NICE inContact

MAY 6, 2019

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. With CXone, Gant Travel quickly transformed a negative customer experience to an extremely smooth, efficient one.

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Travel Contact Center Customer Satisfaction Blog 58

Maru Group

FEBRUARY 7, 2022

The seamless experience of BNPL solutions has contributed to their exploding popularity. The global market continues to put extreme pressure on financial institutions to develop faster, smarter, more personalized payment solutions. System 2) solutions. System 1) customer experiences, over service-led (i.e.,

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2001 2021 Financial 2022 89

CSM Magazine

SEPTEMBER 29, 2022

KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations. Said David Kreiss, President & CEO of KM 2 Solutions. About KM² Solutions. Since its inception in St.

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2004 Contact Center Telecommunications Hospitality 59

ShepHyken

MARCH 6, 2019

Winter travel can be stressful with the concern of weather-related delays and cancellations. How many times do we find a solution to a problem and stop considering other options, potentially missing a better solution? One way to come up with an alternative solution is to think about the opposite. There are many others.

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Airlines Customer Service Training Travel Connections 112

Bold360

JANUARY 10, 2017

For travel and ecommerce sites in the months after New Year’s, bringing the right kind of traffic to your site can be tricky, and making the most of it is even harder. With a holistic, omni-channel customer self-service solution , you increase CSAT and customer retention for a more profitable new year. Will you answer the call?

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Travel Retail 2017 Call Center 85

Talkdesk

APRIL 22, 2020

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Move to the cloud and ensure Business Continuity Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times.

Hospitality 59

Hospitality Travel Contact Center B2C 59

InMoment XI

JANUARY 16, 2024

Operational Efficiency and Resource Optimization Contact center AI solutions streamline operational workflows by automating repetitive and time-consuming tasks. The solution should seamlessly adapt to varying call volumes and support business growth without compromising performance.

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Contact Center Virtual Agent E Commerce E-support 260

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

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Tourism Travel Customer Service E-support 56

Magellan Solutions

SEPTEMBER 3, 2021

Becoming a digital nomad and working remotely while traveling is a dream come true. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself. What do you need to look out for before traveling? Types of Remote Work.

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Travel 2021 Government 2020 40

Lithium

SEPTEMBER 29, 2022

Everyone has had those horrid travel days. Nothing seems to top off a bad travel experience than a flight getting canceled or having a hotel lose your room reservation. Unfortunately for millions of people in recent memory, having a flight canceled is practically baked into the travel plans. Everything seems to go wrong.

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Hospitality Brands Travel Airlines 52

Happy or Not

JANUARY 3, 2022

Customers are returning to on-site experiences and spending more on goods such as home equipment due to the decrease in travel. . More flexibility, more integration and better omnichannel capabilities are therefore going to be the driving forces when building our solution for 2022 and beyond.

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Omnichannel Loyalty Programs Roadmap Retail 69

InMoment XI

JANUARY 27, 2022

My name is Justin Rehayem, Head of APAC Solution Designer at InMoment, and I’ve seen this first-hand. In April 2021 however, New Zealand entered into a quarantine free travel agreement with Australia leading to a surge of flight bookings throughout 2021 and into 2022.

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Airlines Customer Experience 2022 Financial 529

TechSee

AUGUST 17, 2023

Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions. They can discuss issues, brainstorm solutions, and exchange information effectively, regardless of their physical location. This reduces the learning curve and improves their preparedness.

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Travel Document Customer Satisfaction Communication 205

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

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Travel Airlines Competitive Advantage 2014 45

Talkdesk

JANUARY 3, 2020

Founded in the early 2000s, Weekendesk is an online travel agency for weekends and short-themed breaks that has so far helped one million people go on travel getaways. Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center.

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Return on Investment Competitive Advantage Travel Contact Center 62

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

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Tourism Travel Multi-Channel Books 121

COPC

NOVEMBER 16, 2016

TRAVEL CUSTOMERS HAVE THEIR SAY IN THESE KEY AREAS: CUSTOMER CARE EXPERIENCE, PURCHASE EXPERIENCE AND CUSTOMER LOYALTY. Full Travel & Hospitality Report Now Available! In this inaugural edition, travel & hospitality is the first industry in the spotlight. BUSINESS TRAVELERS: THEY TRAVEL MORE AND THEY EXPECT MORE.

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CSM Magazine

JUNE 28, 2022

Zenarate , the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up in the Automation Solution of the Year category at the CCW Excellence Awards in Las Vegas. Zenarate’s AI Coach is used worldwide every day in over a dozen countries, including the U.S.,

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Contact Center 2022 Healthcare Travel 52

Oracle

MARCH 23, 2018

Companies were previously slow to adopt CPQ solutions because they were at one time difficult to use. But now, CPQ solutions have evolved to become easy to use, easy to implement, and instrumental in achieving high levels of productivity and ROI. So where can an organization begin to evaluate CPQ solutions and find the right fit?

