Retently

MARCH 29, 2023

So how does the world’s NPS leader achieve such a high level of customer satisfaction? From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. It reduces distribution costs and provides customers with greater convenience.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

Stella Connect

DECEMBER 7, 2021

But what are the best practices that set customer-first companies apart from the rest? For answers, our team at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to uncover key drivers of customer sentiment , behavior, preferences, and loyalty. 1: Response time. #2:

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Stella Connect

DECEMBER 9, 2021

Colin has written seven bestselling books on Customer experience is the co-host of the highly successful Intuitive Customer podcast. The most important thing I have learned in the last fifteen years is customer loyalty is a function of memory. What does this have to do with customer experience ? Everything!

ROI 85

ROI 2022 Customer Service Customer Satisfaction 85

Optimove

OCTOBER 20, 2022

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

Customer Relationships 98

Customer Relationships Consumers Marketing 2007 98

Happy or Not

DECEMBER 21, 2022

At HappyOrNot, we are all about helping businesses unlock insights of customer experience to improve their operations. And, as we’re in the business of collecting customer feedback, of course we also gather feedback from our own customers, too! .

2022 69

2022 2023 Omnichannel Feedback 69

Lithium

DECEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2022 52

2022 Social Media 2023 Roadmap 52

delighted

JANUARY 19, 2023

Setting goals and planning big moves – we’re all for it! This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. Read more about the in-app link builder on the blog.

2022 52

2022 Net Promoter Score 2023 Metrics 52

Integrity Solutions

NOVEMBER 22, 2022

The 2022 Gallup State of the Global Workplace report highlights that employees are more disengaged than ever. Your employees — engaged or disengaged — impact revenue, the member experience, and organizational growth. remote, in office, hybrid), lifestyle and life goals. Are Disengaged Employees Really A Concern?

Banking 79

Banking Culture Engagement Leadership 79

BirdEye

DECEMBER 8, 2022

Know your goals 3. Community blogging 15. Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. Know your goals. Not all businesses use social media to reach the same goals. As of July 2022, TikTok has reached one billion monthly active users.

Social Media 98

Social Media Brands Entertainment Connections 98

Beyond Philosophy

JANUARY 19, 2022

Dobrian Dobrev ( @DobrianDobrev ) is a User Experience Designer, a speaker at UX conferences, and author on UX Design and Information Architecture. Examples of the Immersive Experience. Examples could be Disneyland Theme Parks or London’s War of the World’s VR experiences. It’s about materialization.

Entertainment 88

Entertainment Books Technology Interaction 88

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Education Services Group

JANUARY 4, 2023

It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. For many of us, that means taking stock of our near and far-term goals and choosing New Year’s resolutions to help us hit the ground running in the new year. This is not the case anymore.

2023 52

2023 Customer Success 2022 Leadership 52

Totango

APRIL 5, 2022

Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Customizing your survey with additional response fields. Branding your survey.

NPS 102

NPS 2022 Net Promoter Score Multi-Channel 102

Optimove

JANUARY 12, 2023

“If you ask us, we have no doubt where 2022, and the entire foreseeable future of marketing, is headed” is how we started the blog summarizing last year’s Optimove Connect End of Year Forum. “In 2022, we focused more on keeping players active without them having to spend their own money.

2023 52

2023 2022 Consumers Marketing 52

BirdEye

MARCH 24, 2023

The goal is to create long-term value for the company by increasing its market share, revenue, and profitability. It guides your team with steps and techniques to generate high-value leads that convert to customers. Startups often struggle with customer turnover, so a consistent stream of new business is even more critical.

2023 98

2023 Return on Investment Social Media Sales 98

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Chat continues to be one of the fastest-growing customer service channels.

Contact Center 52

Contact Center White Paper 2021 2022 52

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

Customer Service Training 78

Customer Service Training Contact Center Customer Service 2022 78

inQuba

JULY 3, 2022

Why deep customer insight is at the heart of better experiences & revenue growth. Customer Journey Management is the process of discovering and optimizing your customers’ journeys, to improve customer experience and achieve positive business outcomes. What is Customer Journey Analytics?

