Customers That Stick

FEBRUARY 27, 2020

Check out the video below to hear Adam’s one win that you can take away from The 80/20 Principle to improve your organization’s customer experience and customer service. In this One Win Book Review, we take a look at The 80/20 Principle by Richard Koch. About The 80/20 Principle.

Books 88

Books Customer Service Customer Experience Customers 88

Customers That Stick

FEBRUARY 20, 2020

Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service. In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. About The Non-Designer’s Design Book.

Books 78

Books Customer Service Management Customer Experience 78

SurveySparrow

AUGUST 30, 2023

Duerden The Cult of the Customer- Shep Hyken Think Again- Adam Grant The Ten Principles Behind Great Customer Experiences- Matt Watkinson The Disruption Mindset- Charlene Li Outside In- Harley Manning, Josh Bernoff, and Kerry Bodine The Experience Economy- B. Designing Experiences Authors: James Robert Rossman and Mathew D.

Books 52

Books Customer Experience Roadmap Loyalty 52

ShepHyken

APRIL 5, 2021

Had the author said 2035, I might buy into this. My friend David Horsager, author of the recently published book The Trusted Leader , says (backed with research) that trust is an organization’s most important asset. The Top Customer Experience Podcasts (Updated March ’21) by Adam Ramshaw. I’m betting against it.

2021 122

2021 Article 2025 Customer Service 122

Experience Investigators by 360Connext

DECEMBER 5, 2014

These are the types of questions Adam Toporek and I will be covering in our new business podcast: Crack The Customer Code! Our premier episode features the one and only Jackie Huba , author of Monster Loyalty : How Lady Gaga Turns Followers Into Fanatics, who shares amazing insights and gives us a sneak peek into her next area of focus.

Social Media 244

Social Media Consulting Leadership Innovation 244

Customers That Stick

FEBRUARY 6, 2020

Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! As the world’s #1 expert in selling (and the author of the best-sellers Little Red Book of Selling and Little Red Book of Sales Answers) Gitomer knows more about attitude than anyone. Attitude by Jeffrey Gitomer.

Books 78

Books Customer Service Sales Customer Experience 78

ShepHyken

APRIL 11, 2017

Adam Dorrell on How to Monetize the Net Promoter Score. Shep Hyken interviews Adam Dorrell, the CEO and co-founder of CustomerGauge. Adam said that about 40 percent of survey respondents were not sure how much business they retain each year. The post Amazing Business Radio: Adam Dorrell appeared first on Shep Hyken.

Net Promoter Score 83

Net Promoter Score E Commerce 2008 NPS 83

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

Customer Experience 272

Customer Experience 2011 Books Customer Journey 272

Bold360

APRIL 29, 2020

In this episode of CXNext Live, Ryan Lester interviewed Adam Toporek , a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business. Adam is the president of CTS Service Solutions, author of the book Be Your Customer’s Hero, and host of Crack the Customer Code.

Technology 52

Technology Definition Retail Books 52

Customer Guru

OCTOBER 16, 2018

” ~ Brian Solis, Award-winning author, Keynote Speaker and Digital Analyst. ” ~ Jeanne Bliss, Customer Experience Expert and Best-selling Author. ” ~ Harley Manning, Founder of Forrester’s customer experience research practice and Best-selling Author. Quote Source: [link]. ” ~ Business Dictionary.

Customer Experience 129

Customer Experience Definition Interaction Touchpoint 129

Customers That Stick

MARCH 4, 2019

Check out the video below to hear Adam’s one win that you can take away from When Genius Failed to improve your organization’s customer experience and customer service. In this One Win Book Review, we take a look at When Genius Failed by Roger Lowenstein. About When Genius Failed. hedge fund, Long-Term Capital Management.

Books 87

Books Financial Culture Customer Service 87

Steve DiGioia

JULY 19, 2021

Plus, many are best-selling authors too! Adam Toporek. Whew, they sure do it all. I’m happy to present my Leadership Series of interviews to you again. This time, in an easy-to-use collection. Click on each of the photos below to read the interviews and learn some of their secrets to success. Adrian Swinscoe.

