BirdEye

MAY 26, 2023

Table of contents What is HIPAA compliance? Important HIPAA compliant scheduling software guidelines Best HIPAA compliant scheduling software FAQs about HIPAA compliant scheduling software Improve patient care with a HIPAA compliant scheduling software What is HIPAA compliance? This is not limited solely to say, doctors and nurses.

2023 98

2023 Healthcare Insurance Government 98

CSM Magazine

APRIL 17, 2024

Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be. Security and Compliance Security is non-negotiable. A chatbot must ensure customer data protection , adhere to privacy laws, and provide secure transactions, which are crucial for customer confidence in your brand.

Multi-Channel 52

Multi-Channel Social Media Customer Confidence Customer Experience Management 52

BlueOcean

JUNE 22, 2022

When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. Digital Security. RFP Question: What is your approach to security? Every contact center approaches security in different ways.

Contact Center 156

Contact Center Technology Tourism 2014 156

Inbenta

JUNE 14, 2023

DALLAS – [June 14, 2023] – Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer. As Chief Legal Officer, Rivera will be responsible for leading Inbenta’s legal, compliance, and regulatory oversight.

2005 98

2005 2023 Government Leadership 98

CSM Magazine

JULY 12, 2023

By harnessing authentication data, artificial intelligence (AI), and machine learning (ML) to scrutinise payment card transactions and distinguish legitimate ones from suspicious activities, SOTpay heralds a new era of secure and seamless transactions. The advantages of SOTpay extend beyond enhanced security and versatility.

Multi-Channel 52

Multi-Channel Banking Social Media Innovation 52

Magellan Solutions

APRIL 22, 2024

This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. Content moderation is the lifeblood of any online platform, making it safe, compliant, and enjoyable for users. Why is Content Moderation Important? We will discuss the reasons why this kind of process is important.

User Experience 52

User Experience Call Center Interaction Engagement 52

Interactions

DECEMBER 9, 2022

With this new normal, we believe one of the most important areas that needs to be addressed is the area of compliance. Specifically, the security of customers and employees. But even with background checks and comprehensive training, compliance has always been a potential source of fraud. How do we solve this problem?

Average Handle Time 118

Average Handle Time Contact Center 2022 Banking 118

Magellan Solutions

JANUARY 17, 2024

Omnichannel Communication Platforms By facilitating a unified and smooth customer experience across several channels—including chat, email, social media, and phone— omnichannel communication solutions help businesses promote customer happiness and loyalty. This minimizes the need for manual intervention and boosts overall productivity.

2024 52

2024 Competitive Advantage Omnichannel Telecommunications 52

SurveySparrow

MARCH 12, 2024

You must sign a Business Associate Agreement (BAA) with Google to ensure compliance. Plus, the platform must be configured for compliant use. Secure Storage: These hosting environments have top-notch security measures to make sure nobody can sneak in and access the data without permission. But are they entirely secure?

Healthcare 52

Healthcare Multi-Channel Measurement Social Media 52

CSM Magazine

MARCH 28, 2024

Notably, online casinos accepting cryptocurrency offer players a myriad of advantages over traditional platforms, including transparency, enhanced security, and the convenience of faster and cheaper transactions. Regulation Compliance: Ensures adherence to regulations, averting potential legal complications.

User Experience 52

User Experience Social Media Loyalty Customers 52

Inbenta

DECEMBER 21, 2023

As a part of the integration, companies will be able to seamlessly add Open AI, Google, or other leading Generative AI platforms into their customer experience workflows and control how, where, and when these platforms are used. Today’s news represents a massive leap forward for Inbenta’s AI platform approach.

2023 52

2023 Customer Experience Sales Customer Service 52

Kustomer

MARCH 19, 2024

While many platforms merely “fetch” the customer data, most don’t use the data to power their Customer Support operations. Many customer support platforms rely on integrations or manual data pulls, often resulting in outdated information and impersonal customer conversations. Learn more about our trust principles here.

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Metrics Webinar Interaction Loyalty 69

CSM Magazine

MARCH 5, 2024

There are now tools and platforms that make the process of gathering valuable data more efficient than ever before. Ensuring Data Privacy and Security: Regardless of the chosen method, prioritizing data privacy and security is crucial throughout the data collection process.

Social Media 52

Social Media Government Insights Feedback 52

BirdEye

OCTOBER 22, 2021

What is the solution for safe transactions to make your customers feel confident their payment information is secure? Payment Card Industry compliance (or simply put – PCI compliance ). PCI standards for compliance are developed and managed by the PCI Security Standards Council. Frequently asked questions.

2020 98

2020 Consumers Information Customer Experience Management 98

Talkdesk

OCTOBER 14, 2020

Many lenders and servicers are evaluating how they can gain the agility, flexibility and speed needed to meet rising borrower expectations, without compromising security or regulatory compliance. Now is the time for banks to transition to a more flexible platform offered by cloud solutions.

Banking 105

Banking Contact Center Omnichannel Insurance 105

Comm100

SEPTEMBER 29, 2021

In part four, we’ll look at the security implications of digital transformation in customer service. When implementing a technology solution, it’s important to consider the security impacts and risks that come with transitioning to the digital landscape. Gaining Trust Through Data Security.

Customer Service 77

Customer Service Culture Customers Customer Service Strategies 77

CSM Magazine

APRIL 25, 2023

As a self-service option, IVR provides 24/7 secure payment options and reduced costs in comparison to agents taking payments. Similarly, secure payment links sent using SMS or email have seen an increase in adoption for the third consecutive year. The benefits of PayByLink include secure payment and reduced agent time on the call.

