GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. You want to put this feedback to good use, but you’re not sure where to begin. We’ve now developed a system that allows us to put this powerful customer insight to work.

Feedback 186

Feedback Effort Score Insights Information 186

GetFeedback

FEBRUARY 14, 2019

Customers want solutions, and they want them fast. It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. Stick with it.

Metrics 186

Metrics Measurement Effort Score Connections 186

GetFeedback

NOVEMBER 30, 2018

Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also expects to receive speedy support from a real person, which means the days of putting customers on hold are over. Best practices for live chat customer service.

Customer Service 236

Customer Service Customers Presentation 2018 236

Comm100

SEPTEMBER 26, 2023

In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization.

Omnichannel 72

Omnichannel Customer Service Customers Touchpoint 72

Customer Bliss

AUGUST 18, 2020

This is a guest post from Niraj Ranjan, CEO & CO-founder of Hiver – a Gmail-centric customer service solution. With over 1500 customers across 30 countries. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . By Niraj Ranjan.

Customer Service 252

Customer Service Blog Customers Interaction 252

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience.

Customer Service 98

Customer Service ROI Apparel Customer Service Representative 98

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 76

Customer Service Multi-Channel Omnichannel Social Media 76

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. Why is customer satisfaction important?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Comm100

MARCH 21, 2023

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder.

Blog 103

Blog Customer Satisfaction Sales Article 103

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be…. Use fewer, better words.

Blog 106

Blog Effort Score Interaction Article 106

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. I believe that chat is an excellent self help tool. Always remember that the customer just want to be taken care of, regardless of how you go about it. – Shep Hyken.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. Staffing has become increasingly difficult in customer service. Reducing repetitive work.

Customer Service 84

Customer Service Customers Technology 2019 84

Comm100

NOVEMBER 23, 2021

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although this level of uncertainty is worrisome, the first step towards improving customer experience (CX) is far simpler than many realize. Response speed.

Customer Experience 90

Customer Experience Multi-Channel Omnichannel Social Media 90

Team Support

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation?

Customer Service 59

Customer Service Exceptional Customer Service B2B Demo 59

Comm100

MARCH 14, 2022

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. In the US, the top-performing private sector boasts an 8.3

Government 85

Government 2022 2021 Document 85

BirdEye

FEBRUARY 13, 2024

By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

ProProfs Chat

AUGUST 14, 2020

Imagine being in your customers’ shoes. That my friend is a tale of bad customer experience. As a business owner, understand that customers don’t just wish to buy a product and leave. As a business owner, understand that customers don’t just wish to buy a product and leave. This prompts you to start looking for support.

Customer Journey 116

Customer Journey Webinar Customers Brands 116

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With a bot in place, customer service teams can reduce repetitive, low-value work that consumes agent time. Read more: HSS Hire Switches to Comm100 Live Chat to Achieve 30% Chat to Conversion.

Customer Service 86

Customer Service ROI Customers Consumers 86

Kustomer

SEPTEMBER 4, 2023

If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy.

Customer Service 98

Customer Service Contact Center Feedback Call Center 98

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. But it also allows agents to handle several customer queries at once.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 84

Engagement Social Media Communication 2020 84

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve.

Blog 92

Blog Travel Article Communication 92

Kustomer

JUNE 13, 2022

Instantaneous, chat-based channels are poised to grow in popularity. Kustomer research discovered that CX professionals believe live chat (79%), social media (72%) and SMS (56%) will become more popular in the next three years while legacy channels like voice will stay the same. What Is Chat Etiquette?

Customer Service 98

Customer Service Social Media Customers Interaction 98

ShepHyken

JUNE 23, 2017

I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. Live Chat Software. Live chat is a one-to-one online communication channel. Shep Hyken. E-commerce sites have taken retail online and with such its audience.

E Commerce 77

E Commerce Blog Engagement Banking 77

BirdEye

JULY 7, 2023

Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. Table of contents What is a chatbot for customer service?

Customer Service 96

Customer Service Social Media Banking 2008 96

Bold360

SEPTEMBER 15, 2020

Today’s customer expects quick responses across all channels, especially during an uncertain time of global pandemic and economic recession. Many customers justifiably don’t want to spend their valuable time waiting on the phone or writing an email that might not get a response for days. Live Chat, Defined.

Virtual Agent 90

Virtual Agent Net Promoter Score Competitive Advantage Omnichannel 90

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience.

Blog 126

Blog Social Media Mobile Customer Service Innovation 126

Comm100

MARCH 9, 2022

As consumers move further online and competition becomes fiercer, improving credit union member engagement should be at the top of every priority list – and it all starts with the credit union member experience. . In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience.

Omnichannel 74

Omnichannel E-support Financial Social Media 74

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Custom routing .

Government 80

Government 2002 Omnichannel Download 80

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. Contact centers have to adapt and continuously evolve in order to meet customer expectations. Today’s consumers demand service 24/7, 365 days a week.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

ProProfs Chat

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 98

Management Sales Document Brands 98

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business?

2021 98

2021 Social Media 2020 Loyalty 98

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Events 82

Events Healthcare 2022 Insights 82

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Query volumes spiked as customers (and companies) faced unprecedented problems, placing huge stress on customer service agents.

2022 85

2022 Customer Service Omnichannel 2021 85