webinars foundations-of-great-service 
InMoment XI
OCTOBER 28, 2021
Marketing and Sales have to correctly position your products and services, and set proper expectations for how customers can use them and, more importantly, what benefit(s) they will derive. As Mr. Carlzon suggested, there are also supporting functions that are in service to those who serve the customer. CX Success Is One Motion.
CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. But before we begin , there’s one thing I need to establish upfront: a cultural change of this magnitude requires a great deal of time, and it cannot be done alone. Then let’s dive right in!
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CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. But before we begin , there’s one thing I need to establish upfront: a cultural change of this magnitude requires a great deal of time, and it cannot be done alone. Then let’s dive right in!
Gainsight
MARCH 12, 2024
These questions, plus more, were answered by Riccardo Composto, Senior Director of Customer Success at Sitecore , during our recent webinar, Transforming CS Into a Lead Gen Powerhouse. But if we dive deeper into that, we find that delivering on these outcomes and creating a great experience means playing a key part in business growth.
ClientSuccess
JANUARY 11, 2023
To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. As it turns out, the Golden Rule is really the benchmark for success when it comes to customer service and support. In fact, a lot.
Gainsight
JUNE 14, 2023
And what’s great about these powerful solutions is that it’s easy to get started wherever you are in your digital transformation, by creating a seamless blend of digital and human-led interactions, which reflects the modern customer experience. So what’s the foundation of this strategy?
Alida
SEPTEMBER 20, 2018
Another report, from Bain, suggests that only 5% of customers agree that companies provide a great experience. In a recent webinar , Annette shared a step-by-step process to creating a CX strategy that’s rooted in customer understanding. We received many questions from the webinar—some of which we didn’t get to.
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