Lumoa

APRIL 1, 2020

How can you give your users what they need if you haven’t asked them about it? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. You don’t know what you don’t know, as they say.

Customer Insights 83

Customer Insights Insights Customer Journey Mapping Net Promoter Score 83

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. Long and short?

2022 52

2022 Retail Sports Events 52

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. Brands no longer need to be held hostage by legacy rules engines.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Lumoa

JANUARY 19, 2023

We’ll walk you through the key steps to building a successful customer experience department in this guide. These preliminary steps will help you create a customer experience department that meets your customers’ needs and achieves your business goals. In This Article: Preliminary Steps 1.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

ProProfs Chat

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. Did you know? Why Should You Measure Customer Satisfaction?

Customer Satisfaction 97

Customer Satisfaction Measurement Net Promoter Score Social Media 97

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. Can you give us a brief overview of Customer Success at HubSpot, and of your responsibilities? And I did that for about 5 years in Washington, D.C.

Customer Success 0

Customer Success 2009 Customers 2004 0

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. What triggers most of us is this question: How do you choose the best tool among the plethora of options available in the online market? Analytical tools tell you what’s going on. What is a Data Analytics Tool?

Insights 52

Insights Information 2023 Connections 52

SurveySensum

FEBRUARY 24, 2022

But you have to put effort into understanding the emerging customer insights and make the required improvements possible. . A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . Introduction. What is a customer feedback tool?

2022 52

2022 Feedback Multi-Channel NPS 52

SurveySparrow

JUNE 7, 2021

Given a choice, in which environment would you like to work? A workplace where diversity and inclusion are at the center of everything. You resonate to have diversity and inclusion at the workplace; we get that. So, you need to conduct focused surveys on this for all of them using the right tools. Ready for it?

2021 52

2021 Culture 2018 Feedback 52

BirdEye

MARCH 4, 2024

Have you ever heard of the “Rule of Seven?” Today’s marketers understand this well. Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. How drip marketing works So, how does drip marketing work?

Marketing 110

Marketing Multi-Channel Events Demo 110

ProProfs Chat

JUNE 5, 2020

That said, we all know that customers love asking questions, especially when they are about to make a purchase. You certainly can, but not as directly as the customers do. In business marketing, online questionnaires play an important role. It helps in bringing about significant improvements in the business processes.

Social Media 64

Social Media Feedback Information Measurement 64

Survicate

FEBRUARY 20, 2019

Let’s be honest – being a marketer in the digital era can be equally exciting, as, well… nerve-wracking. It brings to mind the Paul McCartney classic – you either “win or lose” or “sink or swim”. Have you ever read about the A.C.A.F. Customer feedback types. And I’m thinking “level: Jedi master” here.

Feedback 81

Feedback Management E Commerce Communication 81

Gainsight

MAY 8, 2019

In the era of the subscription economy, there are tons of choices in every category and they all claim to be the best—so how do you decide? The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. But you know what’s worse than spending time on demo calls?

2019 49

2019 Demo NPS Multi-Channel 49

Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. How do you take action on customer experience? How do you take action on customer experience? Listen to your customers.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Amity

OCTOBER 12, 2017

I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best strategies that the Customer Success community has implemented. You really need to approach Customer Success with the mindset that your work is never done.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

Grade.us

FEBRUARY 26, 2019

What if you could make it better? What if you had a way to improve the effectiveness of your online reviews? Would you use it? Most organizations don't know how to make their hard-earned reviews work even harder for them. Reviews + marketing. Review + marketing uses satisficing to boost review responsiveness.

Marketing 37

Marketing 2006 Sales Advertising 37

BirdEye

NOVEMBER 30, 2023

You can lean on understanding the law and legal precedents to guide you in the courtroom. But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered.

Marketing 110

Marketing Social Media Workshop Events 110

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. To help you step up your strategy, we have compiled a list of the top car dealership advertising ideas. How do you build a car dealership advertising strategy? The car dealership industry is a fast-paced game.

Advertising 63

Advertising 2024 Automotive Social Media 63

Amity

OCTOBER 12, 2017

I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best strategies that the Customer Success community has implemented. You really need to approach Customer Success with the mindset that your work is never done.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

GetFeedback

NOVEMBER 18, 2019

Author and businessman Harvey Mackay once said: “You learn when you listen. You earn when you listen–not just money, but respect.”. As Harvey says, you learn when you listen. The respect part of Harvey’s quote comes from doing something with what you learn. Who else needs this information?

