Lithium

JUNE 27, 2023

“One of the biggest initiatives we are working on is an orchestration layer for customer engagement that sits between these services and direct engagement with users offering the ability to control the use and workflows of that engagement. Additionally, we are exploring support use cases with agents.

Technology 52

Technology Metrics Engagement Innovation 52

kommunicate

NOVEMBER 11, 2022

The post 10 Of The Best Use Cases Of Educational Chatbots In 2023 appeared first on Kommunicate Blog. Read on and find how chatbots for education are helping revive the sector. Chatbots in the Education Sector Chatbots today find their applications in more than just customer services and engagement. Rather, [.].

2023 96

2023 2022 Blog Engagement 96

Inbenta

NOVEMBER 3, 2022

In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away. CASE STUDY: HEALTHCARE CHATBOT IN GLOBAL PHARMACEUTICAL COMPANY This Fortune 500 pharmaceutical giant needed help with high monthly chat volume. Read full case study].

Healthcare 96

Healthcare 2022 2030 Hospitality 96

kommunicate

SEPTEMBER 6, 2023

The post Product Improvement: Practical Tips for Enhancing Your Offerings – With Use Cases appeared first on Kommunicate Blog. If you are someone who is in charge of driving engagement for your product, some of these questions would have bothered you more often than not – 1. How can I enhance our existing product [.]

2023 93

2023 Blog Engagement Management 93

Comm100

JUNE 15, 2022

If you’re on the fence about introducing a chatbot to your organization’s digital support strategy, here are four common chatbot customer service use cases, alongside customer stories that show the best chatbot examples and how they can be used in practice. Automate frequently asked questions to better use agent time.

Customer Service 78

Customer Service 2019 Customers 2015 78

SurveySensum

DECEMBER 15, 2023

So, let me explain the process, benefits, and amazing results of drop-off surveys with a case study of an NBFC I recently worked with. Use-Case Inside: Non-Banking Financial Company The Challenge A prominent NBFC company was on a mission to improve its retention rate and lower its customer churn rate So, what did they do?

NPS 52

NPS Feedback Measurement Customer Retention 52

Inbenta

JULY 29, 2021

8 airline chatbot use cases to achieve top-notch support. Second, there are tons of cancellations due to surges in Covid cases, new safety laws, and other scenarios, all of it pushing travelers to cancel, reschedule or postpone their flights. Airline chatbot examples. Create your own airline chatbot. Let’s face it.

Airlines 88

Airlines Travel Books 2015 88

Comm100

APRIL 11, 2022

This article will showcase how universities and colleges are using chatbots today, highlighting a higher ed chatbot use case for three key departments. Let’s begin with one of the most common and effective higher ed chatbot use cases – boosting enrolment by offering 24/7 support. What are acceptance rates?”

2022 52

2022 Demo Engagement Connections 52

2020 Research

DECEMBER 8, 2022

Find out in the below list of five ways to use digital qual. Using a tool such as QualBoard, Schlesinger Group’s digital discussions platform, or Over the Shoulder, Schlesinger Group’s mobile ethnography app, allows you to quickly and efficiently dig deeper and optimize the journey. Optimize Your Consumer Journey . The solution?

Customer Centricity 52

Customer Centricity Insights Books Consulting 52

Interactions

JULY 15, 2021

When this kind of technology, such as Conversational AI, is put into the contact center, it improves many areas beyond customer experience, including agent experience, operational efficiency and costs, and the ability to gather and use data. In this blog, we will refer to a use case as the specific function for which the automation is used.

Contact Center 62

Contact Center Technology Reference Customer Journey 62

TechSee

NOVEMBER 5, 2019

A recent survey indicates that more than 68 million people are already using AR, and that number is expected to grow to 85 million by 2021. New Augmented Reality enterprise use cases are constantly being discovered. Augmented Reality (AR) is fast becoming an accepted part of our lives.

2025 95

2025 Airlines Contact Center 2021 95

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. Conversational AI offers a clear, cost-efficient solution that’s easily configurable to a variety of use cases. Three real-world use cases of AI in finance. Current technologies and CX cost factors.

Banking 52

Banking ROI Webinar Financial 52

Inbenta

DECEMBER 14, 2021

According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). In fact, using AI to help humans provide effective support is the most appealing option according to insurance consumers. Chatbot use cases for policyholders.

Insurance 52

Insurance Customer Journey Document Average Handle Time 52

Genroe

OCTOBER 9, 2023

Discover practical use cases, benefits, and how to integrate them for enhanced customer experience. The post Practical B2B CX Use Cases for AI Chat That You Can Launch Today appeared first on Genroe | Customer Experience | Net Promoter Score. Explore the transformative power of AI chatbots in B2B settings. Dive in now!

Net Promoter Score 52

Net Promoter Score B2B Customer Experience Customers 52

Braze

DECEMBER 5, 2023

Seamless doesn’t mean effortless—personalization requires cross-functional collaboration, the right customer data, and plenty of variable testing. Luckily, Braze Feature Flags can cover all of the above—from one interface.