Customer Service 75

Customer Service Social Media Hospitality Leadership 75

Clarivate

NOVEMBER 15, 2022

Throughout the year we examine evidence of factors such as retractions, misconduct and extreme self-citation—all of which would detract from true community-wide research influence— and may lead to an author being excluded from the list. The impact of research misconduct on the Highly Cited Researchers list. Pendlebury, D. and Szomszor, M., “How

2022 111

2022 Government 2021 2019 111

Experience Investigators by 360Connext

MARCH 30, 2015

One of the smartest experts on this subject is Andy Crestodina , co-founder of Orbit Media and the author of Content Chemistry. Andy spent some time with us on Crack The Customer Code , the podcast I co-host with Adam Toporek , and outlined a content marketing strategy that works. I’m a believer. He’s been this smart the whole time!

Marketing 211

Marketing Social Media Consulting Blog 211

Experience Investigators by 360Connext

APRIL 28, 2015

Adam Toporek Adam Toporek is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick™ blog and co-host of the Crack the Customer Code podcast.

Customer Experience 296

Customer Experience Hotels Travel Customers 296

Bill Quiseng

JANUARY 26, 2015

This week’s guest post is from Adam Ramshaw based in Australia. Once you read his post, you will see Adam shares that commitment. Find out more about Adam at the end of his post. Adam Ramshaw owns a boutique customer feedback consulting company. Experiment 4. Now things get even more interesting.

Return on Investment 126

Return on Investment Social Media Loyalty Download 126

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Cohosted by Adam Toporek and Yours Truly, this podcast is all about learning from business leaders of ALL kinds who are innovating in many cases (and disappointing in others.). Join Adam and I as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen.

Workshop 197

Workshop Healthcare Sales Financial 197

ShepHyken

MARCH 21, 2022

How Retailers Can Improve Their Customer Retention Rates Through UGC by Adam Dornbusch. The authors use Brinks, the 163-year-old armored car company as an example of how a brand can use AI to improve the customer experience. The author provides several interesting and different ideas. Sometimes common sense makes the most sense!

2022 67

2022 Article Customer Service Magazine 67

Experience Investigators by 360Connext

JUNE 20, 2018

Jeannie and Adam interviewed Merit Gest, author of Myth Shift: Challenging The Truths That Sabotage Success , to discuss powerful engagement and onboarding strategies for customer-focused sales teams. Listen in!

Engagement 179

Engagement Social Media Sales Loyalty 179

Experience Investigators by 360Connext

APRIL 27, 2015

I had the great opportunity to discuss this and other ideas with Mark Schaefer , marketing expert and blogger, speaker and author of several best-selling books. Mark was the latest guest on Crack The Customer Code , the podcast I co-host with Adam Toporek.

Social Media 190

Social Media Books Consulting Reference 190

ShepHyken

AUGUST 22, 2016

Exceeding Customer Expectations Is Nice but Not Necessary by Adam Toperek. My Comment: Adam Toporek is an author, blogger and all round good guy. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

2016 0

2016 Article Customer Service Customer Retention 0

ChurnZero

FEBRUARY 9, 2021

Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.

Customer Success 98

Customer Success Customer Journey Mapping Consulting 2021 98

ShepHyken

DECEMBER 3, 2018

On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Article 102

Article 2018 Customer Service 2019 102

Beyond Philosophy

JULY 17, 2017

Adam Goldstein of Royal Caribbean said the changing role of customer experience involves digital enablement that benefits customers without being intrusive. John’s comments also touch on one of the central points in the book I recently co-authored with Prof. Royal Caribbean: Dream Vacations. Sprint: Emphasis on Profits.

Technology 132

Technology Touchpoint Workshop Books 132

ShepHyken

FEBRUARY 20, 2017

10 Customer Experience Influencers You Really Should Follow by Adam Ramshaw. Adam Ramshaw of Genroe in Australia has done us all a great service and put together a list of the top ten experts that you should follow. Thank you Adam and Genroe!). This is a BIG article with a lot of great information. Follow on Twitter: @Hyken.

