TechSee
JUNE 16, 2022
Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.
ijgolding
JUNE 14, 2017
The Shop Direct Board of Directors with the stiletto shoe at the launch of ‘Feet in the Street’ in 2010. As I have committed my experiences, thoughts and knowledge to writing, several common themes and ‘connections’ have risen to the surface. Communicating the Customer Experience needs to be continuous, innovative and engaging.
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AskNicely
AUGUST 17, 2018
As a brand, Amazon strives to give an experience that is a solid example of customer-obsessed culture from the top down. A customer-obsessed culture best creates the conditions where all of that can happen. You need to communicate it from the inside out by creating a culture shift.”. What is that shift?
Customer Bliss
APRIL 26, 2016
Margie’s team, the Customer Advocacy Office, was founded in November 2015 to lead a broad transformation to a customer-centric culture. The team includes 130 professionals responsible for Customer Strategy, Metrics & Insights, Employee Culture, and Operations. Connect With Margie. Margie is on LinkedIn.
Qualtrics
AUGUST 21, 2020
According to a 2010 Harvard Wellness Program Meta Study , for every dollar that’s spent on a wellness program, a company saves $3.27 Social wellbeing : Employees who have supportive connections in the workplace are more likely to feel connected to their jobs and more engaged with their work. because of reduced healthcare costs.
Avaya
OCTOBER 10, 2016
Here’s the Avaya roadmap to establishing a successful culture with better processes and metrics: Change Your Culture. We also created a cross-functional culture of teamwork through various councils, metrics, and sheer force of will, establishing the CEO Quality Award for excellent team performance in the pursuit of quality.
Customer Bliss
OCTOBER 11, 2016
Mark’s been with Hilton since 2010 — prior to that he was with MarketBridge and PwC — and one of the most interesting aspects of this episode is walking through his career path and ascension within the Hilton brand all the way up to his global position today.
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