Zonka Feedback

DECEMBER 13, 2021

Companies have realized the advantages of remote working, and the use of Apps like Webex make it more convenient for them and their employees to remain connected. Remote working has been a rising trend for a couple of years.

Connections 52

Connections Feedback Management 52

Zonka Feedback

DECEMBER 13, 2021

Companies have realized the advantages of remote working, and the use of Apps like Webex make it more convenient for them and their employees to remain connected. Remote working has been a rising trend for a couple of years.

Connections 52

Connections Feedback Management 52

SaleMove

JUNE 16, 2020

With all of us—and our parents and grandparents—now using virtual meeting software such as Zoom, Teams or WebEx so often, it begs the question, can businesses use these technologies to effectively support consumers? Think of Zoom, Teams, WebEx or any virtual meeting solution like a public bus. The answer is…sometimes.

Contact Center 52

Contact Center Multi-Channel Banking Interaction 52

BirdEye

JANUARY 13, 2021

Walt has previously led Customer Operations at companies like RingCentral and WebEx. He’ll be leading our Customer Success, Onboarding and Support teams, ensuring that every Birdeye customer gets the most out of our award-winning platform. Most recently, he served as the Chief Customer Officer at the BlueJeans Network by Verizon.

Chief Customer Officer 75

Chief Customer Officer 2020 2021 Leadership 75

C Space

MARCH 16, 2020

We used these techniques when we ran one of our signature Big Talks over Webex with clients and customers in Milan last week. We just had just 3-days to pivot our plans from a 100 person co-creation workshop to a digital experience. Using the above techniques we left with happy clients and some great, actionable insights.

Engagement 52

Engagement Workshop Customer Centricity Presentation 52

C Space

MARCH 16, 2020

We used these techniques when we ran one of our signature Big Talks over Webex with clients and customers in Milan last week. We just had just 3-days to pivot our plans from a 100 person co-creation workshop to a digital experience. Using the above techniques we left with happy clients and some great, actionable insights.

Workshop 52

Workshop Customer Centricity Presentation Events 52

Zonka Feedback

DECEMBER 2, 2021

Since the advent of the pandemic a couple of years ago, remote working has been on the rise. This has made virtual meetings and video conferences a part of the lives of many. Online meetings with the ability to connect to any person throughout the globe have enormously contributed to the success of the remote working culture.

Culture 98

Culture Connections Feedback Management 98

CSM Magazine

JUNE 1, 2021

Time: 1PM – 1:45PM EST. Platform: WebEx. Date: June 3, 2021. Register here. Methodology. Conducted by Customer Service Professionals Inc in partnership with Medallia, Microsoft, and EY Canada, the study surveyed 400 organizations across Canada at the height of the pandemic.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

CustomerSuccessBox

MAY 24, 2022

This can be done by 1:1 live screen share training on WebEx or Zoom to train them with your product usage can aid training that is well enough. At this stage when your company has just started out, it is overwhelming to even start with essential customer education, but It is still possible to come up with the best training, here’s how.

Customers 52

Customers Customer Retention Customer Success Technology 52

Zonka Feedback

DECEMBER 1, 2021

Remote working is on the rise. Especially since a couple of years, in the pandemic period, it has become a part of the lives of many, and most people are satisfied with it. Researches suggest that 77% of remote workers feel that they are more productive when working from home.

Feedback 98

Feedback Connections Interaction Management 98

CSM Magazine

JUNE 16, 2022

Next, make the most of instant messaging and collaborative tools like MS Teams, Zoom and WebEx for instant (WFH) bonding. Be accessible at all times and show staff you care and value their contribution by checking in regularly and giving them the autonomy to do their job without micro-management.

Connections 52

Connections Download Financial Insights 52

Magellan Solutions

NOVEMBER 24, 2021

Cisco WebEx. We will also help lower costs as you don’t need to pay for on-premises software licenses or IT employees when they install and upgrade. . Common cloud services are: Dropbox. Salesforce. Google App Engine. Apache Stratos . Amazon Web Services. Cisco Metapod . Microsoft Azure. Help Desk IT Service.

Sales 52

Sales Information Marketing Customer Success 52

Zonka Feedback

JANUARY 5, 2022

Over the last two years, many companies and corporate professionals have changed the way of working and shifted towards the culture of remote working. But remote working can only be successful if there is a robust mode of communication between the business teams and with clients.

