Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. An executive sponsor from the C-Suite can help break ties and offer guidance, but the team itself can rely on a CX Charter and collaborate to get to the best possible outcomes. You can do this!

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

Beyond Philosophy

DECEMBER 12, 2016

If you don’t meet them, they likely won’t buy with you, not now in the holiday season, or in the new year either. A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider.

Loyalty Programs 157

Loyalty Programs Books 2015 2016 157

Talkdesk

NOVEMBER 26, 2019

If you joined us, thank you. If not, here are some of the highlights of what you missed (so you can be sure to catch us next year). End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts.

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

Magellan Solutions

APRIL 22, 2024

This assures that user-generated content (UGC) meets guidelines and sets community standards. This article will delve deeper into content moderation, the types of content moderation, the tools used in the process, and everyday challenges. TALK TO US! Contact us today for more information.

User Experience 52

User Experience Call Center Interaction Engagement 52

Beyond Philosophy

MAY 7, 2022

If our experience tells us anything, it’s that you probably aren’t, which can degrade the quality of the insights available to you. In this episode, we talk with Chief Marketing Officer of Verint, Celia Fleischaker about the third part of the Customer Science fusion formula, data, and how to ensure that you are using all of yours.

Customer Insights 78

Customer Insights Insights Voice of Customer Insurance 78

ChurnZero

MARCH 3, 2020

For those in Customer Success, it can sometimes seem that your schedule is constantly being taken up by back-to-back customer meetings (which might really be the case), but it’s important to take the time and come up for air…and sometimes the best way to do that is to get out of the office.

2020 72

2020 Customer Success Events Workshop 72

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

This article is sponsored by PayPal. For example, a customer might be concerned about when a product will arrive, or what payment options will meet their needs. . None of us are in business without customers. ne·glect /n???lekt/. verb: fail to care for properly. noun: the state or fact of being uncared for.

Customer Journey 373

Customer Journey Reference Customer Journey Mapping Brands 373

Beyond Philosophy

MAY 8, 2021

This podcast is sponsored by Verint. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Please tell us how we are doing! People lie.

Customer Experience 103

Customer Experience Consulting Customer Relationships Download 103

Gainsight

FEBRUARY 12, 2019

I frequently hear from customer success and sales leaders that two of the most common reasons for churn or downsell (revenue compression) are executive/sponsor change and lack of perceived value (for your product/service). We are blindsided when sponsors leave (especially in our volume or SMB segments). IT) within the customer org.

Chief Customer Officer 81

Chief Customer Officer Document Reference Measurement 81

Beyond Philosophy

APRIL 24, 2021

This podcast is sponsored by Verint. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Please tell us how we are doing! Guess what?

Customer Experience 88

Customer Experience Consulting Customer Relationships Download 88

Customer Bliss

DECEMBER 14, 2018

As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. I would say timing, leadership and competitive pressures really have opened the door for us,” says Amanda. Implementing CX Beyond the Local Level .

2018 120

2018 Chief Customer Officer Culture Competitive Advantage 120

ChurnZero

DECEMBER 9, 2022

In the session’s Q&A, Gabby further explores shifts in the CEO persona, the importance of professional sponsors, and expanding to serve an entire market. They give us NPS goals. We have four board meetings a year. In one board meeting, we have product day, and in another, we have customer day.

Customer Success 52

Customer Success NPS Metrics Roadmap 52

Customer Bliss

OCTOBER 4, 2018

Though many of us may enjoy out-of-town excursions that require a flight, we’re often a little less enthusiastic about the thought of the airport or the in-flight experience. or “what are your thoughts about us doing it this way?”. In the first 30 days, Karen’s goal was to attend meetings and briefings and listen.

Airlines 176

Airlines Customer Experience Chief Customer Officer Reference 176

Bold360

JUNE 22, 2017

Nanorep is Gearing Up for Chatbot Summit Berlin 2017, Attending as Sponsors, Speakers, and Looking Forward to Meeting You at Booth 31. Nanorep is thrilled to be among the featured sponsors of the summit. Come check us out at Booth 31, and introduce yourselves! We hope to see you there.

