West Monroe

APRIL 10, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. A large part of our strategy is focused on digital transformation and fundamentally looking at the value equation in a unique way. The cost of healthcare is rising unsustainably and yet people are not getting healthier.

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Healthcare 2023 Insurance Innovation 52

West Monroe

MARCH 6, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital. She directly leverages her entrepreneurial spirit and background to innovate and lead.

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2023 E Commerce Innovation 2024 52

West Monroe

MARCH 6, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital. Created with Lunacy Twitter icon Created with Lunacy printer copy Created with Sketch.

2023 52

2023 2022 E Commerce Innovation 52

Beyond Philosophy

OCTOBER 15, 2020

Lewis Carbone, a Customer Experience management expert, speaker, and founder of ExpereinceEngineering , was on a recent podcast to discuss how to get inside the customer’s mind and move to this next level of Customer Experience Management. Customer Experience , like everything else in the world, is changing.

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Hotels Customer Experience Management Books Consulting 131

Kustomer

MAY 28, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Blake Morgan joins Gabe Larsen to discuss the importance of focusing on the customer and its role in attracting more customers. She is also the author of The Customer of the Future and hosts her own podcast titled “The Modern Customer.”

Culture 52

Culture Books Customers Competitive Advantage 52

Kustomer

NOVEMBER 18, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with Randall King from Conduent to teach new CX leaders how to navigate large-scale transformation. Tune in to the full podcast to learn more. Managing for Results. Course correct as you go.”

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Kustomer

JUNE 10, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. More recently, the industry has experienced a shift towards digitizing CX, making good customer experiences more accessible on a multitudes of platforms.

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Contact Center Consumers Technology Interaction 97

ShepHyken

AUGUST 14, 2023

SEO brings customers to your digital doorstep, and CX makes them stay, engage, and return. If no one in the organization is responsible for looking at the journey experienced by a customer through the customer’s perspective, it is very possible that the experiences are unintentional, inconsistent, ordinary and fail to meet expectations.

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Article Customer Service 2023 Customer Retention 12

West Monroe

FEBRUARY 13, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. How do you think organizations are embracing digital? From what I have seen, newer and growing companies are foundationally digital. Everything is designed digital.

Innovation 52

Innovation 2023 2022 Technology 52

West Monroe

FEBRUARY 13, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. How do you think organizations are embracing digital? From what I have seen, newer and growing companies are foundationally digital. Everything is designed digital.

Innovation 52

Innovation 2023 2022 Technology 52

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Guiding Customers to Solutions Using Empathy. Guiding Customers to Solutions Using Empathy. We need to do something now.’”

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Totango

FEBRUARY 23, 2024

Here are three key takeaways from the podcast. If we think about the flywheel from a people and process perspective, what I think works really well is having your teams focused on their customer’s desired outcome, business goal, and strategic achievement.

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West Monroe

MAY 22, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Find out how shifting left can help your organization get ahead of the curve in today’s digital world. About the episode What sounds like a political movement is actually a technical one.

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2023 Banking Financial Healthcare 52

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Hear the full interview. Hear the full interview.

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Brands Healthcare Innovation Consulting 26

West Monroe

OCTOBER 31, 2022

Apple Podcasts. Google Podcasts. What does the economy have to do with digital? A question we like to ask our guests, Rob, is what does digital mean to you? I know many people think about digital and they think about the consumer. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. printer copy.

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2023 2022 2024 Financial 52

Russel Lolacher

SEPTEMBER 20, 2022

KeyNote – Tackling Imposter Syndrome in a HyperConnected Digital World. Or, listen on: Apple Podcasts. Google Podcasts. Amber’s thoughts on Adam Grant’s perspective on imposter syndrome from the book Think Again. It was a beautifully time to book for me when I started down digital engagement path.

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Culture Books Leadership Employee Experience 111

Oracle

JANUARY 11, 2021

Today’s episode is about how sales can best support the customer experience (CX) and how organizations can best support their sellers, in particular inside or digital sales reps. Follow me, Katie Martell, on Twitter , LinkedIn , or the show’s Facebook page to catch future episodes. Download the report here. Burnout is common.

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Sales Competitive Advantage 2020 Culture 55

Integrity Solutions

MAY 24, 2023

A balance of skill set, mindset and process are needed to help salespeople thrive and succeed to their fullest potential. What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Why are you doing the training?

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Sales Culture Management Leadership 52

Beyond Philosophy

NOVEMBER 19, 2020

I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading. We hosted him to discuss this on a podcast not long ago. So, me, you know. So, allow me to introduce my other colleagues.

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Integrity Solutions

MAY 23, 2023

In terms of buying behaviors, we’re seeing an increased preference for self-service and digital interactions along with general uncertainty and hesitancy (often leading to inertia or sticking with the status quo ) when it comes to the purchasing decision. Sales prospecting is vital to the success of any sales organization.

