ShepHyken

AUGUST 28, 2023

5 Customer Experience Lessons You Can Learn From the Eras Tour by Brittany Hodak (Brittany Hodak) Beyond the spectacle of the show-stopping performances, the unique celebrations, and the staggering economic impact, the Eras Tour is a testament to Taylor’s fan-centric philosophy and serves as a masterclass in customer experience.

2023 62

2023 Article Customer Service Magazine 62

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Communication 85

Communication Customer Success Customer Journey Webinar 85

Team Support

APRIL 12, 2024

From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Take a product tour or book a demo with us today. Take a product tour or book a demo with us today.

Demo 52

Demo 2023 Books Technology 52

Team Support

APRIL 23, 2024

This directs them to the most appropriate team, ensuring quick response times and productive solutions. Empowering Customer Support From standardizing processes to enhancing productivity, technology has already transformed the manufacturing industry. Take a product tour or book a demo with us today.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Team Support

DECEMBER 8, 2023

Look for support software that can: Track changes in customer satisfaction and health Identify churn risk or upsell opportunities Perform deep analysis on ticket type and severity, resolution time, and product usage Customize the reporting dashboard to the specific needs of your business and your customers 7.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

BirdEye

NOVEMBER 30, 2023

Travelers are increasingly seeking off-beat destinations with guided tours. Investing in video production, creation, and publishing can be expensive, but you can leverage many tools such as Canva, Adobe Suite, or Vimeo. Some video marketing ideas that travel businesses can leverage are: Video itinerary of popular tour packages.

Travel 108

Travel Marketing Social Media Hotels 108

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. Understanding how users interact with your product can provide actionable insights for future development.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

Gainsight

MARCH 21, 2023

Tour here in London. framework to help you align your teams around tangible business outcomes that lead to higher NRR and greater product adoption. Tour brings together the best and brightest voices in Customer, Product, and Community across North America and Europe. Tour London appeared first on Gainsight Software.

ROI 52

ROI 2023 Roadmap Metrics 52

COPC

NOVEMBER 15, 2023

Offer a Tour Showing new hires around the office in person or virtually helps make the new job “real” and is a genuinely welcoming gesture. Even new remote-work environments can benefit by adapting to show tours of offices and retail spaces or seeing their onboarding partners set up at home.

Call Center 95

Call Center Contact Center Engagement Communication 95

Bill Quiseng

JUNE 14, 2023

QUI Takeaway: Customers pay for their experience, not your product or service. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. Deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service.

Hotels 109

Hotels Loyalty Touchpoint Customer Expectations 109

TechSee

MARCH 24, 2022

It’s an expression used when employees, especially leadership, actually use their own products or services the same way a customer would. Here at TechSee we regularly eat dog food for quality assurance, but also because it’s fun and we really like using our products. TechSee Live is our premier product. TechSee S cavenger H unt.

Insurance 109

Insurance Leadership Technology Engagement 109

Education Services Group

FEBRUARY 26, 2023

And we both go on tour. As a CS leader, you might not be as familiar with that last quality, but I can promise you that going on tour is an extremely valuable exercise that more of us can – and should – take advantage of. The post The Customer Success Roadshow and You: Why CS Leaders Need to Go on Tour appeared first on ESG.

Customer Success 97

Customer Success Leadership Customers Sales 97

NetBase

MARCH 2, 2020

After kicking things off in San Francisco , the NetBase Quid World Tour hit its next stops in Charlotte, Dallas and Austin. We have more World Tour dates scheduled – check them out and register now ! Why a World Tour? Austin is quite the food town these days and the NetBase World Tour didn’t disappoint! Day Three: Austin.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

Lithium

MARCH 1, 2022

My remedy: Internal PR tour. My tour included the Sales, Success, Product Management, Business Development (Biz Dev) teams - anyone who would listen. Success - Shouting Community shows our customers they have a place to influence our product and connect with their peers. This process is always a work in progress.

Sports 98

Sports Presentation Events B2B 98

BlueOcean

AUGUST 21, 2019

Don’t underestimate the power that the physical work environment can have on measurable outcomes like engagement, retention, productivity, and even quality. Or is there a “them versus us” attitude between folks on the frontline of production and the management teams? 6. Productivity. 1. Work Environment.

Contact Center 159

Contact Center Culture Leadership Engagement 159

customer sure

MAY 30, 2023

We’ve had the privilege and pleasure of working with Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, for some time now. We’re confident that we can keep building on the success we’ve seen so far.”

Feedback 62

Feedback 2017 Call Center Demo 62

TechSee

MAY 5, 2020

These inefficiencies affect productivity with The Service Council estimating that the average first time fix rate (FTFR) for a field service organization is between 75 and 78%, as opposed to the bare minimum of 90% needed to achieve basic customer satisfaction. Field Service Lightning products are accessed via the AppExchange.

2019 109

2019 Customer Satisfaction Interaction Reference 109

Guavus

JANUARY 24, 2022

One of the best things about a career in product management is that you get to interface with several different functional teams – whether it’s within your own organization or your customers’ organization. This intelligence also helps product teams to build the right product bundles and device requirements.

Marketing 98

Marketing Customer Centricity Events Loyalty 98

Team Support

JULY 16, 2020

TeamSupport has a suite of products called Visual Support™ that enables just that through Video View™, Screen View™, or Image View™. Lighting, the leading distributor of entertainment lighting equipment used in the concert touring, theatrical and architectural industries, tells us. “It

B2B 85

B2B Entertainment Customer Relationships Customers 85

Kustomer

JUNE 30, 2022

New Feature Tours. Some forms of proactive support can serve double duty by preemptively resolving questions and also promoting a new feature or product. Trello’s recent redesign shows us that not all product tours should happen during onboarding.