2017 69

2017 Presentation Leadership Technology 69

Customer Bliss

AUGUST 9, 2018

Top executives are invited to come into the space and hold meetings and workshops. Whenever meetings and workshops are hosted, the room supports the idea of understanding and focusing on the customer and who they are. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

Customer Bliss

JANUARY 10, 2019

Since Michael’s team usually meets with potential customers in face-to-face environments like grocery stores, festivals, door-to-door, etc., Communication is what allows us to influence, persuade, make connections; it’s everything you need to be an effective leader. CX #Customerservice Click To Tweet. About Michael Bair.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Workshop 155

Gainsight

DECEMBER 20, 2020

At Gainsight, we insist on attending product release meetings live and answer product quizzes after every release (our documentation team helps create these quizzes). Only then will the customer listen and be interested in giving us time. Value gap may exist in the mind of the new sponsor.

ROI 59

ROI Events Customer Success Document 59

Retently

MARCH 11, 2024

It’s about understanding if attendees found value in the event or if there were areas that didn’t meet their expectations. A CSAT survey or an NPS survey question might be the perfect choice for this use case. Other questions you might use are: “How would you rate the value for money of the event?” “How

Events 119

Events Feedback Insights Presentation 119

Beyond Philosophy

MAY 1, 2021

This podcast is sponsored by Verint. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Please tell us how we are doing!

Customer Expectations 60

Customer Expectations 2021 Consulting Customer Relationships 60

Clarivate

NOVEMBER 2, 2021

Join us at the Annual Meeting. In addition to sponsoring various INTA programs and events, we are pleased to announce that 11 Clarivate colleagues have been accepted to join INTA committees for the upcoming 2022-23 term. Join us at this year’s INTA Annual Meeting to find out how we can help you. 1] [link]. [2]

Government 52

Government Innovation 2022 2018 52

Beyond Philosophy

MARCH 7, 2024

What brought this up was a podcast listener who had a pickle they wrote us about. It All Started in Munich The methodology was my reaction to a frustrating meeting in Munich. Instead, our research showed that sponsoring the local kids’ soccer team drove value for our client. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Measurement Customers 78

eGain Blogs

OCTOBER 29, 2021

While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! This time, we are a diamond sponsor of the conference. Join us at KMWorld Connect 2021! Keynote session by eGain and IRS.

2021 93

2021 Connections Workshop Innovation 93

CSM Practice

FEBRUARY 24, 2020

Customers that don’t meet your requirements for being “active” are more likely to churn. Customer engagement is the frequency of engagement a customer has with your customer success team across multiple touchpoints such as email, phone, chat, or meetings. 4. Executive Sponsor Strength. FOLLOW us on TWITTER: [link].

Metrics 52

Metrics Net Promoter Score 2014 Customer Success 52

CSM Practice

FEBRUARY 24, 2020

Customers that don’t meet your requirements for being “active” are more likely to churn. Customer engagement is the frequency of engagement a customer has with your customer success team across multiple touchpoints such as email, phone, chat, or meetings. 4. Executive Sponsor Strength. FOLLOW us on TWITTER: [link].

Metrics 52

Metrics Net Promoter Score 2014 Customer Success 52

Customer Bliss

JANUARY 25, 2018

Tamar Cohen , Head of US Customer Experience for Zoetis , a leader in animal health services, shares how she led the leadership team in building the company’s CX platform and organization from the grounds up. Note from Jeanne: I want to let you know that we’ve now welcomed a sponsor for our show, Customerville.

Leadership 175

Leadership Culture Government Customers 175

Customer Bliss

NOVEMBER 23, 2018

While many of us are taking some much-needed downtime this week, I want to thank all of you for listening to the podcast. Of course, I’m grateful for having the opportunity to meet and chat with all of these wonderful guests who share their wisdom, strategies, and tactics with us. There’s always so much to learn!