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Sales Connections Social Media Communication 92

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles.

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2020 Customer Experience Magazine Consulting 132

West Monroe

JANUARY 30, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Listen to "Bringing the Physical and Digital Worlds Together with iHeartMedia" on Spreaker. I joined iHeart about nine years ago, and originally came in to be the Chief Operating Officer of our digital business.

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Entertainment 2023 2022 Advertising 52

Bold360

FEBRUARY 11, 2019

We hear a lot about digital transformation. Sid Raisoni , the Head of Analytics at Nestle Waters, is an expert on digital transformation in big companies. Big companies need to realize that they must transform and turn themselves into more agile, more digital, more analytics-driven organizations. But what does that mean?

Blog 40

Blog Consumers Technology Insights 40

Kustomer

OCTOBER 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Phil Irvine. Listen to the full podcast to learn more. What’s Marketing Got to Do With It? You may be thinking that marketing and CX have nothing to do with one another yet they really do go hand in hand.

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Marketing Customer Service Definition E Commerce 98

Kustomer

JULY 22, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by CMO of Unbabel, Sophie Vu. Listen to the full podcast to learn more. Navigating the New Economy and the New Customer. Unbabel is a translation platform powered by AI, for the benefit of agents and users.

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Customer Satisfaction Customers E Commerce Brands 98

West Monroe

OCTOBER 10, 2022

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "What is the Digital Mindset?" About the episode Welcome to This Is Digital, a new podcast from West Monroe. on Spreaker.

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2023 2022 2021 Travel 52

West Monroe

OCTOBER 10, 2022

Apple Podcasts. Google Podcasts. Welcome to This Is Digital, a new podcast from West Monroe. The time to be digital is now, and this series will bring you actionable insights and real stories to apply to your organization. Casey, from your perspective, who should be listening to this podcast?

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2022 2021 Travel 2020 52

ReviewTrackers

AUGUST 6, 2020

Adam Miller, Director of Digital Marketing, LRG Marketing : HubSpot came up with inbound marketing so their course regarding the certification is extremely thorough and helps you understands the ins and outs of the craft. Website: [link]. Cost: Free. The inbound certification course is one of HubSpot Academy’s most popular courses.

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Marketing Social Media Advertising Workshop 114

Kustomer

DECEMBER 24, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Greg Segall , Sean MacPherson , and Vikas Bharmbri to exchange views on the personal experience movement. Learn how these leaders relate to their customers on a deeper level by listening to the podcast below.

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Loyalty Definition Connections B2B 64

Kustomer

AUGUST 27, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Vikas Bhambri, SVP of Sales and CX at Kustomer, 20 year CRM Contact Center Lifer, and Gabe’s partner in crime to make a big announcement. As mentioned above, the consumer mindset has changed, drastically.

Retail 52

Retail Contact Center Consumers Brands 52

Russel Lolacher

MARCH 13, 2023

million views), lecturer at Toronto Metropolitan University’s School of Media, podcast host of Ideas Into Action. million views), lecturer at Toronto Metropolitan University’s School of Media, podcast host of Ideas Into Action. is the answer to a chaotic world. I’m absolutely certain of this.”

Leadership 98

Leadership 2015 Government Books 98

Grade.us

APRIL 29, 2019

On getting started in SEO and perspective on the SEO industry. Carmen: What's your perspective on the current landscape of the industry? A lively sense of humor and a commitment to telling it like it is makes Jenny Halasz an extremely fun person to talk to. She's also a regular conference speaker. The result? A really long time ago.

Consulting 23

Consulting Books Definition Marketing 23

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Aimee Lucas. Annette Franz.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Aimee Lucas. Annette Franz.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Kustomer

NOVEMBER 12, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Derek Hixon to talk about his lessons learned after providing over 15 years of exceptional customer support. Listen to Derek’s fun and invigorating life lessons in the podcast below. Utilizing Data as a Tool.

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2008 Innovation Customer Service Leadership 52

ProProfs Chat

AUGUST 8, 2019

So, if you are a newbie and feel that you may not match up to the existing brands, think again! You can learn a lot from someone’s failures and successes. But you need to know that good customer service stories aren’t made in a day or two. Understand this, big names of each sector have worked for years to build a loyal customer base. Well, it is.

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Customer Service Airlines E-support Brands 51

SurveySparrow

APRIL 12, 2020

You have an amazing podcast series where you talk to 14 product managers about many topics, but you have a focus on talking about setting up effective customer feedback strategies. Out of the 10 hours of podcasts you’ve produced, what are the three most common recurring pieces of advice you receive from your guests on this topic? .

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Feedback Blog Management Document 105