Feedback 52

Feedback Culture Connections Communication 52

SurveySensum

MARCH 15, 2024

Pros Very easy interface to set up and use Allows Zapier Integrations and easily integrates with other tools like Slack, Google Sheets, Shopify, Webex, and more Cons The free version is yet to come Poor customer support Pricing: $49/month Now that you’ve witnessed how market research strengthens your company, why wait?

2024 52

2024 Marketing Demo NPS 52

Zonka Feedback

DECEMBER 6, 2021

With the growing culture of remote working for a couple of years, the use of web and video conferencing tools have also been increased to a large extent.

Culture 52

Culture Connections Feedback Management 52

CSM Magazine

MAY 14, 2021

Other options include GoToMeeting and Webex Meetings. Legaler makes use of end-to-end encryption so that all of the information you exchange with clients is secure and ensures attorney-client privilege.

Customer Experience 52

Customer Experience ROI Download 2020 52

NICE inContact

APRIL 4, 2018

Chances are, you send office emails through Office 365, you talk to your coworker in Webex, share files in Dropbox, sign your sales contracts in Docusign, take an Uber home, watch movies in Netflix and “like” in Facebook but don’t realize how permeating these cloud applications are – be it within the enterprise or beyond.

Contact Center 48

Contact Center Innovation ROI Definition 48

Russel Lolacher

SEPTEMBER 22, 2020

Our organization] hosts “Fridays at 4″ – giant super casual WebEx calls with trivia, scavenger hunts. .” “[My supervisor] sends us thank you gift cards which is really, really nice, as well as frequent communication, team calls, etc. Everyone joins in from the president on down.

Engagement 75

Engagement Hospitality Communication Connections 75

Oracle

JUNE 5, 2020

“My pet peeve is the plethora of different web conferencing tools we have to have, to satisfy everyone (Zoom, Lync aka Skype for Business, Skype, GotoMeeting, WebEx, Teams, and who knows what else) each with their own foibles and weirdnesses.” The collection of web conferencing tools. ” Richard Napier, Owner, The OPA Hub.

Consulting 42

Consulting Presentation Engagement Management 42

CX University

MARCH 27, 2020

Access to high-speed internet and numerous digital channels like email, Whatsapp, Slack, Zoom, Skype WeChat, WebEx, Facetime, phone, and so forth will be your lifeline to communicate and connect. Life in the “new” office requires access to the technology resources that help to get your work done. The “Mothership.”

Reference 96

Reference Healthcare Communication Technology 96

Russel Lolacher

SEPTEMBER 22, 2020

Our organization] hosts “Fridays at 4″ – giant super casual WebEx calls with trivia, scavenger hunts. .” “[My supervisor] sends us thank you gift cards which is really, really nice, as well as frequent communication, team calls, etc. Everyone joins in from the president on down.

Engagement 52

Engagement Hospitality Communication Connections 52

Forrester's Customer Insights

FEBRUARY 26, 2020

For InMoment, this acquisition will do more than increase its customer base — it moves the vendor from being classified as a medium-sized voice-of-the-customer (VoC) vendor to a large one sitting along with Cisco Webex XML, Medallia, NICE, […].

Technology 12

Technology Feedback Customer Base Management 12

CSM Magazine

OCTOBER 26, 2017

Skype, Google Hangouts, FaceTime, WebEx, GoToMeeting, and other platforms make it easy. Talking with a real person instead of leaving each other messages is distinctly old-school, but it can make a big difference in how your customer feels about you in today’s increasingly impersonal world. Use your customers’ names.

Customer Service 80

Customer Service Fashion Social Media Customers 80

Up Your Service

MAY 25, 2017

Skype, Google Hangouts, FaceTime, WebEx, GoToMeeting, and other platforms make it easy. Talking with a real person instead of leaving each other messages is distinctly old-school, but it can make a big difference in how your customer feels about you in today’s increasingly impersonal world. Use your customers’ names.

Customer Service 80

Customer Service Social Media Travel Customers 80

SurveySensum

NOVEMBER 23, 2023

Allows Zapier Integrations and easily integrates with other tools like Slack, Google Sheets, Shopify, Webex, and more. Create customized NPS surveys, and white-label surveys, and add your own logo and branding to them. Pros Very easy interface to set up and use. Offers a free trial for 15 days. Cons The free version is yet to come.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

CustomerSuccessBox

MARCH 18, 2020

Video calls : We live in the age of Zoom , Google Hangouts and Webex. This will go a long way in building a great rapport with your customers and helping them adopt and use your product without any roadblocks. So you have no excuses for not doing a video call with your customers.