Employee Experience 143

Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

SurveySensum

JANUARY 22, 2024

During this dynamic process, project managers navigate complexities, ultimately steering the project toward outcomes that meet and potentially exceed stakeholder expectations. This brings us to a critical aspect of project management—the need to balance stakeholder expectations.

Management 52

Management Demo Communication Financial 52

Gainsight

MAY 27, 2020

As we searched for ways to respond to our event attendees in real-time, help them discover events as they unfolded, and gather their feedback, we realized Gainsight PX could help us create these experiences. PX allowed us to capture more Pulse data than ever before. You may know Gainsight PX as our Product Experience Platform.

Engagement 52

Engagement Events Webinar User Experience 52

Magellan Solutions

JUNE 17, 2021

This will help you to contact and connect with sponsors and donors to get whatever support you may need from them. An outsourced appointment setters can call your target sponsors and donors in a much efficient way. As they use various CRM tools to connect with them, minus the time you have to spend on each. TALK TO US!

Call Center 52

Call Center Financial Information Social Media 52

WorkOutLoud

MARCH 17, 2020

We certainly understand that people utilize our platform for not only collaboration and networking, they also use our platform for in-person meetings. Our business partners sponsor the use of the technology so they can help your business with your needs. Some sponsor levels provide this capability at no cost to you.

Webinar 40

Webinar Events Technology Communication 40

ClientSuccess

MAY 8, 2019

Frequency of engagement a customer has with your team across a number of touchpoints (email, phone, meetings, chat). Executive Sponsor Strength. Level of engagement with your executive sponsor. Then, measure the adoption of those features/feature sets. Customer Engagement.

Metrics 59

Metrics Customer Success E-support Net Promoter Score 59

Talkdesk

AUGUST 28, 2018

Talkdesk is sponsoring at the Platinum level and, back by popular demand, we’re bringing back the Talkdesk VIP Lounge at Tropisueno Restaurant. Join Us at Our Booth. Schedule a Meeting. by scheduling a short meeting with Talkdesk. Schedule a meeting now here. Platinum Sponsorship, VIP Lounge and More.

Competitive Advantage 40

Competitive Advantage 2018 Customer Experience Customers 40

C3Centricity

MAY 11, 2020

While it is essential that a customer-first strategy has a board-level sponsor, it is important that every employee understands their role in making it happen. When this happens, every division is obliged to see how they will be impacted and what part they will play in meeting it. Investing in our employees.

Customer Centricity 77

Customer Centricity Chief Customer Officer Return on Investment Culture 77

Beyond Philosophy

MAY 26, 2022

Lucky for us, Sara Dommer , Ph.D. In the US, an example of using what they aren’t to define oneself might be to clarify that they are far bluer than the red state where they live. . Sometimes, these identities overlap, meaning certain parts about us are both a public part of who you are and a private part.

Customer Experience Professionals 78

Customer Experience Professionals Information Definition Connections 78

Gainsight

JUNE 23, 2020

I felt it in my gut that once big tech companies announced their cancellation, that us little guys would soon have to face the unknown reality and follow suit. I wasn’t sure what my next steps were or where to even start, so I turned to Meeting Expectations, the agency helping us produce Pulse for the next steps and guidance.

Events 88

Events Demo Hotels Connections 88

ChurnZero

SEPTEMBER 7, 2023

Fans of the meeting espouse its bottom-line benefits. A quarterly business review (QBR), also known as an executive business review (EBR), is a customer meeting typically held every three to six months where vendors assess a customer’s goals, performance, and strategies. Because it makes you more holistically ready for the meeting.

Presentation 52

Presentation Customers Engagement Customer Success 52

ChurnZero

MAY 12, 2020

Jason Noble, a UK based visionary CS executive and leader, and Jason Whitehead, a US based CS and Software Adoption leader, discuss a variety of important topics and issues in the field of Customer Success. Description: Unplugged conversations on key Customer Success topics with two leading Jasons. Talking Customer Success.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64