ChurnZero

FEBRUARY 17, 2021

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Wondering what is top of mind for companies when it comes to Customer Success? TSIA Resource: The State of Customer Success: 2021.

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Quadient

JULY 18, 2022

Leverage Quadient's Experience Partner Program to Improve Your Clients' Customer Communications. Last year, we overhauled our Customer Communication Partner Program to accelerate the development of our partner ecosystem and enable Quadient teams to develop and focus on our most committed partners. j.shah-thiel. Mon, 07/18/2022 - 12:40.

Communication 52

Communication 2025 2022 Social Media 52

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. The Right Way to Handle Customer Objections and Negotiations . Watch this webinar to learn: Basic negotiation approaches for Customer Success Managers. Common customer objections and how to prevent them. What’s Next.

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Webinar 2021 Chief Customer Officer B2B 98

TechSee

MARCH 7, 2022

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?

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2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Instagram Proves Product Experience Is Customer Experience.

2023 52

2023 Roadmap Webinar Metrics 52

Kustomer

NOVEMBER 3, 2021

As our world gets faster, the expectations of the customer climb higher. Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand.

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Document Consumers Brands Information 98

Education Services Group

MAY 26, 2021

Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch. We really love inSided’s Customer Success webinars because they are always engaging and fun.

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Webinar Customer Success 2021 Customers 52

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

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Feedback Customer Success Customers Metrics 98

Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

Leadership 52

Leadership Social Media Article Engagement 52

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Improve your online presence by using common search terms potential customers might use to find your products or services.

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ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

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Customer Experience Customer Retention Customer Success Customers 97

Quadient

AUGUST 11, 2022

But while concerns of economic uncertainty remain top of mind, the market for customers’ time, attention, and spending is becoming fiercely competitive, making 2023 the right time to transform your customer communications. Aspire Leaderboard: Create a Custom Vendor List Aligned with Your Criteria.

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ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

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Customer Success Download Customer Retention 2021 52

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. Just like customers, no two employees are alike.

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Customer Journey Mapping Net Promoter Score Customer Journey Leadership 143

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! CustomerSuccessBox.

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2022 Blog Customer Success Definition 52

Quadient

JUNE 22, 2022

As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. According to the IDC MarketScape report, enterprises that seek omni-channel customer experiences through the lens of a customer journey should consider Quadient. Marissa Feigen.

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2022 Multi-Channel Omnichannel Communication 52

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. A true virtual library, a user can find podcasts that literally cover any topic or subject under the sun. The Power of the Podcast.

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Customer Service 2004 Entertainment Download 98

Playvox

APRIL 25, 2023

Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.

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Contact Center Measurement Feedback 2022 79

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT). Setting up your chatbot for success.

Customer Satisfaction 78

Customer Satisfaction Webinar Definition Article 78

CustomerSuccessBox

MAY 24, 2022

To achieve success in a quick time it is essential to have training in place. Especially in a subscription-based model, where customer retention is built into the business model, losing a customer shouldn’t be due to little or no understanding of how your product works for them. Customer lifecycle management.

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Customers Customer Retention Customer Success Technology 52

ShepHyken

AUGUST 6, 2018

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Delivering Authentic Customer Support by Tamina Steil. My Comment: Want to deliver authentic customer service that connects with your customers? Here are my top five picks from last week.

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Article Customer Service Social Media 2018 67

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. We hope you enjoy watching these webcasts on-demand (for free). Also, since it’s the giving season, we’d love it if you would share out your favorite ChurnZero webinar with your network to help spread the CS cheer.

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Webinar 2021 Chief Customer Officer B2B 52

Comm100

FEBRUARY 12, 2023

A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support. A university chatbot can be integrated with existing resources to guide students towards the information they need.

Books 69

Books Download Social Media Financial 69

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Psychological Priming.

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Webinar Customers Customer Service Customer Confidence 91

Kustomer

JULY 28, 2022

In recent years, the idea of customer service has undergone a transformation. The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. What Is Customer Experience? TABLE OF CONTENTS.

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Customer Experience E Commerce E-support Social Media 105

SurveyGizmo

SEPTEMBER 15, 2020

European Support Center, Expanded Phone Support, and Free Learning Deliver Better Customer Experience for Large Enterprises. The model features a European Support Center, expanded telephone support, and an integrated learning platform that helps customers leverage the many features of the SurveyGizmo Voice-of-the Customer platform.

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2006 Customer Centricity 2020 Feedback 93

One Millimeter Mindset

OCTOBER 6, 2020

Often your company relies on these stories to drive new customer acquisition and client retention. Your story resources are selected by someone else and provided as a library in some company-wide platform. Retain employees and clients co-invested in each other’s success. Here’s why. Build Trust. Image source: Adobe Stock.

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Workshop Leadership Consulting Presentation 91

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs.

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Customer Success Management Social Media Article 102

ClientSuccess

NOVEMBER 2, 2021

While CSMs are often tied up in the day-to-day implementation and project plan of managing customers, a few long-term initiatives also require additional attention. Customer marketing is one of these initiatives. There are three different types of marketing programs that can help support customer advocacy: 1.Reference

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Marketing Reference Document Webinar 59

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

Customer Experience 52

Customer Experience Customer Retention Customer Success Customers 52

SurveySparrow

OCTOBER 3, 2023

Picture yourself in a library. These selected books give you a glimpse into the library’s entire literary landscape. Imagine you’re surveying customer satisfaction. This method ensures a proportional and representative view of customer satisfaction across these specific SaaS sectors. What do you do?

Books 52

Books Reference Insights Customer Satisfaction 52

Experience Investigators by 360Connext

APRIL 21, 2020

Customer Experience is Multifaceted. Customer experience is the culmination of so many things. It’s about the end-to-end journey your customers has with your brand, built on every interaction and emotion along the way. Happier employees provide better customer experiences! Do things on your own time!

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Feedback Connections Engagement Interaction 143

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. DIY Hack: How to Calculate Customer Lifetime Value. The Guide to Re-engaging Churned Customers. Orchestrating Personalized Customer Journeys with Optimove. Customer Success Stories. Customer Behavior Modeling. Learning Center.

Webinar 40

Webinar Sports Document Customer Retention 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. DIY Hack: How to Calculate Customer Lifetime Value. The Guide to Re-engaging Churned Customers. Orchestrating Personalized Customer Journeys with Optimove. Customer Success Stories. Customer Behavior Modeling. Learning Center.

Retail 40

Retail Webinar Sports Document 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. DIY Hack: How to Calculate Customer Lifetime Value. The Guide to Re-engaging Churned Customers. Orchestrating Personalized Customer Journeys with Optimove. Customer Success Stories. Customer Behavior Modeling. Learning Center.

Retail 40

Retail Webinar Sports Document 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Customer Stories. Customer Stories. DIY Hack: How to Calculate Customer Lifetime Value. The Guide to Re-engaging Churned Customers. Orchestrating Personalized Customer Journeys with Optimove. Customer Success Stories. Customer Behavior Modeling. Learning Center.

Webinar 40

Webinar Sports Document Customer Retention 40

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023.

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