One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Let’s face it.

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Blog Customer Retention B2C Workshop 70

ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. So, how is AI changing customer experience?

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Blog E Commerce Customer Service E-support 110

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. First, read and re-read this blog post.

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Presentation 2018 Blog Customer Experience 59

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Be sure to claim and optimize your free Google Business Profile with photos, contact details, and business information.

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Retail Brands E Commerce Demo 110

ShepHyken

DECEMBER 14, 2018

This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. Every employee working with customer data needs to consider their treatment of data very carefully.

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Blog Customer Experience Government Article 103

One Millimeter Mindset

JULY 4, 2019

What is your current customer retention strategy value? I offer these five customer retention strategy value blog posts for your reading pleasure. While retaining customers is an art form, the relentless pace of technology change challenges the norm. So do your customers. Subscribe to my blog.

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Customer Retention Blog Workshop Download 59

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Consider that the same outcome can be true, as a result of the customer stories you capture. Enjoy this blog post?

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Blog 2018 Workshop Customer Retention 68

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017. Fewer phone calls, but more complex conversations.

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Contact Center Blog 2025 Banking 111

One Millimeter Mindset

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. We end up serving our customers, better and better, as well. And creating remarkable customer-focused experiences. Enjoy this blog post? And guess what?

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2018 Blog Workshop Innovation 65

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Let’s break down how you can do just that now.

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Consumers Blog Customer Service Social Media 52

One Millimeter Mindset

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Retaining Customers involves All Hands on Deck. Enjoy this blog post?

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Customer Retention Blog 2018 Workshop 63

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. 64% of businesses have verified their Google Business Profiles.

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2024 Insights Automotive Hospitality 58

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. Increase sales.

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Management Demo Brands Consumers 109

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently.

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B2B Blog B2C Sales 107

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience.

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Social Media Blog ROI Brands 53

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. 64% of businesses have verified their Google Business Profiles.

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2024 Insights Automotive Hospitality 52

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. nurture bonds with customers.

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Blog Social Media Mobile Customer Service Innovation 126

ShepHyken

FEBRUARY 15, 2019

From stock management to sales reports, customer loyalty, and much more, a POS system streamlines your efficiency in ways that pen and paper just can’t. Look for these POS features that can help at the register: Purchase history : Have you received new stock that a returning customer has bought before? It helps them manage stock.

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Blog E-support Retail Sales 88

BirdEye

OCTOBER 19, 2022

It’s a great way to showcase your products and services and helps customers learn more about your company. Fortunately, Google has made building a website easy with a free service that lets businesses create and customize their own Google My Business website. You can then further customize the website with themes, photos, and text.

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Information Hotels Blog Social Media 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Table of contents What is a social media profile?

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Social Media Entertainment Multi-Channel 2023 52

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Publish a blog or newsletter 5. Claim your Google Business Profile 6. Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Table of contents 1. Create a website 2.

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Seminar Social Media Advertising Workshop 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Ensure your interior design business is claimed and verified on Google Business Profile. How can interior designing businesses implement this SEO strategy?

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Marketing Social Media Advertising Workshop 110

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Agent Profile How do you profile your agents and assess skills? Provide examples of standard and custom reporting.

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Customer Care Contact Center Culture Measurement 177

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. These are great strategies to help take care of your internal customers. Just like the Voice of the Customer, you can and should also measure the Voice of the Employee.

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Blog Culture Measurement Article 83

ShepHyken

JULY 29, 2016

This week on our Friends on Friday guest blog post my colleague, Ross Clurman, writes about how important it is to personalize the customer service experience. Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. Maintain an up-to-date customer database.

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Blog Customer Service 2005 Social Media 89

ShepHyken

NOVEMBER 2, 2017

One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Does it seem like your competitors have an advantage over you when it comes to attracting new customers? Or that too many customers are dissatisfied with your service? Overuse predefined replies (canned responses). Social Media.

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Blog Customer Service Social Media Advertising 76

BirdEye

MAY 4, 2023

Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers. In this blog, you’ll learn how Houzz works, the best ways to generate more reviews, and the benefits that come with more reviews. Customers feel appreciated when you respond to their feedback.

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Social Media 2009 Magazine Feedback 96

ShepHyken

JANUARY 5, 2018

This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. Let’s face it, customer service is the lifeline of any company. According to Forbes , Businesses are losing $62 billion per year through poor customer service.

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Blog Customer Service Poor Customer Service Multi-Channel 80

BirdEye

JUNE 13, 2023

A Google Business listing offers an easy way for prospects and existing customers to find your business and leave reviews. Studies reveal 86% of customers turn to Google Maps to locate a local business. In this blog post, we’ll cover how to delete a Google Business account with step-by-step instructions.

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Management Sales Information Customer Experience Management 97

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Establish a more substantial presence online and in local communities so customers can seek you when they need your services.

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Marketing Social Media Advertising User Experience 63

BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

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Travel Marketing Social Media Hotels 109

ShepHyken

MAY 4, 2018

This week we feature an article by Meyer Baron who writes about the essential stages of a winning customer experience. Smart companies promise a positive customer service experience, and they deliver. – Shep Hyken. Customer experience” means different things to different people. Improved customer service training.

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Blog Customer Experience Advertising Sales 79

ShepHyken

APRIL 13, 2018

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken. Before Soliciting Feedback.

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Contact Center Feedback Blog Customer Journey Mapping 82

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative.

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Insurance 2023 Financial Feedback 110

Blueshift

AUGUST 16, 2023

With a real-time CDP , marketers can collect, unify, and organize their customer data from any source for rich customer profiles and easily accessible segments. In this blog, we’ll explore what audience syndication is, how you can leverage it to optimize your paid media marketing, and the top four benefits for marketers.

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ROI Advertising Marketing Blog 96

ShepHyken

DECEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, writes about one of the most important parts of the customer relationship, authenticity. Being authentic is required by all of us in order to deliver an Amazing customer experience. You have a program in place to track Voice of the Customer data.

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Blog Customer Service Measurement Customer Satisfaction 79

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

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Social Media Feedback Advertising Customers 97