ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. Your customers will sing praises if you provide a great product or service, but can also be vocal when they feel like their needs are being met.

Feedback 96

Feedback Blog Customer Experience Contact Center 96

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Blogs for Product Managers. A persuasive leader.

Books 80

Books Blog Management Leadership 80

Experience Investigators by 360Connext

FEBRUARY 12, 2015

We use SaaS products for everything from payroll management to paying our taxes to publishing our newsletters to writing our books. Off the top of my head, here are just a few SaaS products I use on a regular basis. They may never actually use the product after signing up! SaaS is a great business model.

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

Bill Quiseng

MARCH 1, 2021

Having had a long career in hospitality, I especially learned from Dr. Michelli’s The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton. You can find out more about Dr. Michelli and his new book at the end of his post. . What is the purpose of my business?

Books 148

Books Leadership Hospitality Consulting 148

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony.

Social Media 53

Social Media Blog ROI Brands 53

Gainsight

OCTOBER 17, 2023

Drive product engagement through the roof. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Increase Net Revenue Retention (NRR).

Leadership 52

Leadership Social Media Article Engagement 52

ShepHyken

JANUARY 19, 2018

This week we feature an article by Gaven Rolfe who writes about parcel lockers and how they can offer benefits for retailers. Even Amazon has launched parcel lockers into the residential industry. I really like anything that can offer convenience for our customers. – Shep Hyken. Parcel Lockers: A Retailer’s Secret Weapon.

Blog 74

Blog Retail Return on Investment Transportation 74

Chadwick Martin Bailey

DECEMBER 30, 2015

We run this blog a little differently than other corporate blogs. Instead of relying on a few resident bloggers, each of our employees writes at least one post a year. In the post that started it all, Dr. Research design and techniques are two of our favorite blog topics. Read it here. Bonus: Superman makes a cameo.

Blog 52

Blog 2015 2016 Consumers 52

ChurnZero

FEBRUARY 15, 2024

How I got my team to create high-quality content for our customer community. If you’re new to the team, step out of your comfort zone and try to build relationships quickly. Asking someone to “just post” can be overwhelming and leaves them unsure of how to start. Then, something clicked.

Webinar 52

Webinar Engagement Interaction Customers 52

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. Community blogging 15. If your products and services are geared toward an older audience, Instagram won’t be worth your time. Know your audience 2. Know your goals 3. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. So, my friend Claire is a fitness freak. Her frustration turned into joy once again! What is a Customer Journey?

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 109

Sales Social Media Customers Multi-Channel 109

BirdEye

MARCH 24, 2023

In today’s fast-paced, ever-changing business landscape, staying ahead of the game requires more than just a good idea and a solid product. It involves identifying new markets, developing relationships with potential clients and partners, and creating and implementing plans to increase revenue and profitability.

2023 98

2023 Return on Investment Social Media Sales 98

SurveySparrow

MARCH 19, 2024

How can you do that? By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. And that’s what we’ll be discussing in this blog. What in-app feedback is, it’s importance, how to collect feedback, and more. In-app feedback.

Feedback 52

Feedback User Experience NPS Touchpoint 52

Beyond Philosophy

NOVEMBER 11, 2014

We know that those habits can shape the fortunes of brands and products. Yet benefiting from a habit is one thing; knowing how to create or change it is something else entirely. After all, to get people to buy their new products they need to understand people’s routines (habits) and how they can change those.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

BirdEye

NOVEMBER 7, 2023

This blog guides you through the steps needed to close more deals for your car business. Table of contents 31 brilliant car sales email template examples you can use How to write a convincing email to promote your car business? Car sales emails are a crucial part of that effective communication strategy.

Sales 113

Sales Automotive Advertising Demo 113

BirdEye

APRIL 19, 2023

It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? Eventually, you’re going to want to see how you can scale. Does this sound familiar? You’ve worked for years for a big company, but it’s just not the career you want. We’re here to help.

2023 97

2023 Social Media Consulting Events 97

BirdEye

SEPTEMBER 11, 2023

Imagine you launch a new product, and a negative review gains traction within hours. In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. You’re living in a world where clicks and comments shape opinions.

Management 57

Management Brand Values Demo Social Media 57

ShepHyken

AUGUST 14, 2020

He writes about the importance of ensuring a positive customer experience, especially during a world crisis. It created a new path, a whole modern philosophy of customer experience. Thus, every brand needs to adjust its products and services to become a part of the customer’s life. #2. Creating better content.

Customer Experience 129

Customer Experience Social Media Insurance Entertainment 129

BirdEye

JULY 11, 2023

This blog post covers the basics of Instagram captions with examples to get you started on your Instagram marketing journey. How to write captivating Instagram captions for your business Measuring your success on Instagram FAQs about Instagram captions Download our free 2023 social media toolkit What is an Instagram caption?

Social Media 40

Social Media 2023 E Commerce Download 40

Win the Customer

AUGUST 25, 2016

In addition, 92 percent of marketers aren’t sure which social media tactics work best, and 88 percent don’t know how to measure their return on their social media investment. Social media has become a major tool for marketers. But even though most small businesses use social media, it doesn’t mean they’re using it effectively.

