Beyond Philosophy

FEBRUARY 10, 2020

Beyond Philosophy did research late last year with our clients and within the marketplace to sort out what business wants in the next decade. We discussed what growth is to organizations and how to approach getting it in today’s marketplace on a recent podcast [TL1]. The results showed the mantra in business today is growth.

2020 172

2020 Hospitality Return on Investment Telecommunications 172

Thematic

APRIL 3, 2024

Focus on Specific Customer Segments: Consider segmenting your audience based on demographics, purchase history, or behavior. Setting SMART goals for each segment allows you to tailor your Voice of the Customer efforts and address specific customer needs. product features, website navigation, customer service interactions).

Social Media 62

Social Media Feedback NPS Insights 62

CSM Magazine

OCTOBER 24, 2023

They seek more than just a product or service; they demand a seamless, convenient, and personalized experience. Research shows that businesses focusing on customer experience outperform their competitors. Engage in mystery shopping or utilize third-party services to evaluate the customer experience from an objective standpoint.

Customer Experience 52

Customer Experience Management Feedback Customer Satisfaction 52

SurveySparrow

JULY 13, 2023

A voice of the customer (VoC) strategy is a systematic, market research-based approach employed by businesses to understand their needs and wants better. This strategy revolves around capturing customers’ expectations, preferences, and dislikes about a product or service. What is a Voice of the Customer Strategy?

Competitive Advantage 52

Competitive Advantage Social Media Feedback Customer Satisfaction 52

Kustomer

MARCH 23, 2022

In a crowded marketplace, where consumers are often bombarded with marketing claims made by brands, it can be difficult for them to know who to trust. Recent research carried out by Kantar found friends and family to be the most trusted source of recommendations in all age groups. Source: kantar.turtl.co. What is a Brand Ambassador?

Brands 98

Brands Social Media Reference Loyalty 98

BirdEye

NOVEMBER 8, 2023

eCommerce review sites allow consumers to share feedback and experiences about products, services, and businesses they interact with online. Some include general third-party review site platforms that cover a broad spectrum of products and services, while others specialize in specific industries or cater exclusively to B2B services.

Travel 58

Travel Hotels Social Media Healthcare 58

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

2022 98

2022 Chief Customer Officer Leadership 2021 98

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. CMSWire) In design thinking, we use research and data to understand how the customer experiences the journey — and we empathize with the customer’s feelings at every step, paying close attention to these moments that matter. (The

Article 67

Article 2022 Customer Service E Commerce 67

SurveySparrow

JUNE 30, 2023

They deeply understand customer needs, desires, and pain points, using these insights to shape products, services, and interactions that exceed expectations. Involves multiple departments within an organization, including marketing, sales, customer service, and operations. This increases customer lifetime value.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

SurveySparrow

JULY 31, 2023

AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. AI in Market Research: An Overview AI in market research combines the power of advanced algorithms and machine learning to revolutionize how we gather consumer insights. The best part?

Consumers 52

Consumers Marketing Social Media Innovation 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. By asking the right profiling questions, you can segment your audience and send the most relevant activities to target groups.

2016 267

2016 Innovation Marketing Insights 267

Daniel Group

MARCH 3, 2021

Consider what happens to, or for, the customer at the three major segments of a transaction: BEFORE THE TRANSACTION:? A customer may need a product, service to an existing product, a part, a rental, or just information. When I take it to the dealer for service, I receive an email or text message when it is ready.

Net Promoter Score 126

Net Promoter Score NPS B2B Feedback 126

Kustomer

APRIL 21, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen divulges the secrets to turning customers into brand ambassadors for optimal growth. Recommendations come essentially free so long as the product and service stay consistent. You’re listening to the Customer Service Secrets Podcast by Kustomer.

Social Media 98

Social Media Brands Loyalty Marketing 98

Strativity

JULY 16, 2020

In 1992, we were a small 30-person market research company named Lieberman Research West, working hard to regain our footing after a challenging economic recession that coincided with the first Persian Gulf War. As we bolstered our clientele – across both industries and geographies – we became Lieberman Research Worldwide.

Consulting 52

Consulting B2C Loyalty Programs Social Media 52

Second to None

OCTOBER 23, 2018

Pizza has become one of the fastest growing segments in the food market in recent history. Ultimately, pizza brands must be willing to collect, listen and respond to customer feedback to find success in the modern marketplace. The first step to achieving success in this segment is offering a great product.

Brands 74

Brands Measurement Magazine Customer Centricity 74

Second to None

MARCH 21, 2018

However, it can be more challenging to understand the unique value that your customer segment desires because these groups can be much more specialized compared to regular Customer Experience initiatives. No longer is understanding the products and services out there enough.

B2B 59

B2B B2C Transportation Voice of Customer 59

BirdEye

MAY 1, 2023

Many business owners don’t know how to price their products or services. Getting the pricing right for your products or services is especially important for local businesses that usually begin with low margins, high demand generation and customer retention challenges. You may even end up losing money or undercutting your own industry.

Telecommunications 98

Telecommunications Consumers Customer Retention Marketing 98

delighted

NOVEMBER 20, 2020

Retail is when a business sells a product or service to an individual consumer for personal use. Omnichannel retail makes products and services more accessible. Indochino, for example, was very successful as an online fashion marketplace. First, let’s define the retail space and how it has evolved. What is retail?

