CX University

MARCH 18, 2024

Understanding Hyper-Personalization Hyper-personalization is a data-driven marketing strategy that uses artificial intelligence (AI), machine learning, and big data analytics to deliver personalized content, products, and services to customers on a one-to-one basis.

Customer Experience 52

Customer Experience Retail 2023 2022 52

Experience Investigators by 360Connext

MARCH 13, 2017

The overwhelming theme this year is about artificial intelligence and using it for good, so here are a few themes that seem to be permeating the zeitgeist. Big AI will be just as important as Big Data in the near future. In the past few years, we’ve heard so much around big data. Sign Me Up!

2017 152

2017 Events Webinar Blog 152

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. These tools use artificial intelligence to remove unwanted wording without altering the core meaning in no time. Personal branding refers to achieving a prominent identity for an individual.

Brands 52

Brands Social Media Leadership Blog 52

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. He believes that the future of Customer Experience management and the way to foster customer-driven growth is AI, and here’s why: AI is machine intelligence driven by algorithms. Attitudinal Data refers to how customers talk about products on blogs and social media.

Social Media 114

Social Media Reference Consulting Customer Experience Management 114

Avaya

NOVEMBER 14, 2018

Hear all about Digital Transformation of Customer Experiences from Avaya at the AI & Big Data Expo North America, the leading Artificial Intelligence & Big Data Conference & Exhibition, November 28-29 at the Santa Clara Convention Center, Silicon Valley.

Contact Center 63

Contact Center 2018 Consumers Technology 63

Team Support

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. In this two-part blog series we introduce four ways AI is impacting the B2B customer support sector. Quicker & Accurate Responses.

B2B 98

B2B Contact Center Consulting Connections 98

ShepHyken

NOVEMBER 29, 2019

The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Technology 134

Technology Blog Customer Experience Social Media 134

Lumoa

JANUARY 8, 2024

I’m guessing that’s a big ‘yes.’ And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). There’s an avalanche of text data out there.

Social Media 157

Social Media Feedback User Experience Insights 157

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. You'll find links to two important events in which I participated this year, IBM's Data Science for All , and Metis' Demystifying Data Science.

2017 46

2017 White Paper Blog Competitive Advantage 46

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Existing features like Stories and Search, along with new enhancements like API integrations, will help companies get deeper, more contextualized customer data.

2016 267

2016 Innovation Marketing Insights 267

BlueOcean

DECEMBER 18, 2018

But are you asking the right questions about artificial intelligence? In their answers to the following questions, they should be addressing chatbots, self-service, machine learning, big data, and more. You’ve got your game face on. You’re prepared for the future of customer service. We want to make it easy for you.

Contact Center 195

Contact Center Measurement Metrics Omnichannel 195

ShepHyken

AUGUST 4, 2017

Automation and Artificial Intelligence. Automation and artificial intelligence are adapting to serve many different customer experience needs, such as automated chat-bot responses that improve resource efficiency. Companies are swimming in customer data and often have the tools to understand that data.

Customer Experience 75

Customer Experience Blog Social Media 2017 75

Calabrio

NOVEMBER 25, 2020

Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data. The consumer experience is becoming easier, faster and more personable.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

2018 141

2018 Customer Experience Competitive Advantage 2017 141

Customers That Stick

DECEMBER 12, 2019

So for instance, in the last decade, big data was transformative. Game-Changer #1: Artificial Intelligence Becomes a Coworker. Someone asked me why AI wasn’t one of the big three game changers of the last decade? Big data was much more transformative across the. Read the rest here. »

Customer Experience 78

Customer Experience Retail Books Customers 78

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. You’ll find links to two important events in which I participated this year, IBM’s Data Science for All , and Metis’ Demystifying Data Science.

2017 40

2017 White Paper Blog Competitive Advantage 40

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

Soft Data is Perfectly OK. We’re now taming big data into impressive insights. It’s not always about who has the biggest data, it’s about who has the biggest heart. Artificial intelligence will help you and your customers with better decision making, proactive help, and more.

Net Promoter Score 244

Net Promoter Score 2017 Banking Metrics 244

NICE inContact

NOVEMBER 20, 2017

Together with its “big brother”, the voice portal, IVRs have been part of contact center solutions for decades, and there is no reason to believe that they will go away any time soon. Artificial Intelligence in the IVR. Interactive voice response (IVR) has been a staple of customer service for many years.

Interaction 96

Interaction Multi-Channel Contact Center Call Center 96

SurveySparrow

JANUARY 9, 2024

And that’s precisely what artificial intelligence saves. Especially in a world that is crazy about instant data! This blog will look into the top AI market research tools, their features, and pricing! This blog will look into the top AI market research tools, their features, and pricing!

Marketing 52

Marketing Document Multi-Channel Insights 52

SurveySparrow

JANUARY 29, 2024

In fact, asking the right survey questions can streamline data analysis. Well, you needn’t imagine much because AI surveys are the new big thing in the market! This blog will focus on four types of AI survey questions that will help you get precise customer data. Can you use AI for surveys, you ask?