Customer Journey 52

Customer Journey Multi-Channel Touchpoint Customer Journey Mapping 52

ChurnZero

APRIL 5, 2022

This is a guest post by Paula Naba , director of Customer Success at Northpass. Did you know that 32% of customers stop doing business with a brand they love after only one bad experience? How about this: customer-centric companies are 60% more profitable than companies that don’t focus on customers.

Customer Success 98

Customer Success Customers 2022 Customer Centricity 98

BirdEye

MAY 19, 2023

You need reliable data and information to make the best business decisions, especially when it comes to your customers. Today’s companies are making great use of customer data science and earning twice as much. Feedback loops are the key to collecting customer data and transforming it into actionable insights. Here’s an example.

Feedback 52

Feedback Net Promoter Score 2004 Social Media 52

Optimove

AUGUST 1, 2023

From the World Cup in 2022, we learned that an average of 80% of all bets were placed via mobile – and when we look at live bets specifically, the average percentage of users placing their bets on mobile rises to a whopping 90%! The first type is triggered when a customer performs an action. Bottom line?

Engagement 96

Engagement Marketing Events Sports 96

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. 83% of customers expect immediate engage when contacting a company.

Customer Service 98

Customer Service ROI Apparel Customer Service Representative 98

SurveySensum

OCTOBER 5, 2023

A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. ” Samantha paused for a moment, reflecting on her experience.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Your CRM system is a powerful tool that can help your business to manage its customer data more effectively.

Social Media 52

Social Media Omnichannel E-support 2021 52

Feedbackly

MARCH 23, 2023

Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned that mission into a reality with our powerful customer experience management platform and pioneering within Emotional Experience.

Feedback 98

Feedback Customer Experience Customer Centricity Customer Journey Mapping 98

Horizon CX

MARCH 10, 2023

Many articles, blogs, consulting hours, and attention have been invested with this in mind. A permanent autonomous CX department creates competition for access to clients with the operating departments – account management, customer service/success, etc. — already charged and accountable for customer deliverables and outcomes.

2007 52

2007 NPS 2023 2022 52

BirdEye

OCTOBER 14, 2022

If your business isn’t posting product(s) on product review websites, you’ll lose out on more customers — and therefore, more revenue. In this blog, we’ll talk about the importance of product review sites, how to pick the best ones for your business, and share some of the top product review sites out there.

Retail 98

Retail Document Consumers Presentation 98

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Seamless experiences 5. Immersive experiences 7.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

Stella Connect

JANUARY 12, 2022

Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement. Why Agent Engagement Matters to Customer Service Teams.

Customer Service Training 69

Customer Service Training Engagement Customer Service Feedback 69

SurveySensum

OCTOBER 12, 2022

Top 10 Jotform competitors & alternatives in 2022. Here’re the reasons why customers are looking for Jotform competitors and alternatives. . Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . Customer Service and Support.

2022 52

2022 Webinar Feedback Blog 52

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%.

2021 52

2021 Download E-support 2022 52

COPC

JUNE 9, 2023

Welcome back to our Balanced Scorecard Blog Series! We’ll uncover the secrets of leveraging two types of balanced scorecards to drive exceptional performance and achieve organizational goals. Global Employee Engagement Research Report 2022 a. Recording sessions can help remove observation bias during reviews.

Management 52

Management Metrics Average Handle Time 2022 52

Gainsight

JUNE 2, 2022

Now, the experience is back! One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention.

2022 52

2022 Chief Customer Officer Innovation Connections 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool?

2022 52

2022 Feedback Multi-Channel NPS 52

Beyond Philosophy

JANUARY 20, 2022

Over the last 20 years, Customer Experience has been a concept embraced by businesses. . However, despite this emphasis on providing excellent experiences, customer satisfaction levels have not improved. As you can see, this was pre-pandemic and a time that I think of as the height of the Customer Experience movement.

Customer Experience 78

Customer Experience Customer Satisfaction Customer Centricity 2010 78

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Despite their varied backgrounds and experiences, Cook, Schutz and Thomas landed on many of the same themes and raised similar points. He also oversees the company’s operations, customer service and wholesale business.

2014 52

2014 Culture Healthcare Apparel 52