Beyond Philosophy

JUNE 16, 2015

Maybe you believe that there is no such thing as bad press. The post Think There’s No Such Thing as Bad Press? You might think this type of thing doesn’t matter in the long run or that people forget the bad stuff when a new shiny object appears. To some extent, this is true. And they have more influence than you thought, too.

Net Promoter Score 109

Net Promoter Score Social Media Advertising 2014 109

ppt solutions

APRIL 14, 2021

The post Talkdesk Launches New Managed Services to Guide Companies Through Their Most Pressing Customer Experience Initiatives appeared first on PPT Solutions. SAN FRANCISCO – April 13, 2021 – Talkdesk®, Inc.,

Contact Center 52

Contact Center Management Customer Experience 2021 52

Experience Investigators by 360Connext

FEBRUARY 13, 2024

In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships. Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges.

Customer Expectations 143

Customer Expectations Customer Experience Management Loyalty Technology 143

Brad Cleveland Blog

APRIL 22, 2020

I was honored to be a resource for the … Continue reading → The post “Press 1 for Frustration” Article appeared first on Brad Cleveland.

Article 26

Article Customer Service Contact Center Call Center 26

NICE inContact

MAY 8, 2019

The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog. Get your copy of the business wave of the 2019 NICE inContact Customer Experience Transformation Benchmark now, and start thinking about how the findings might apply to you and your customers.

Download 54

Download Contact Center 2019 Omnichannel 54

UserIQ

FEBRUARY 17, 2022

UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. First-of-its-kind solution targets fast-growing customer success industry. ATLANTA, GA, Feb.

2022 52

2022 Customer Success Engagement Customers 52

InMoment XI

OCTOBER 26, 2021

Once you determine how frequently your executives want reports, it’s vital to press that advantage by figuring out how best to present them. Element #2: Content Formatting. This piece dovetails with reporting frequency quite a bit, which only makes sense, right?

Presentation 490

Presentation Connections Brands Insights 490

Confirmit

JANUARY 14, 2020

As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions - could video be the answer? Watch Video.

Insights 52

Insights Webinar ROI Consumers 52

ShepHyken

FEBRUARY 26, 2024

How does the future press release technique communicate the vision of a transformation to employees and stakeholders? They use techniques including writing memos, defining the desired outcome, and creating future press releases to make the vision concrete and understandable. What causes organizational transformations to fail?

Leadership 92

Leadership Books Communication Customer Service 92

InMoment XI

APRIL 26, 2022

Though this worry is certainly a valid concern, it’s better to accept that mistakes might be made and press forward with your diversity and inclusion efforts than to allow timidity to outright impede either.

Customer Experience 493

Customer Experience Employee Experience Social Media Roadmap 493

Forrester's Customer Insights

FEBRUARY 8, 2022

Yesterday’s announcement that Press Ganey plans to acquire customer feedback management (CFM) vendor Forsta signals that more vendors are interested in […].

Healthcare 26

Healthcare Feedback Customer Experience Management 26

Ecrion

FEBRUARY 14, 2019

Related Links: [link] The post [Press Release] Ecrion Software Announces Restructuring of Leadership Team appeared first on Ecrion.

Leadership 40

Leadership CEM Document Insurance 40

Brad Cleveland Blog

APRIL 22, 2020

This article from Heather Kelly at The Washington Post is a great behind-the-scenes look at the challenges of reaching customer service when call volumes are high and wait times are long. I was honored to be a resource for the article—and I’m thankful for the heroic work so many customer service professionals are doing.

Article 29

Article Customer Service Contact Center Call Center 29

Happy or Not

APRIL 26, 2024

Beyond a mere aggregator, this widget seamlessly merges button presses, follow-up options, and open feedback texts. Let’s explore the Open Feedback Widget’s inner workings for a customer-centric revolution. Effortless Issue Identification Say goodbye to the guessing game.

Feedback 36

Feedback User Experience Insights Customer Centricity 36

Alliance by IFS

JULY 26, 2018

Read Press Release. Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the IT and other field service industries.

Technology 34

Technology Management Connections Marketing 34

Customer Bliss

SEPTEMBER 24, 2019

And why does the customer have to press to get the help they need? I understand that bags can get lost, but why add pain to misery? Wouldn’t you want to have someone answer the phone when you call, or keep you informed? Hope is on their way, I understand though, from many airlines.

Airlines 276

Airlines Download Books Customers 276

Experience Investigators by 360Connext

OCTOBER 3, 2023

There are a few great CX uses for text analysis: Service desk requests: Text analysis tools can quickly identify common topics or issues across your help desk tickets so you can prioritize those pressing items.

Feedback 270

Feedback Social Media Hospitality Hotels 270

TechSee

DECEMBER 28, 2020

For sales support, press 1. For product support, press 1. For technical support, press 1. For account updates, help with installation, or billing activities, press 1.” “You’ve reached Service Enterprises. Your call is important to us.