Feedback 199

Feedback Insights Customer Satisfaction B2C 199

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Everything You Need to Know About Customer Advisory Boards.

Blog 80

Blog White Paper Customer Service Webinar 80

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. Can you tell us about your responsibilities at Uberflip?

Customer Success 0

Customer Success Customers Definition Metrics 0

SurveySparrow

MAY 20, 2021

As you probably already know, the way you go about conducting surveys can drastically alter the response rates and results you get with it. Did you know that only 2% of consumers bother to complete a questionnaire? Now, can you imagine how a lousy survey might perform? You guessed it.

2021 52

2021 B2C B2B Social Media 52

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. Are you ready to uncover the secrets your competitors wish you didn’t know?

Social Media 71

Social Media Events Connections Engagement 71

Gainsight

FEBRUARY 2, 2024

If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. The customer success landscape has changed.

Seminar 52

Seminar Webinar Document Consulting 52

2020 Research

NOVEMBER 22, 2022

Marketers must find creative ways to understand their customers in order to remain competitive. First-party data collected through market research provides deeper, more reliable insights. Market research becomes part of the brand experience and can build loyalty and trust. A sea of change in market research.

Webinar 52

Webinar B2B Marketing Consulting 52

Thematic

JUNE 13, 2023

But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. But how do you know where to invest your time, effort, and money? VoC tools allow you to gather customer feedback.

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

NetBase

OCTOBER 4, 2019

But first, we have a quick refresher on everything you need to look for in a social analytics tool, along with a super important section detailing how the right social media management capabilities can make or break a brand’s efforts. Already know what you need to look for and why? We have an updated list!

Social Media 76

Social Media 2020 Demo ROI 76

SurveySparrow

MARCH 21, 2023

The relationship between customers and businesses is greatly influenced by the kind of experience you offer them. B2B customers don’t just want you to meet their expectations; they want you to exceed them – every single time. You can only “sweeten the deal” for your customers by offering a superior B2B experience.

B2B 52

B2B Customer Experience B2C Social Media 52

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Amity

MARCH 24, 2016

How did you get started in Customer Success and what was your path into your current role? You started in New Zealand, how did you end up in Toronto? We needed to put management in place, so I was asked to come to Toronto and take this on. Can you tell us a little bit about your responsibilities at Vend?

Customer Success 91

Customer Success Retail Chief Customer Officer E Commerce 91

SurveySparrow

OCTOBER 13, 2020

If you want to make sure that the surveys you send to your customers are prepared by minds that know everything about drafting surveys, you need to choose the right tool. Knowing the issues that they have with your product or service and taking action on it can be a gamechanger for your business.

Touchpoint 52

Touchpoint NPS Net Promoter Score Feedback 52

Beyond Philosophy

JUNE 11, 2021

I noticed in the process that not only did the platform tell me about all the features and benefits I would lose access to by downgrading, but they put it in red typeface AND had me check off a box for each item I was losing. Framing, as you might recall, is how you present a choice to people.

Insurance 122

Insurance Marketing Reference Communication 122

NetBase

JANUARY 7, 2019

Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. Already know what matters? A Quick Refresher on Why You Need Social Analytics Tools. They know they have choices, and they know they’re in charge. It’s no longer just about marketing.

Social Media 77

Social Media 2019 Demo ROI 77

NetBase

JULY 24, 2019

Which tool is best for you? Our newly updated list below shares key intel, but first, we want to offer some competitive analysis best practices to help you derive maximum impact from the process. Yes, like all brand endeavors, you need defined goals and a plan before you spring into action.

Social Media 78

Social Media Metrics Brands Events 78

Retently

DECEMBER 4, 2019

Detractors are kind of a “taboo” topic in the business world – nobody really likes talking or thinking about upset customers. That shows why you can’t ignore Detractors, but there’s more. But how do you actually do that? Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale.

Net Promoter Score 116

Net Promoter Score NPS Social Media Feedback 116

ReviewTrackers

FEBRUARY 14, 2019

“Consumers increasingly challenge the notion that doctor knows best about everything,” wrote NPR’s Charles Ornstein. The Rise of Patient Feedback. Consumers today go online to “do their homework” when shopping for — well, literally anything. Online Patient Feedback: The Facts and Numbers.

Feedback 62

Feedback Healthcare Social Media Hospitality 62