podcasts design-customer-room-cx 
Experience Investigators by 360Connext
APRIL 25, 2023
“We believe in a customer-centric culture!” “Our Our values include putting the customer in the center of everything we do.” “We We are committed to being customer-centric.” You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. Sound familiar?
Beyond Philosophy
FEBRUARY 8, 2019
To survive, retailers must put the customer at the center of everything they do. –more–> Not so long ago, I was having a conversation in the C-Suite of a company about Customer Experience. Unfortunately, this company was not into the idea of putting the customer at the center of everything they do.
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Beyond Philosophy
OCTOBER 15, 2020
Customer Experience , like everything else in the world, is changing. What customers want and what they do is changing, too. He compares where we are for the transformation of Customer Experience as the transition from driving cars with gauges to driving Indy cars.
Beyond Philosophy
MAY 7, 2021
I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve their Customer Experience using the behavioral sciences in their business. Understand what your customers want from your experience: Customers have goals, too.
Customer Bliss
AUGUST 10, 2018
In my most recent podcast episode, I interviewed Daniel Coullet and Elizabeth Curtin , CX leaders of the SaaS company, PTC , about the customer room they designed to enhance both employee and customer experience within their organization. And why does the customer room work?
Beyond Philosophy
JULY 12, 2019
In this episode of The Intuitive Customer, we explore the concept of Choice Architecture and how it affects our daily lives. We also discuss the different variables that you need to consider in the way you present your choices to customers as part of your CX Strategy. It all started with a new public bench.
Customer Bliss
MAY 5, 2016
If you start talking about cross-functional teams and what that means for customer experience, the journey for your organization is even more nuanced. Silos band together to work on the problem, but often without starting with customers’ lives. Who has time for cross-functional teams in a modern business environment?
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