Retail 70

Retail 2021 Customer Experience Omnichannel 70

C3Centricity

JANUARY 4, 2021

It is regularly updated so it remains highly relevant in today’s marketplace. 7 Ways to Deliver Awesome Customer Service. Is it Time to Do Away with Market Research Departments? What’s your gut response to the title question about eliminating Market Research Departments? It depends? I am probably in the third camp.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

West Monroe

JANUARY 12, 2022

This puts significant pressure on product teams to continually innovate and iterate products and services to deliver a compelling customer experience that drives new revenue. To capitalize on this new dynamic, enterprises need a sound strategy for where to play and how to win in the marketplace. Existing Market. New Market.

Innovation 52

Innovation Roadmap Feedback Metrics 52

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

2022 52

2022 Chief Customer Officer Leadership 2021 52

delighted

AUGUST 16, 2021

How often they come back to purchase products and services, how dedicated they are to your brand, and whether they are happy with the customer service matters to the success of your company. Can I help my customers with our products and services? Customize products, features, and service to your customers. Focus groups.

Net Promoter Score 93

Net Promoter Score Social Media NPS Feedback 93

C3Centricity

JANUARY 13, 2021

It is regularly updated so it remains highly relevant in today’s marketplace. 7 Ways to Deliver Awesome Customer Service. Is it Time to Do Away with Market Research Departments? What’s your gut response to the title question about eliminating Market Research Departments? It depends? I am probably in the third camp.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Education Services Group

OCTOBER 27, 2020

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. Danielle Hawkins, Customer Success Manager.

Interaction 52

Interaction Customer Success Events 2025 52

Magellan Solutions

AUGUST 19, 2021

With this, Magellan Solutions was able to come up with research and findings. . Operating entirely through a digital interface, the ‘new normal’ in banking will have every company with one or more such providers of banking services. A millennial-geared service headquartered in London, it has already created 400 jobs in the UK.

Banking 52

Banking Retail 2022 2021 52

Gainsight

JUNE 14, 2022

Plus, in today’s software as a service (SaaS) environment, in which free trials, freemium experiences, and self-service onboarding are quickly becoming increasingly popular, it’s not a question of whether your company will adopt a PLG strategy, but when your company will adopt this model. Retention Analysis.

Roadmap 52

Roadmap Feedback Engagement Customers 52

UJET

DECEMBER 17, 2019

According to Gartner ’s 2019 Strategic Roadmap for Customer Service and Support Technologies (May 2019), “an organization’s CSS technology stack is often composed of disparate overlapping systems, leaving both customers and employees with a disjointed experience.”

Customer Service 74

Customer Service Customers Connections 2019 74

Clicktools

JULY 13, 2017

Customer journey mapping has become a trendy way for businesses to make sense of their customers’ expectations and opinions throughout a product or service life-cycle. Research shows yes: companies that take time to meaningfully map their customer experiences see 50 percent greater returns on their marketing efforts. Be Seamless.

Customer Journey 53

Customer Journey Customer Journey Mapping Multi-Channel Touchpoint 53

Andrew Mcfarland

SEPTEMBER 21, 2022

Relationship-building skills are also critical for adapting to a global marketplace. You can determine your market’s needs and then create products or services that will meet those needs. According to Gartner research, it can take up to 18 phone calls before a prospect makes a decision. Analyzing trends.

White Paper 48

White Paper Sales Document Webinar 48

Qualtrics

MARCH 1, 2021

Customer segmentation survey. Customer segmentation means you can target your marketing to reach each of these groups. Your customer survey program is a powerful tool for finding out who your customers are and what segments they belong to. Learn more about customer segmentation. Customer service survey.

Download 29

Download Net Promoter Score NPS Events 29

NetBase

JUNE 23, 2020

Food delivery service growth continues in North America and Europe, and big players are finding strength in merging. Using Artificial Intelligence (AI) -driven consumer and market research, we will explore: Companies gobbling up competition in a worldwide game of ‘King of The Hill’. And oh what a merger this will be!

2019 52

2019 2020 2015 Consumers 52

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field.

2023 41

2023 Management Automotive Leadership 41

delighted

NOVEMBER 5, 2019

Retail is when a business sells a product or service to an individual consumer for personal use. Omnichannel retail makes products and services more accessible. Indochino, for example, was very successful as an online fashion marketplace. Morris, senior brand apparel analyst for financial services firm D.A.

Retail 40

Retail 2020 Customer Experience Omnichannel 40

Ascribe

AUGUST 24, 2021

Customer feedback is input from your customers about the experiences that they have with your products, services, or brand. Looking for Ways to Offer Better Products and Services. You can continually evaluate how your customers feel about your products and services based on their interactions. What is Customer Feedback?

Feedback 40

Feedback Social Media Net Promoter Score Customers 40

Ascribe

AUGUST 24, 2021

Customer feedback is input from your customers about the experiences that they have with your products, services, or brand. Looking for Ways to Offer Better Products and Services. You can continually evaluate how your customers feel about your products and services based on their interactions. What is Customer Feedback?

Feedback 40

Feedback Social Media Net Promoter Score Customers 40

Kitewheel

APRIL 24, 2019

With the increasing complexity of the adtech and martech marketplaces , it may feel daunting to begin by trying to bridge gaps between these two spaces. This is so much more than simply segmenting your email stream. Inside you’ll find keen analysis from Forrester Research. The impact is dramatic.

Marketing 40

Marketing Customer Journey Consumers Technology 40

Thematic

FEBRUARY 6, 2019

Here, we share the 5 best practice questions that we have found through research, which are the most powerful by far. Instead, select one or two questions which will a) close the gaps in your knowledge in the best way possible and b) allow you to best monitor progress, as you are improving your products and services.

Fashion 67

Fashion Feedback Customer Relationships Customers 67