Customer Engagement 115

Customer Engagement Engagement Customers 115

NICE inContact

NOVEMBER 30, 2020

Gartner recently published the 2020 Critical Capabilities for Contact Centers as a Service research report and NICE inContact received among the four highest scores in all use cases. We believe that both use cases have even more relevance today and practical applications in 2020 and 2021.

2020 62

2020 Contact Center 2021 Customer Engagement 62

inQuba

FEBRUARY 21, 2023

Use Case – upping the onboarding conversion rate As an insurance professional, you know that the customer journey is as important as the products and services you sell. In this case, existing data was used to reveal and visualize some interesting paths. Use case coming up!

Insurance 52

Insurance Multi-Channel Download Customer Journey 52

Comm100

MARCH 16, 2022

McKinsey and Company, The global case for customer experience in government. Government agencies have long suffered from a notoriously poor CX image (in many cases from no fault of their own, but the result of complex and difficult systems). Despite this, only 12% of government websites are reportedly using live chat. .

Government 76

Government Customer Service Customer Satisfaction Consumers 76

Braze

JUNE 1, 2023

Unlock your brand’s marketing potential with WhatsApp—and take advantage of these three real-world use cases and best practices to supercharge your customer engagement strategy.

Customer Engagement 52

Customer Engagement Engagement Marketing Customers 52

West Monroe

SEPTEMBER 28, 2023

Listen to "AI Dilemma: What Comes First, the Technology or the Use Case?" This Is AI, Episode 2: AI Dilemma: What Comes First, the Technology or the Use Case? Generative AI has become a catalyst, creating something new and driving interest in AI, but it’s essential to know when to use different types of AI.

Technology 52

Technology Government Innovation Insights 52

eGain Blogs

MAY 31, 2023

All three types of content are often needed in Customer Service but where they can be used and how they need to be treated, when using generative AI, are different. Below are ten use-cases that not only illustrate how it is done but also explain how to derive tangible benefits from generative AI in the customer contact center.

Document 52

Document Feedback Contact Center Article 52

eGain Blogs

MAY 31, 2023

All three types of content are often needed in Customer Service but where they can be used and how they need to be treated, when using generative AI, are different. Below are ten use-cases that not only illustrate how it is done but also explain how to derive tangible benefits from generative AI in the customer contact center.

Document 52

Document Feedback Contact Center Article 52

InMoment XI

AUGUST 8, 2023

Use these tips to deliver excellent experiences for your customers while demonstrating that their voice is being heard! Learn how Hootsuite tripled their Net Promoter Score by using InMoment’s microsurveys! #2. CX professionals are finding it more challenging than ever to keep program momentum alive.

Net Promoter Score 580

Net Promoter Score Customer Service Representative Feedback Touchpoint 580

2020 Research

AUGUST 10, 2022

The marketing team used Methodify’s self-serve research tools to better understand hot topics and trends with their target audience in real-time. They use these insights to create their content, ensuring their efforts resonate with readers and increase engagement. Guide Campaign Development. Test Marketing Statements.

Competitive Advantage 52

Competitive Advantage Financial Advertising Consumers 52

West Monroe

APRIL 19, 2022

Well, let’s go back to the original use case: cryptocurrency. Read on for a few ways digital leaders in a wide swath of industries can use—or already are using—blockchain as an innovation-enabler and problem-solver. Use case: Share important data with industry peers in a cost-efficient manner.

White Paper 52

White Paper Healthcare Innovation 2008 52

inmoment

AUGUST 19, 2020

In fact, many financial services companies use their customer experience programs as a primary tool to influence key business outcomes. Use Case #1: Empowering Employees. Use Case #2: Preventing Churn. A global financial services firm used its CX solutions to identify customer segments that were most at risk.

Financial 52

Financial Brands Reference Feedback 52

Pointillist

MARCH 20, 2020

So, how are leading enterprises using customer journey analytics in the real world? Using journey analytics, the team finds that in the test group, the need to disconnect (and subsequently reconnect) service is reduced by nearly 70%. That date must fall within 14 days of the standard 33 day disconnect.

Customer Journey 70

Customer Journey Insights NPS Banking 70

Zonka Feedback

JUNE 27, 2023

Are you looking for the best way to collect real-time feedback from your website visitors and product users? Look no further than Feedback Widgets. Learn how to efficiently capture valuable insights with this powerful tool.

Feedback 52

Feedback Customer Centricity Insights Customer Experience 52

Gainsight

OCTOBER 7, 2022

Coach Beard is focused on data and results, using his expertise in the game to push the team toward winning. One example of a powerful strategy based on these principles is the use of product qualified leads (PQLs). The customer gets a chance to see what the product is all about and how it fits into their specific use case.

2022 52

2022 Customer Journey Mapping Document Customer Journey 52

Topdown

OCTOBER 25, 2021

One of the oldest sayings in insurance goes something like, “you don’t want it until you need it, and then it’s too late.” While the saying is a little bit of a sales-phrase, the core concept is pretty much spot-on and does a good job of illuminating the value that insurance policies provide to the holders.

Insurance 62

Insurance Customer Journey Consumers Sales 62