CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

2022 52

2022 Blog Customer Success Definition 52

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. A good CX is customer-centered.

Financial 76

Financial 2023 Blog Customer Experience 76

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically.

Customer Service Training 154

Customer Service Training Brands Blog Customer Service 154

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. of the changes you propose.

Blog 86

Blog Brands Customer Experience Net Promoter Score 86

Comm100

MAY 25, 2022

Adding to the complexity is the Great Resignation, which has empowered workers to seek jobs with better pay, benefits, and flexibility. Redefining the Customer Agent Experience. Looking towards the Great Resignation and the pandemic, many workers have begun rethinking what their expectations at a job are.

2022 52

2022 Blog Contact Center Customer Service 52

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Books 80

Books Blog Management Leadership 80

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Blog 96

Blog E Commerce E-support Article 96

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention. What You Can Do.

Feedback 96

Feedback Blog Customer Experience Contact Center 96

ShepHyken

DECEMBER 20, 2019

This week we feature an article by Sabio who explains why developing a customer experience strategy is essential for your business to improve its bottom line. Developing a customer experience (CX) strategy for your business has never been more important. As a consumer, how do you feel when you receive a poor customer experience?

Blog 83

Blog Customer Experience Roadmap Financial 83

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. They were going to create an electric car that was fast, sexy and efficient, then use that capital to create even more desirable products – and people liked that.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

ShepHyken

MAY 25, 2018

This week we feature an article by Matt Nolan who shares five keys to building more compelling, sustainable customer relationships. We all know that we get no sympathy from customers, and one bad experience can ruin a relationship, so waiting for problems to happen before we fix them isn’t viable. – Shep Hyken.

Customer Relationships 74

Customer Relationships Blog Call Center Presentation 74

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. – Shep Hyken .

Blog 126

Blog Social Media Mobile Customer Service Innovation 126

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. Customer empathy is at the heart of Lush’s approach to building trust with its customers.

Customer Experience 169

Customer Experience Social Media Customers Insights 169

Comm100

DECEMBER 8, 2020

Because they offer more efficient support and a more intimate, personal experience. On the contrary, chatbots are known for boosting customer satisfaction levels because they help build relationships on a more personal level, at least in comparison to the FAQ section. Negative experiences can scare customers away.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

ShepHyken

JUNE 1, 2018

Some aren’t comfortable with the interface, some don’t understand the product well and need help, while others aren’t satisfied with the support services. But this is what you need to improve your existing products or services further. Try inspecting all features or services that are responsible for hampering their user experience.

Blog 103

Blog Customer Satisfaction Sales Article 103

ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. Building an e-commerce site is just the first step of a successful e-commerce journey. A great user experience should be the top priority, across all platforms and devices.

E Commerce 82

E Commerce Blog Social Media User Experience 82

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

Blog 101

Blog Demo Competitive Advantage Insurance 101

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. The challenge is that reviews don’t just magically appear. Watch the Free Demo Now.

Retail 111

Retail Brands E Commerce Demo 111

Daniel Group

APRIL 12, 2022

Top 3 Customer Experience Building Blocks to Grow Your Business! My last blog , Three Tips to Fire Up Your Customers to be Your Best Sales Force!, Only having great products won’t get you there. Here are the building blocks to grow your business with excellent customer experiences.

Customer Experience 103

Customer Experience Banking Reference B2B 103

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. People whose businesses are thriving on great customer service. Experience shared by people who’ve done the hard yards and are sharing what they’ve learnt. Our initial blogging strategy. More relevant.

Blog 91

Blog Download Feedback Metrics 91

Daniel Group

APRIL 18, 2024

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. If you reflect on your own positive experiences, many of them likely arose from the effectiveness of communication. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly.

Communication 98

Communication NPS Net Promoter Score 2008 98

ShepHyken

JANUARY 19, 2018

When you think of parcel lockers you probably think of lockers found at apartment buildings and condominiums. From lower shipping costs to a better customer experience, parcel lockers can offer big benefits for retailers. Enhancing the Customer Experience. Even Amazon has launched parcel lockers into the residential industry.

Blog 74

Blog Retail Return on Investment Transportation 74

ShepHyken

JUNE 8, 2018

After just one bad customer support experience, trust in a brand is gone forever. 25% of us will switch to the next-best choice and 30% are quick to share experiences that left a bad taste. Choose novel ways to clarify things for product users. Make customer requests an integral part of upgrades and new products.

Blog 76

Blog Social Media 2018 2017 76

ShepHyken

JULY 21, 2017

I believe that as a quick first line of support, live chat is a great alternative. It will help you build a more powerful brand over time. On the other hand, having a great vocabulary will help your agent greet every customer with respect. Previous Customer Support Experience. – Shep Hyken. Writing Skills.

Blog 92

Blog Travel Article Communication 92

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. You can find her on LinkedIn.

Social Media 52

Social Media Blog ROI Brands 52

Steve DiGioia

MAY 1, 2023

It’s the age-old mantra: “ Provide great service and customers will come.” In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. This means that providing great service is no longer a unique selling point.

Loyalty Programs 64

Loyalty Programs Social Media Loyalty Innovation 64

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Improve your online presence by using common search terms potential customers might use to find your products or services. Share engaging, localized content, and interact with followers to build relationships. Work with them to create content like sponsored posts or product reviews.

Seminar 98

Seminar Social Media Advertising Workshop 98

Daniel Group

JULY 1, 2023

In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty. In my recent blog post titled “ Your Brand and Customer Experience: Is CX Part of Your Brand Now? For example, I did this in my recent blog by sharing my negative experiences.

Brands 52

Brands 2023 B2B Touchpoint 52

Kustomer

JUNE 7, 2023

In this blog, we outline how to meet these customer expectations by creating a CX playbook, and we detail why having one is crucial in the world of financial services. CS versus CX Before building a CX playbook, it’s important to define the difference between customer service (CS) and customer experience (CX).

Financial 98

Financial Banking Social Media Customer Satisfaction 98

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. They prefer a relaxed travel experience, focusing more on enjoyment rather than planning. This makes it critical for travel agencies to build a strong presence on social media and influence potential clients to choose them.

Travel 110

Travel Marketing Social Media Hotels 110

Lumoa

SEPTEMBER 30, 2022

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Banking 94

Banking 2023 Customer Experience Financial 94

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Finally, a whopping 90% of brands with online communities “say that suggestions from the community have been used to improve products or services.”

Feedback 98

Feedback Customer Success Customers Metrics 98

ClientSuccess

JANUARY 3, 2023

To truly understand what your customers value and appreciate about your products, services, or offerings – as well as their experience with you – requires engaging directly with them. Learn more about the power of building trust with your clients in this webinar. Builds trust by asking powerful questions.

Net Promoter Score 81

Net Promoter Score Reference Loyalty Customer Confidence 81