what-is-the-future-for-customer-service-after-the-pandemic 
CSM Magazine
JULY 13, 2021
Lockdown restrictions are beginning to lift, and the prospect of a new future for face-to-face customer service is emerging. There are perhaps a number of measures that may continue to remain a part of customer service in the UK for many months (or even years) to come.
BlueOcean
OCTOBER 7, 2021
Can you think of any other industry where anxiety is baked into the product or service? Even before the pandemic, customers found themselves faced with myriad rules, restrictions, and bottlenecks to navigate before reaching their destination, leading to many a meltdown at checkpoints and terminals around the world.
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BlueOcean
MAY 13, 2021
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the pandemic changed everything about all our relationships. Convenience: First Among Equals. In food and beverage alone, online sales in 2020 saw a 125% increase over the previous year.
BlueOcean
SEPTEMBER 23, 2021
Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. With it, you’re one significant step closer to delivering an exceptional customer experience. But customer care volume forecasting typically relies heavily on historic trends. But now what?
Customer Bliss
AUGUST 18, 2020
This is a guest post from Niraj Ranjan, CEO & CO-founder of Hiver – a Gmail-centric customer service solution. With over 1500 customers across 30 countries. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . Identify Those With High EQ.
BlueOcean
AUGUST 9, 2021
For all the grief, losses, and setbacks the pandemic unleashed, there is a general consensus that it also sparked a revolution on the technical front. In fact, many recent developments promise to reshape the landscape of customer service completely. Simply request pricing for our outsourced customer care solution.
BlueOcean
APRIL 28, 2020
There have been comparisons of the coronavirus pandemic to an earthquake, where the initial quake shakes us to the core, but the aftershocks continue to reshape the world for months and years to come. What does remote work mean for long-term network management? What about security? What about data storage?
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