Innovation 109

Innovation Download Sports Technology 109

Experience Investigators by 360Connext

MARCH 5, 2024

Even seemingly back-end roles like product development and IT are integral in supporting customer-facing employees and building the systems your customers use. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. Employees have great ideas!

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

Retently

APRIL 18, 2024

Effective in-app NPS surveys require strategic timing, personalization, and careful crafting of questions and follow-ups to yield the most valuable feedback while integrating seamlessly with the customer experience. This immediate feedback is gold for any business looking to make your experience even better. And setting them up?

NPS 78

NPS Net Promoter Score Feedback User Experience 78

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. Service requires making decisions and taking action across multiple platforms and environments. Getting there will require a broader perspective on service.

Customer Service 202

Customer Service Customer Service Representative Contact Center Technology 202

LiveChat

JANUARY 29, 2020

Now, we took the next step and integrated LiveChat with HelpDesk to give you an even better experience when it comes to managing multichannel customer support. Let’s see how the integration works and what benefits HelpDesk brings to the table. What are the new features you’re getting with the integration? Custom domains.

Communication 28

Communication Feedback 2020 Management 28

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. billion active users worldwide. “I’ve

Customer Success 107

Customer Success Touchpoint Document Interaction 107

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

TechSee

FEBRUARY 19, 2024

The further infusion of Generative AI , such as LLMs, could further enhance digital customer interactions, making them more efficient. For example, multi-sensory integrates visual cues (such as images or videos) and voice-based interactions, allowing customers to interact with AI much like they would any remote agent or technician.

Virtual Agent 124

Virtual Agent Interaction Document ROI 124

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

CSM Magazine

APRIL 18, 2024

What makes CPaaS a game-changer is its flexibility and scalability. The Benefits of CPaaS One major advantage of CPaaS is the ability to integrate communication services into existing business apps and workflows. Some examples include: Telehealth: Integrating video calling into healthcare apps for remote consultations.

2029 52

2029 E Commerce Healthcare E-support 52

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. This level of customization enhances the user experience, making it feel more engaging and tailored to individual tastes.

Customer Service 52

Customer Service User Experience Touchpoint Competitive Advantage 52

Retently

APRIL 5, 2024

A well-designed store environment not only reflects the brand’s identity but also makes shopping a pleasure, encouraging customers to linger, explore, and, of course, purchase. Hence, in physical stores, the experience is tactile and sensory.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

Team Support

APRIL 17, 2024

TeamSupport's analytics capabilities provide these insights in an accessible format, empowering businesses to make data-driven decisions that enhance customer satisfaction and loyalty. Customer Success Tools Beyond solving current issues, foreseeing and preventing future problems is the hallmark of excellent customer service.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

Team Support

JULY 31, 2023

Integrate Your Customer Support Software Platforms By combining your customer support software systems into one, easy-to-use platform , you provide your company with the ability to generate insights and predictions in real time that can boost your performance exponentially.

Social Media 97

Social Media Metrics Customer Satisfaction Culture 97

Magellan Solutions

APRIL 3, 2024

Ensure their chat platform is user-friendly, secure, and integrates seamlessly with your existing systems. You know, all the bells and whistles that’ll make your customers feel like they’re getting the VIP treatment. Success is a shared triumph achieved through dedication, teamwork, and integrity. Our mission?

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. Extensive customization and integration capabilities. Now, I get it. Wide range of distribution channels.

2024 52

2024 Feedback User Experience Insights 52

Kustomer

JUNE 2, 2023

WhatsApp Business allows businesses to reach consumers via messaging, and WhatsApp API is a paid-for integration for CRM that’s designed to help larger businesses achieve a similar goal. It sports a strong feature suite for businesses, who have recognized its ability to make reaching customers as easy as texting. Plug and play.

Customer Retention 91

Customer Retention Omnichannel Sports Customers 91

Team Support

JULY 20, 2023

Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. This seamless integration enables support agents to work in their preferred platform, while engineering does the same - while all necessary information is passed between the systems.

Customer Satisfaction 98

Customer Satisfaction Demo Innovation Customers 98

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. It’s about making a strategic leap, not just keeping pace. It turns analysis into visually appealing reports, making them easier to grasp and act upon.

Social Media 157

Social Media Feedback User Experience Insights 157

Team Support

APRIL 3, 2024

This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

Magellan Solutions

JUNE 23, 2023

It improves decision-making and data-driven forecasting. Advanced Data Analytics And Predictive Insights AI is an excellent tool that can help businesses make data-driven decisions. The integration of AI in outsourcing may impact roles and skill sets. It includes openness and fairness in AI algorithms and decision-making.

Competitive Advantage 98

Competitive Advantage Innovation Customer Satisfaction Technology 98

Beyond Philosophy

JULY 7, 2022

Customer Science is the integration of artificial intelligence (AI), customer data, and behavioral science. Let me start by sharing a recent experience that can help shed some light on what I mean about integrating Customer Science into physical interactions. Almost Perfect. Nautica’s approach was almost perfect.

Retail 160

Retail Online Experience Interaction Technology 160

CSM Magazine

MARCH 20, 2024

Characteristics of Machine Customers Machine customers are distinguished by their ability to make decisions based on real-time data and adjust their actions over time, rather than simply following a set of preprogrammed instructions. These interfaces must be capable of handling transactions autonomously and allow for seamless integrations.

Transportation 52

Transportation 2030 Automotive Entertainment 52

BirdEye

NOVEMBER 20, 2023

When customers have a recommendation from a friend, they are 4x more likely to make a purchase. Impressive conversion rates: People who are referred to your business are more likely to make purchases compared to those acquired through marketing methods. Thus, referral software makes the entire process easy and mutually beneficial.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64