Customer Service 186

Customer Service Contact Center Average Handle Time Measurement 186

Brad Cleveland Blog

APRIL 22, 2020

This article from Heather Kelly at The Washington Post is a great behind-the-scenes look at the challenges of reaching customer service when call volumes are high and wait times are long. I was honored to be a resource for the article—and I’m thankful for the heroic work so many customer service professionals are doing.

Article 20

Article Customer Service Contact Center Call Center 20

Beyond Philosophy

SEPTEMBER 13, 2019

This episode of The Intuitive Customer explores if there are times when the bad press can be good news for your brand. The circumstances of the attention, the bad press, and the goals for your organization all play a part in how you answer the question. There are times when the bad press is good news for your brand.

2002 121

2002 Consulting Brands Loyalty 121

Lithium

FEBRUARY 6, 2024

Agents can now press the Tab key to navigate among the tabs in this section and press the Enter key or the Spacebar to select a tab. Agent View accessibility and Brand Messenger update To maintain a11y compliance in Agent View, we have improved accessibility for the Suggested Knowledge Base Articles section below the response field.

2024 52

2024 Social Media Events Engagement 52

Alliance by IFS

JULY 26, 2018

Read Press Release Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the IT and other field service industries. The post Press Release: NSC Global Selects Astea Alliance for Worldwide Growth appeared first on Astea.

Technology 20

Technology Management Connections Marketing 20

Kustomer

FEBRUARY 15, 2022

Contact Us: For more information, please contact press@kustomer.com. We look forward to a bright future ahead at Meta, and hope those of you who haven’t yet made the switch to Kustomer will join us on this journey. Let’s connect to show you the future of digital customer service. With gratitude, Brad Birnbaum. CEO and Co-Founder.

Customer Service 111

Customer Service 2015 Healthcare Customer Retention 111

Kustomer

MAY 15, 2023

Take the Tour For questions or general inquiries, please contact press@kustomer.com. The Ultimate CX Solution. For Your Business Boost customer loyalty, retention and generate repeat sales with the Kustomer CRM.

Innovation 111

Innovation Communication Loyalty Technology 111

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. The post Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust appeared first on Astea.

Technology 20

Technology Innovation Customers Management 20

BirdEye

MARCH 15, 2024

Next, long press on your screen to fill in the chosen background color. Next, long press on your screen to fill the chosen color on your Instagram Story background. Use the dropper to pick the color from the brand color image and long press on the background to change the background color. Choose the “Draw” option. Click “Done”.

Social Media 64

Social Media Multi-Channel Demo Brands 64

ShepHyken

SEPTEMBER 28, 2021

Reilly also hosts The Q and A Sales Podcast, where he answers the most pressing questions facing today’s sales professional. .” About: Paul Reilly is a professional speaker, sales trainer, and author. He coauthored Value-Added Selling , fourth edition, and authored Selling Through Tough Times. New York Times ?bestselling

Sales 140

Sales Brands Customer Expectations Customer Service 140

Happy or Not

NOVEMBER 11, 2020

The post If you’re happy and you know it…press the button appeared first on HappyOrNot. How HappyOrNot changed customer feedback You’ve probably seen them in the airport, or perhaps at your local bank or hospital, while buying a jumper at a shop, or even at […].

Hospitality 74

Hospitality Banking Feedback Customers 74

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. Astea’s technology is helping us empower our customers to make informed decisions about their service management.”.

Technology 20

Technology Innovation Management Customers 20

Cyara

JUNE 3, 2021

“To speak to an agent, please press one.” Whether as a customer, manager or agent, we’ve all experienced an Interactive Voice Response (IVR) system.

Interaction 111

Interaction Customer Service Management Customers 111

ShepHyken

APRIL 14, 2023

CMP Research shows that by addressing the most pressing concerns in this flexible workplace, not only can leaders boost job satisfaction, but they can also reduce attrition costs, which on average costs customer contact organizations nearly $600,000 annually – more than twice as much as organizations with strong agent retention strategies.

Contact Center 64

Contact Center 2023 Customer Satisfaction Article 64

Brad Cleveland Blog

AUGUST 25, 2023

I’m sometimes baffled to hear plodding phone menus, “Press 1 for this and 2 for that.” Do all of the services your customers experience align with your organization’s vision and mission?

Customer Experience 48

Customer Experience Contact Center Call Center Customer Relationships 48

Customercount

AUGUST 12, 2020

The post How can we press START on timeshare? By Bob Kobek, RRP for the ARDA Developments Magazine, reprinted with permission The Microsoft Start Button contains all your apps, settings, and files—and that makes it so very simple to access everything you need to begin employing all the tasks you need. The Start button […].

Magazine 52

Magazine Technology 52

Alida

APRIL 19, 2024

The Rosenfeld Media Advancing Research conference brings together experts in user and market research to discuss the most pressing challenges in our industry and help all of us raise our game.

Events 130

Events Marketing User Experience 130

Clarivate

NOVEMBER 16, 2023

The unique composition is designed to foster collaborative solutions to pressing issues. The research council is part of a larger initiative at Clarivate to uncover and solve pressing challenges facing research offices around the world.

2028 69

2028 Webinar Government Insights 69