Travel 115

Travel Customer Success Management Customers 115

C Space

MARCH 12, 2020

Other remote conferencing solutions such as Zoom, Google Hangouts and Webex are also benefiting from the widespread move towards employees working from home; several are now offering free or reduced deals. It’s also helped launch an industry effort, called OpenforBusiness.org , to support small companies.

Brands 52

Brands Airlines E Commerce Travel 52

Qualtrics

MARCH 26, 2020

Zoom, WebEx) your organization is using for online meetings, can also be used for one-on-one qualitative interviews as well as focus groups. It may not be as robust, but collecting some data will be better than no data. Replicating Qualitative Research Online. Online research can absolutely go beyond online surveys.

Marketing 39

Marketing Measurement Information Insights 39

SurveySparrow

OCTOBER 19, 2020

flow, Cisco Webex teams, Constructive, Freshservice and more are available. . The integrations are available for software in the following domain: email, events, marketing, productivity, social, customer support, digital gifts, education, CRM, analytics and reporting, G Suite and Office 365. . are available. .

Feedback 59

Feedback 2002 Events Customer Satisfaction 59

C Space

MARCH 31, 2020

Cisco , the multinational tech giant behind online meetings app Webex , is now offering free 90-day licenses with unlimited usage. . Krispy Kreme is offering a free dozen doughnuts on Mondays to anyone who works in the medical sector who shows their employee badge.

2020 40

2020 Brands Hospitality Hotels 40

Qualtrics

APRIL 17, 2020

For Webex: Join the meeting. Click the + icon to upload a people team background from your computer. Join the meeting (option to primp hair in preview). Commence chit chat about your new video conferencing background. Tap the video icon, then tap Virtual Background. Click the + icon to upload a people team background from your computer.

Download 49

Download Information Employee Experience 49

Totango

MAY 27, 2022

Zoom emerged into prominence under the guidance of Eric Yuan, who came to the company from another competitor, Cisco’s WebEx. The PLG model had been introduced to the video conferencing space years earlier in 2004 by future Zoom competitor GoToMeeting, which used a freemium offer to introduce users to its product.

2013 120

2013 2004 Customer Retention 2007 120

SurveySparrow

NOVEMBER 7, 2021

Cisco Webex Scheduler. You can schedule, start, and be a part of Webex meetings and Personal Room meetings directly from MS Outlook. Cisco Webex is one of the most popular videos conferencing tools in the market. It is possible to merge data from Dynamics into contracts and push data from signers back into Dynamics.

Presentation 52

Presentation Document Connections E-support 52

Maru Group

JUNE 24, 2020

But we are facing Zoom overload and Webex fatigue. It sounds like all CEOs got the same memo: communicate, communicate, communicate. Weekly updates, townhalls and Q&As are proliferating in an attempt to keep company culture alive. Using video calls as an occasional way to connect is one thing.

Insights 40

Insights Sports Culture Roadmap 40

CSM Magazine

DECEMBER 22, 2017

You might use the conference line or WebEx or GotoMeeting? It’s harder than it used to be because there are so many choices. Are you going to call or email? Are you going to Skype, Facetime or Hangout? Or maybe you will Text, IM, Yammer, or Slack? Are you going to use video or not? Is a voice mail helpful or not?

Communication 40

Communication Consulting Leadership Article 40

Lithium

APRIL 6, 2021

Slack and other team collaboration apps like Microsoft Teams, Cisco Webex Teams, and more enable faster, more efficient communication than email, and have climbed to the top of the employee productivity tech stack for many (like me). Slack is also a critical tool at HubSpot- like it is for hundreds of thousands of companies around the world.

Connections 52

Connections 2020 Communication Presentation 52

SurveySparrow

JULY 3, 2020

Cisco Webex Meetings. Cisco Webex Meetings. Cisco Webex Meetings is one of the leading video conferencing tools today. Webex Meetings offers both voice calling and video conferencing options. Webex’s whiteboard lets users enhance the efficiency of the meeting and has a separate fan base itself. Dive in: Zoom.

2020 98

2020 Webinar Presentation Download 98