Social Media 94

Social Media Customer Engagement Engagement E Commerce 94

ChurnZero

JULY 9, 2020

The best relationships are the ones you learn and grow from – that continuously teach us something new. They have loyal followings and student-customers who proudly display their certifications on LinkedIn to not only show off their product proficiency, but also their brand affiliation. . Upskill to Up Your Retention Game .

Marketing 64

Marketing Webinar Reference Events 64

Beyond Philosophy

DECEMBER 23, 2014

How can marketers avoid creating a disappointed Customer? I read the BusinessInsider.com blog about “ The 16 Most Disappointing Places to Visit on Earth ,” which included places like Casablanca, Jamaica, and the Pyramids in Cairo. They want their product or service to look attractive but it must also be reality.

CEM 98

CEM Books Social Media Customer Centricity 98

ProProfs Chat

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. Leaders lead their teams to a new path everyday. But this leaves no new scope for them to learn something new, does it? To help leaders master soft skills, she reflects on how leaders can: Work towards managing their workload.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

Gainsight

APRIL 8, 2020

This blog post is written by guest author, Steve Johnson, CEO and founder of Under10 Consulting and former VP and Founding Instructor at Pragmatic Institute. Steve is an author, speaker, and product coach, as well as co-creator of the popular product management and marketing frameworks from Pragmatic Institute and QuartzOpen.

Travel 52

Travel Roadmap Document Sales 52

SurveySparrow

APRIL 28, 2022

Yes, Coca-Cola’s highly ambitious product, C2, which was half regular and half diet coke, tanked badly as they didn’t ask the right questions to the right audience during market research. Coca-Cola lost upwards of $50 million on C2, and we don’t want something similar happening to one of your products. Questions For New Product.

2022 52

2022 Marketing Customer Service Representative Advertising 52

ProProfs Chat

MAY 18, 2021

“How many questions should I include in my survey?”. Through this blog, let’s explore the tips and tricks to tackle the confusion of every survey creator “How many questions should be asked in a survey?”. How long should a survey be? How likely will you recommend our brand to your friends and family?”.

Net Promoter Score 52

Net Promoter Score NPS Effort Score Feedback 52

Amity

NOVEMBER 28, 2018

How did you get started in Customer Success, and how has your path led you to your current role? I started my career at SAP as product support, and then went on to be a consultant. Since I was in the post-sale world my whole life, I realized that it’s hard for clients to get value out of the product.

Customer Success 106

Customer Success Books Competitive Advantage Customers 106

Michelli Experience

OCTOBER 30, 2015

To me, the sentence stated the obvious when it came to the importance of “product knowledge.” ” Fast forward an hour as I was in a new restaurant asking my server a question about an item on the menu. .” 3) Assure that your people know how to handle breakdowns graciously.

Retail 63

Retail Blog Information Consulting 63

ChurnZero

APRIL 14, 2020

This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the relationship you have with your customer is. . All business models rely on one thing: the people who like your product or service, buy it, and keep your company afloat. What is customer feedback?

Feedback 81

Feedback Net Promoter Score E Commerce Loyalty Programs 81

SurveySparrow

MARCH 26, 2021

When you are about to launch a product, a lot of things can come crashing down if you do not properly plan for all exigencies. Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. In other words, it is the way in which a company brings a product to the market.

Marketing 52

Marketing White Paper Advertising Airlines 52

Pink Guava

MARCH 25, 2019

Are you a Product Startup that is keen to sell! Innovation accompanied with evolving technologies has led to so many product startups worldwide along with India. Product startups particularly try to solve a major customer pain point, and What do you think is the biggest challenge in this space? OR Is it the product development?

Customer Experience Management 40

Customer Experience Management B2C Financial Social Media 40

ChurnZero

MARCH 4, 2022

How to conduct a force field analysis. If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” In this article, we cover: What is a force field analysis? In this article, we cover: What is a force field analysis? When should you use a force field analysis?

Customer Success 95

Customer Success Presentation Article Customers 95

PeopleMetrics

FEBRUARY 26, 2018

Let’s move on to how many new customers you acquired” is likely the next agenda item. Your customers who bought your product and solution did so for a reason – because they believed it would add business value to their organization. How likely are you to recommend my product or service?”. We love these guys!".

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

Comm100

OCTOBER 8, 2016

A focus on Relationship Marketing will allow you to inform your visitors about your products, services, and offerings, and bring them closer to consistent engagement. Enhance your blog. A good blog communicates to customers that you care about solving the problems in their industry. Increase your social media presence.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

Beyond Philosophy

OCTOBER 25, 2019

New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D., Dr. Michelli says he writes about brands that take care of their people and customers in a way that differentiates them in the marketplace. I find Airbnb fascinating because it is an organization that is disrupting the hospitality industry.

Hotels 104

Hotels Travel Hospitality 2019 104

Michel Falcon Experience

OCTOBER 23, 2014

Back when I was hustling to become a customer experience consultant and keynote speaker, I spent 1000′s of hours researching how companies become leaders in customer experience. I examined companies like Starbucks and Zappos in awe of how they grew to become a world-renowned, customer focused organization.

2015 154

2015 Competitive Advantage Employee Experience Customer Retention 154