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Document Automotive ROI Insurance 97

SAP Customer Experience

FEBRUARY 14, 2022

SAP Concur is committed to reinventing travel, expense, and invoice management with tools that simplify everyday processes and create better experiences. We are offering several interesting opportunities for customers to influence SAP’s Concur Solutions that will enable your businesses to have a better travel and expense management.

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Travel Customer Engagement 2022 Engagement 82

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett.

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Hospitality Travel Healthcare 2020 182

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett.

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Hospitality Travel Healthcare 2020 182

Magellan Solutions

JANUARY 19, 2024

Imagine a tired traveler being greeted warmly and efficiently. Magellan Solutions brings expertise to the forefront. Importance of Accessibility We provide guests with tailored solutions and accessibility 24 hours a day. Discover how Magellan Solutions’ expertise in outsourcing can transform your hotel’s operations.

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Hotels Hospitality Guest Experience Travel 52

Bold360

NOVEMBER 20, 2017

To prepare for the holiday chaos and deliver a stellar travel experience through wind, sleet and snow, airlines must have a strong support strategy in place. This is why a lot of travel companies are looking to chatbot technology. The post Holiday Travel Chaos – Are Airline Support Teams Prepared to Handle the Rush?

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Airlines Travel Technology Customer Service 40

Magellan Solutions

FEBRUARY 26, 2024

Integrating artificial intelligence call center solutions empowers customer service professionals to streamline operations and enhance efficiency. So when demand surged, they quickly enabled ML chatbots to reduce backlogs while prioritizing callers by urgency with travel date sorting features. How does AI impact customer service?

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Call Center Customer Service Contact Center Roadmap 52

Talkdesk

MARCH 16, 2021

Talkdesk and one of our customers, Upside Business Travel , have developed ways to support the small businesses most impacted, both with PPP loan distribution and forgiveness. Upside Business Travel was significantly impacted by COVID-19. With customers canceling business travel plans due to COVID-19, call and chat volumes spiked.

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Financial Travel Banking Document 121

Uniphore

NOVEMBER 11, 2021

Travel and hospitality were among the hardest hit industries during the pandemic. Fewer business travelers, newer no-contact preferences and higher overall expectations are a few of the factors shaping the customer experience landscape.

Hospitality 52

Hospitality Travel Touchpoint Download 52

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. The real beauty in this solution lies in its simplicity! However, while it’s beneficial for individuals, it can be bad for business.

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Contact Center Insurance Healthcare Travel 76

BlueOcean

MAY 11, 2020

Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? Most customer support solution RFPs have always posed questions about redundancy and business continuity plans to assess how a potential partner might respond to a theoretical disaster.

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Customer Care Travel Contact Center 2020 156

BlueOcean

MAY 11, 2020

Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? Most customer support solution RFPs have always posed questions about redundancy and business continuity plans to assess how a potential partner might respond to a theoretical disaster.

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Customer Care Travel Contact Center 2020 156

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

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Telecommunications Marketing Contact Center Insurance 59

CSM Magazine

APRIL 20, 2023

Zenarate, the leading Simulation Training solution, today announced that Startek, a global customer experience (CX) solutions provider, is using its AI Coach to provide immersive training to its contact center teams. We’re honored to partner with Startek to create an unmatched experiential learning solution for agents through AI Coach.

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E Commerce Telecommunications Contact Center E-support 59

SAP Customer Experience

NOVEMBER 23, 2021

Know Fapiao Capture in a nutshell Fapiao Capture is an add-on solution of SAP Concur, which is embedded in WeChat to help Chinese local customers to process legal receipts for travel expenses. Users can easily capture kinds of legal receipts through WeChat mini app and send to SAP Concur web.

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2021 Travel Customers Customer Experience 80

Inbenta

JUNE 14, 2023

Rivera’s responsibilities include helping Inbenta solidify its leadership position as a responsible provider of Conversational AI solutions, especially important as the AI industry navigates new challenges, rapid adoption and regulatory interest. “We I am thrilled to join Inbenta’s leadership team as we embark on this mission.”

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Magellan Solutions

JULY 14, 2021

In this article, we will discuss how outsource customer service solutions can help any type of industry succeed. Travel and Tourism. In order to create a world-class business impact, small to midsize travel companies need to overcome various challenges. . Virtual Assistant Travel Agent. Supply Chain Solutions.

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2021 Customer Service Call Center Telecommunications 52

Beyond Philosophy

MAY 28, 2020

Two, you gain the size of your potential solution, meaning that the space for growth increases immensely. Sutherland says that in most fields of activity, you have an optimal solution, and then you have suboptimal solutions. However, there are other solutions, magical ones that require persuasion.

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Travel Books Metrics Consulting 149

Maru Group

JUNE 5, 2023

We utilized the Maru experience and insights platform to instantly access recent air travelers who have used the airport or airline lounges during their journey. A friendly greeting, which is sometimes underestimated by airlines as the entrance desk to the lounge might be the only interaction the traveler has with a person.

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Airlines Travel Touchpoint 2023 52