NPS 52

NPS Customers Information Demo 52

Upstream Works

DECEMBER 14, 2022

Artificial Intelligence (AI) is going to be a defining trend for contact centers in 2023, and IT leaders must be prepared to think broadly about the possibilities. Aside from getting valuable feedback for improvement, these surveys provide more data to help fine-tune the AI algorithms.

Contact Center 78

Contact Center 2023 Interaction Customer Centricity 78

Experience Investigators by 360Connext

MARCH 21, 2018

We live in an age of constant discovery around artificial intelligence and the amazing ways we are sure to use it. But other big ideas, like Twitter and live streaming and virtual reality are clearly here to stay…at least for a while. With AI, we can gather and categorize data at speeds so far beyond what we know.

Hospitality 137

Hospitality Hotels Healthcare Consulting 137

BirdEye

JULY 7, 2023

In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories. They can even deliver human-like responses thanks to artificial intelligence and machine learning algorithms.

Customer Service 96

Customer Service Social Media Banking 2008 96

Totango

DECEMBER 16, 2020

Incorporating artificial intelligence for smarter success solutions. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence. Optimizing customer experience with personalization.

Customer Success 71

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 71

Experience Investigators by 360Connext

MAY 30, 2018

It’s not about just learning how to create a pivot table, it’s about providing accurate data swiftly to get to meaningful outcomes. Artificial intelligence is providing new pathways for customers through virtual assistants on our devices to helping us distill data at lightning speed. They define this in their own ways.

Connections 146

Connections Consulting Blog Innovation 146

NICE inContact

JULY 26, 2019

Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Adding AI actually doesn’t require a big investment or big changes to deliver a big return. So, what might you consider as you integrate artificial intelligence into your contact center? Think again.

Contact Center 55

Contact Center White Paper Call Center Download 55

Beyond Philosophy

OCTOBER 20, 2022

This newsletter issue is the second of a series based on a podcast we did with Beyond Philosophy’s own Zhecho Dobrev ( @ZhechoDobrev ), author of The Big Miss: How Organizations Overlook the Value of Emotions. AI needs a lot of data and needs to be the correct data. Therefore, the data must include emotional data.

Contact Center 78

Contact Center Banking Books Call Center 78

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. If you and your client only review data between QBR meetings, neither of you are enjoying access to real-time data.

Customer Journey Mapping 98

Customer Journey Mapping Net Promoter Score Customer Journey B2B 98

Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. There are many areas where emerging applications are poised to make a big impact during 2023, both for improving the agent experience (AX) and for making the customer experience (CX) smarter. In 2023, it will become table stakes.

2023 78

2023 Virtual Agent Contact Center Customer Experience 78

Magellan Solutions

JULY 29, 2021

Artificial Intelligence, a threat to Filipino telemarketers ? The age of artificial intelligence (AI) is now very much upon us. . With this question in mind, we look at the rise of artificial intelligence and its impact on industries across the globe and ask where it might go in the future.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

Bizagi

JANUARY 30, 2019

It wouldn’t be any more useful than this: Uber is just one example of many companies that have transformed industries by making use of contextual data such as location to offer a whole new level of service to customers. But so often this data is stored in separate silos, making it hard to integrate and get the big picture.

Net Promoter Score 70

Net Promoter Score E Commerce NPS Effort Score 70

Natalie Petouhof

AUGUST 15, 2022

Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. But gathering the Voice of the Customer (VoC) and the Voice of the Employee (VoE) can seem daunting with the huge volumes of data spread across channels and platforms. But there’s still work to be done.

Customer Experience 52

Customer Experience White Paper Contact Center Competitive Advantage 52

CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Connections 52

Connections Customer Connectedness Call Recording Omnichannel 52

Kustomer

NOVEMBER 4, 2020

The words “artificial intelligence” (AI) conjure images of Arnold Schwarzenegger in his iconic Terminator role, or epic Hollywood showdowns between man and antagonistic machine. Intelligently routing to the most appropriate agent. Collect customer data and analyze it to gain insight into customer behavior. Hey Google!)

2021 140

2021 Customer Experience E-support Omnichannel 140

Totango

MAY 17, 2022

Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. B2B sales software can include data from marketing, sales, customer service and customer success management interactions. What is a B2B CRM?

B2B 80

B2B 2022 Sales Customer Relationship Management 80

Eptica

MAY 8, 2019

Author: Pascal Gauvrit - CTO Artificial intelligence is one of the most-talked about topics in the world today, with stories about its benefits and potential negative effects continually cropping up in the news agenda. in Artificial Intelligence and currently heads up a team of machine learning developers at Gartner.

Books 55

Books 2019 Contact Center Blog 55

ShepHyken

FEBRUARY 6, 2017

This article has eleven “data drive” reasons customer advocacy is important and seven tips on how to increase advocacy. Trust is a big part of what customer service is all about. A look ahead: How artificial intelligence (AI) will affect customer service by Alexander Huls. There is something here for everyone.

2017 84

2017 Article Customer Service Social Media 84