2017 84

2017 Article Customer Service Contact Center 84

CSM Magazine

OCTOBER 26, 2020

Adam Taylor, MD at VeriCall reveals a radical new approach to providing high volume service operations that support redesigned customer journeys across multi platforms. About the Author. Adam Taylor is MD at VeriCall. In the last decade the way people maintain contact with each other has changed immeasurably.

Multi-Channel 52

Multi-Channel 2007 Social Media 2019 52

ShepHyken

JANUARY 9, 2017

3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. My Comment: This short article by Adam Toporek has three simple, yet powerful, concepts that will help any company build a better CX that fosters repeat business and, ultimately, customer loyalty. Happy New Year!). For information contact or www.hyken.com.

2017 80

2017 Article Customer Service Loyalty 80

Experience Investigators by 360Connext

FEBRUARY 25, 2020

Today, it’s widely considered part of “CX Canon,” named one of the best 100 business books of all time by Porchlight (formerly 800-CEO-Read), and an updated version was released in late 2019 including a new preface by the authors. Key Takeaways from our Conversation with Joseph Pine.

Engagement 162

Engagement Books Entertainment Hospitality 162

Bold360

JANUARY 19, 2017

He has been invited to headline at America’s #1 Customer Service Conference this year and is an unmissable authority on all things CX. Author of multiple books including the NYT bestseller, The Amazement Revolution , Shep Hyken is a customer service expert, author and keynote speaker. Shep Hyken. ChipRBell. |. Kristina Evey.

2017 91

2017 Customer Experience Books Consulting 91

Experience Investigators by 360Connext

JUNE 20, 2018

Jeannie and Adam interviewed Merit Gest, author of Myth Shift: Challenging The Truths That Sabotage Success , to discuss powerful engagement and onboarding strategies for customer-focused sales teams. Listen in!

Engagement 110

Engagement Social Media Sales Loyalty 110

Beyond Philosophy

APRIL 21, 2021

In this episode, we speak with Jason Ten-Pow , President of ONR CX and author of the new book UNBREAKABLE: A proven process for building relationships with customers , about how to build deeper and profitable relationships with customers. Ten-Pow has been consulting in Customer Experience for over two decades.

Consulting 78

Consulting Books Brands Customers 78

CSM Magazine

JULY 13, 2021

Adam Bromage-Hughes, Technical Director at Encoded , takes a closer look at the directive and discusses why SCA is so important for companies and customers. The Financial Conduct Authority (FCA) has announced the deadline for implementing full SCA compliance for e-commerce transactions is now 14 March 2022. About the Author.

E Commerce 52

E Commerce Banking 2022 2007 52

ShepHyken

JANUARY 21, 2019

It’s Never Too Late to Win with Customer Experience: The Comcast Turnaround by Adam Toporek. This is Adam Toporek’s view of the experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Several of us summarized that day. Follow on Twitter: @Hyken.

Article 69

Article 2019 Customer Service Social Media 69

ShepHyken

AUGUST 17, 2020

This time there are 21 and it includes an A to Z list of the industry of experts and thought leaders, starting with Adam Toporek and ending with Zsuzsa Kecsmar. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. A short read, but a good one!How Follow on Twitter: @Hyken.

Article 92

Article 2020 Customer Service Retail 92

ShepHyken

SEPTEMBER 12, 2016

The author publically thanks the people who made his life more enjoyable. Skyrocket SaaS Growth: 56 Must Read Tips From Top SaaS Companies by Adam Feber. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. The elves of summer by Jim Serger. Happy Reading!

2016 113

2016 Article Customer Service Books 113

Oracle

DECEMBER 18, 2020

Mark Hillary, a customer experience professional, author, and futurist, regularly sits down with his partner Peter Ryan to engage with and interview CX professionals who are on the leading edge of the discipline. The series is hosted by entrepreneur Adam Toporek and well-respected CX influencer Jeannie Walters. The CX Files.

Customer Experience Professionals 66

Customer Experience Professionals Healthcare Download Retail 66

ShepHyken

DECEMBER 10, 2018

What Entrepreneurs Can Learn From A Bad Customer Service Experience by Adam Mendler. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. This is a list that will make you think – and I’m sure will generate an idea or two to help your brand. Follow on Twitter: @Hyken.

Article 91

Article 2018 Customer Service 2019 91