2023 52

2023 E Commerce Return on Investment ROI 52

CSM Magazine

MAY 23, 2023

The US Congress established the Health Insurance Portability and Accountability Act (HIPAA) in 1996 in order to protect the security and privacy of patient health information (PHI) by setting national guidelines for managing it. First of all, HIPAA compliance guarantees that PHI is safe regarding unauthorized use, access, or disclosure.

Healthcare 52

Healthcare Document Measurement Financial 52

Magellan Solutions

JULY 10, 2023

Data security and privacy become critical with the increasing reliance on artificial intelligence and outsourcing. Businesses must establish robust data protection measures and ensure compliance with relevant regulations. You can implement encryption, access controls, and secure data transfer protocols.

Transportation 75

Transportation Innovation Technology Measurement 75

CSM Magazine

FEBRUARY 8, 2023

GoSee , which provides car, campervan and RV hire worldwide, has partnered with PCI Pal , the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments and enhanced the payment experience it provides.

Customer Journey 52

Customer Journey Loyalty Technology Sales 52

Inbenta

AUGUST 18, 2023

As a part of the integration, companies will be able to seamlessly add Open AI, Google, or other leading Generative AI platforms into their customer experience workflows and control how, where, and when these platforms are used. Today’s news represents a massive leap forward for Inbenta’s AI platform approach.

2023 52

2023 Customer Experience Sales Customer Service 52

CSM Magazine

JUNE 17, 2022

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks , and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution.

Omnichannel 52

Omnichannel Social Media Retail Communication 52

Interactions

JANUARY 26, 2023

Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Just like their in-office counterparts, WFH agents gather PII, such as names, phone numbers, social security numbers, and other sensitive data.

Contact Center 62

Contact Center 2023 Presentation Interaction 62

Comm100

JUNE 23, 2022

With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education. Security & compliance . Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software.

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Events Healthcare 2022 Insights 78

CSM Magazine

MARCH 20, 2024

CX Rockstar James Dodkins on the Rise of Machine Customers Technological Infrastructure for Serving Machine Customers The rise of machine customers necessitates a robust technological infrastructure that ensures seamless transactions, security, and communication compatibility.

Transportation 52

Transportation 2030 Automotive Entertainment 52

CSM Magazine

MARCH 30, 2022

PCI Pal the global provider of secure payment solutions, today announces it has joined the Five9 CX Marketplace as an approved Secure Payments partner. PCI Pal will be featured as an integrated partner, offering a secure payment solution to Five9’s network of more than 2,500 contact centre customers worldwide.

Government 52

Government Financial Retail Communication 52

SurveySparrow

DECEMBER 13, 2022

HIPAA-compliant forms ensure that all sensitive patient information is secure, private, and accessible only to authorized personnel. SurveySparrow’s HIPAA-compliant forms are built on top of its secure cloud infrastructure, designed from the ground up with encryption, authentication, and security measures in place.

Healthcare 52

Healthcare Document Information Download 52

CSM Magazine

FEBRUARY 13, 2024

This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting experience anytime, anywhere. Security and Fair Play In the realm of online betting and gaming, the importance of security and fair play cannot be overstated.

Sports 52

Sports User Experience Events Innovation 52

Magellan Solutions

NOVEMBER 24, 2023

Agents can engage with customers across multiple platforms: Emails Live chat Phone calls Social media Moreover, the integration of advanced technology enables the following: Streamlined interactions Faster response times Access to essential customer information These factors enhance customer support’s overall efficiency and effectiveness.

Customer Experience 52

Customer Experience Government Multi-Channel Customers 52

Interactions

JANUARY 23, 2023

Credit card security? In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. Trustera is the world’s first real-time, audio-sensitive redaction platform.

Contact Center 62

Contact Center 2023 Financial Information 62

CSM Magazine

MAY 28, 2021

New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace. PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry.

Government 52

Government 2019 Communication Interaction 52

CSM Magazine

DECEMBER 11, 2023

Loan Origination System (LOS) A loan origination system is a software platform that streamlines the loan processing process by automating stages of lending, from inputting data to approving underwriting. Without tools designed for compliance management, it can be challenging to stay compliant.

Document 52

Document Customer Relationship Management Social Media Government 52

Magellan Solutions

JULY 10, 2023

Data security and privacy become critical with the increasing reliance on artificial intelligence and outsourcing. Businesses must establish robust data protection measures and ensure compliance with relevant regulations. You can implement encryption, access controls, and secure data transfer protocols.

Transportation 52

Transportation Innovation Technology Measurement 52

CSM Magazine

JUNE 23, 2021

PCI Pal – the global cloud provider of secure payment solutions for business communications – has published a whitepaper aimed at compliance and finance professionals, contact centre heads and customer experience leaders: “Payments: The Future of Security and CX”. which will launch later this year. About PCI Pal.

Customer Confidence 52

Customer Confidence 2022 Government Download 52

CSM Magazine

OCTOBER 12, 2021

Amazon Connect users across the globe can now leverage PCI Pal’s secure payments solutions for additional payment security and compliance options. “The COVID-19 pandemic has made contact centre agility and security more important than ever,” continues Barham. “As

Connections 52

Connections Omnichannel Government Communication 52

CSM Magazine

AUGUST 4, 2022

For online and MOTO* merchants ensuring transactions are processed quickly and securely, and at least cost, is business critical. For payment services, it’s not just a question of finding the latest technology or best value solution, security and compliance are key factors to consider. Prevent fraud with secure processes.

E Commerce 59

E Commerce Banking Poor Customer Service 2022 59

CSM Magazine

JUNE 7, 2022

How secure is homeworking? Having agents working from home can present security issues for contact centres. With fraud on the increase, how can customers be reassured that the agent’s home network and PC is secure? Cloud solutions can provide the reassurance that customer card data is stored securely off site.

E Commerce 52

E Commerce Banking E-support Financial 52