E-support 95

E-support E Commerce Social Media Loyalty 95

Beyond Philosophy

JUNE 11, 2021

You will remember the 80/20 rule which essentially says that 80 percent of a given product originates from 20 percent of the participants. We conduct Study Tours for clients at Beyond Philosophy. A study tour is where we take our clients to many different exemplary organizations for Customer Experience.

Net Promoter Score 99

Net Promoter Score Airlines Banking Telecommunications 99

Team Support

FEBRUARY 1, 2024

Additionally, by automating routine tasks, it frees up time for support agents to focus on complex issues, improving efficiency and productivity. Take a self-guided tour or sign up for a live demo ! This leads to tangible business outcomes like revenue growth, reduced churn rates, and elevated customer satisfaction.

Net Promoter Score 52

Net Promoter Score Customer Centricity Customer Satisfaction Omnichannel 52

BlueOcean

AUGUST 20, 2020

Perhaps they have a video tour of their offices ( check out ours here! ) – yes, to some extent it’s curated, perhaps with production lighting and fewer people milling around, but it’s a glance nonetheless at the physical workspace that, one day, your outsourced team will be operating within.

Reference 156

Reference Customer Care Culture Leadership 156

Experience Investigators by 360Connext

JUNE 8, 2015

Advocates love their products, provide valuable feedback, and want to spread the news about their favorite company to others! It’s time to really reward them with program perks or product discounts or freebies or a charitable donation in their name. Organizations long for brand advocates. After one year? jeanniecw Click To Tweet.

Marketing 279

Marketing Social Media Loyalty Consulting 279

SurveySparrow

AUGUST 28, 2023

Alright, let’s start with a bit of technical jargon—SaaS customer experience (CX) is the intricate dance of interactions, emotions, and perceptions that customers go through while navigating a Software as a Service (SaaS) product. Adjust your tours and tutorials based on their feedback. Please enter a valid Email ID.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Gainsight

NOVEMBER 5, 2021

The trial experience is your springboard to sky-high product growth. Your trial experience can either launch prospective users toward faster product adoption, or it could give way, collapse, and cause new users to drop off. Still, it’s not enough to offer any old product trial and step away. Identify product qualified leads.

Measurement 52

Measurement Feedback Download User Experience 52

CloudCherry

NOVEMBER 11, 2019

Melissa Lopez – Assistant Team Lead of Customer Support at Tour Radar, who- according to our judges is, “The queen of seeing a bad situation coming, and putting some safe-guards in place to prevent it from happening”. Jeremy Watkin – Manager of Product Marketing at 8X8. High praise indeed, and very well deserved!

2019 170

2019 2020 Leadership Consulting 170

Guavus

OCTOBER 18, 2021

Your product and marketing teams surely have product strategy and campaign plans in place. Product and Marketing. Service-IQ DMA Product Tour. What information do they need to build out the network? What about your network operations team? What are their plans? Service-IQ DMA Use Cases. Image attribution: iStock.

Customer Centricity 98

Customer Centricity Connections Download Customers 98

Gainsight

DECEMBER 17, 2020

These campaigns often yield low engagement and conversion rates because the customer experience leading up to churn is more lasting than a price discount, especially after a poor product or service experience. The primary objective is product education that leads to conversion to the paid service. .

Fashion 52

Fashion Touchpoint Demo Customer Retention 52

Retently

MARCH 29, 2023

They were going to create an electric car that was fast, sexy and efficient, then use that capital to create even more desirable products – and people liked that. A good product that appeals to the consumer is the deepest core of marketing, which is very hard to achieve. They pay, they get a product or a service.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. As an owner of products and technical communications, my team drives customer success through our products. If so, how? .

Management 98

Management Roadmap Document Customer Centricity 98

Lithium

JUNE 6, 2023

Community Take a video tour of Aurora We've put together this video training course to help you get familiar with key features and concepts about Khoros' re-imagined Community Experience. CyJervis kicked off a great convo that got engagement from our Titans, plus insights from our Product team - definitely worth a read.

2023 52

2023 Webinar Events Metrics 52

Oracle

AUGUST 20, 2019

A full 42% of executives surveyed saw training as one of the top use cases for AR, with early adopters of the technology placing product demonstrations and training sessions in their top three most common uses of AR. Virtual tours. One-on-one customer service. Not being there when something goes wrong.

Customer Experience 72

Customer Experience Tourism Technology Customers 72

NetBase

MARCH 6, 2020

Our highly anticipated World Tour continued in Amsterdam and Washington D.C. About These World Tour Events. As, Mike Baglietto , Head of Product Marketing, NetBase Quid shared, real-time insight is key to capturing a brand’s true measure. London World Tour Speakers Demand Attention. Here’s why!

Seminar 60

Seminar Social Media Events Insights 60

Stella Connect

OCTOBER 4, 2021

And, one study of call center employees found that team members with standing desks were 45% more productive than those who sit, WebMD adds. . 5: A virtual class, tour, or experience. Doing so can help minimize the risk of heart disease, obesity, and back and neck issues, according to WebMD. Of course, standing can be hard on the body.

Wireless 52

Wireless Customer Service Call Center Connections 52

CSM Magazine

SEPTEMBER 27, 2023

Those in real estate can hold virtual house tours and reduce physical visits, cutting costs. By applying metaverse in retail , for example, brands can create virtual showrooms that attract customers eager to see the showcased products. Also, brands can collaborate on metaverse platforms, aiming to reach wider audiences.

Technology 59

Technology Tourism Travel 2030 59

Gainsight

JULY 31, 2023

Sonos’ community is a vibrant ecosystem where customers come together to share their passion for audio and their experiences with Sonos products. By offering an extensive knowledge base , FAQs, and user-generated content, Sonos empowers its customers to become more independent and confident in using their audio products. “We

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52