InMoment XI

SEPTEMBER 27, 2023

NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. In this blog, we will delve specifically into the UK insurance industry. What’s the Score for Insurance Brands?

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. I’m not a fan of jumping on the trending topics just to jump on them.

Blog 207

Blog Social Media Leadership Events 207

Call Experts

FEBRUARY 18, 2021

Check out this blog. . If you already work with a call center partner or operate a contact center, staying up to date with the latest call center technology, industry trends, and customer experience best practices is imperative. You can follow our blog or some of the blogs listed below! How do you do that, you ask?

Contact Center 52

Contact Center Blog Call Center E-support 52

ShepHyken

OCTOBER 4, 2019

He possesses hands-on experience in writing for the customer service industry. Dwayne is insightful when it comes to industrial challenges, emerging customer service trends, and how businesses overcome related challenges. Dwayne likes drawing connections between different industries and entities while designing his blogs.

Blog 120

Blog Brands Engagement ROI 120

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

2022 52

2022 Blog Customer Service Contact Center 52

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry.

Customer Retention 52

Customer Retention Blog Events Advertising 52

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

2022 52

2022 Blog Customer Success Definition 52

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. If you’re looking for more great reads and industry news, be sure to also follow me on Twitter @JeanneBliss. via @matthewxdixon Click To Tweet.

2017 141

2017 Blog Customer Experience Chief Customer Officer 141

Fox Metrics

AUGUST 14, 2020

However, maximizing your investment in analytics requires being up to date with industry trends and acquiring new tools to grow your market share. You need to keep track of what experts and industry leaders of thought have to say about the data analysis process, trends, and tools. FoxMetrics Blog 5. MeasuringU 7.

Blog 93

Blog Social Media Retail Insights 93

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Birdeye’s vast network, encompassing over 150,000 businesses and a treasure trove of millions of reviews, offers a rich data set to discern these trends.

2024 109

2024 Automotive 2023 Healthcare 109

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Share this page on: Tweet. Avoid these 5 CX Leadership Traps!

2019 65

2019 Blog 2020 Leadership 65

Comm100

JUNE 15, 2022

For your CX program to be successful, the goals and KPIs need to be adapted constantly to keep up with changing trends, new processes, and the evolution of consumer habits. The post Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program appeared first on Comm100.

Blog 89

Blog Brands Customer Experience Net Promoter Score 89

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . Well, click here to hop on the blog and keep reading!

Contact Center 52

Contact Center 2021 Blog Call Center 52

GetFeedback

MAY 8, 2019

Given its significance, we conducted a global study to identify the latest customer service trends and best practices. Specifically, we looked at key industry trends for curating and optimizing customer feedback. The 5 customer service trends and best practices that caught our attention . This article recaps our findings.

Customer Service 268

Customer Service Metrics Healthcare Government 268

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Click here to download the current industry benchmarks. Customer Satisfaction Score is 76.5%.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

ShepHyken

FEBRUARY 16, 2018

Contextualizing your brand’s place amongst competitors in the industry you encompass is vital to creating a leading Customer Experience. Brands in any industry can benefit from a competitive benchmarking program because the information collected can have a direct impact on the Customer Experience platform you produce.

Blog 86

Blog Measurement Customer Centricity Article 86

Comm100

SEPTEMBER 19, 2022

This is beneficial if you happen to be in an industry with a high shopping cart abandonment rate. To keep up with the latest trends and ensure your chatbot remains effective and relevant, it’s important to update it regularly. The post Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed appeared first on Comm100.

Blog 63

Blog Social Media Customer Satisfaction Customer Relationship Management 63

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 109

Marketing Social Media Advertising Workshop 109

ShepHyken

SEPTEMBER 28, 2018

In highly competitive industries, companies large and small have a pressing need to stand out among their peers. Technology in HR has many implications for businesses across all industries, but the ability to improve engagement is proving invaluable for many organizations.

Blog 106

Blog Engagement Technology Feedback 106

Eptica

OCTOBER 2, 2020

Author: Pauline Ashenden - Demand Generation Manager While customer service and contact centres have been dramatically impacted by the pandemic, longer-term trends are also reshaping the industry based on changes in customer demand and how companies operate. Share this page on: Tweet.

Customer Experience 127

Customer Experience 2020 Call Recording Blog 127

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Totango

MAY 17, 2024

If the customer starts exhibiting signs of risk, such as early indicators in sentiment response and trends, a finely tuned AI engine can detect these issues, call out the risk, explain why it’s a concern, and provide guidance on mitigation strategies based on historical actions.

Innovation 71

Innovation Call Recording Government Customer Success 71

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Armed with this information, she writes about latest industry technologies and how it benefits organizations from small scale to global enterprises. Shep Hyken.

Government 88

Government Technology Blog 2017 88

Feedbackly

MAY 15, 2024

Feedbackly helped to conduct the Future CX Outlook Research across various industries and company sizes globally. At this webinar, you will learn : Everything about CX budgets: How large they are, how they are allocated, and the current trends. It’s time to reveal the insights.

Webinar 52

Webinar 2024 Leadership Feedback 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. It’s a great space to exchange ideas with peers and industry experts.

Books 80

Books Blog Management Leadership 80

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. can harness the power of social media and can keep a track on the market trends and ongoing customer discussions. – Shep Hyken .

Blog 126

Blog Social Media Mobile Customer Service Innovation 126

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. Write An Appealing Brand Story Having a compelling brand story has been shown to be effective in attracting people, winning their trust, and establishing authority in the industry. Well, it’s easy.

Brands 52

Brands Social Media Leadership Blog 52

ShepHyken

JANUARY 5, 2018

There are many reasons businesses have poor customer service, and they can vary by industry, but in my opinion, there are four common themes that cause bad customer service. This trend seems to cross over to consumer-to-business communication as 89% of consumers want to use messaging to communicate with businesses.

Blog 80

Blog Customer Service Poor Customer Service Multi-Channel 80

ShepHyken

NOVEMBER 17, 2017

Companies that analyze trends within reviews can understand what customers like and what they don’t like about the operations at business locations. Read Shep’s latest Forbes Article: Dreamforce Showcases The Fourth Industrial Revolution. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

ShepHyken

JULY 12, 2019

Across industries, the collection, analysis, and refinement of data is the battleground businesses are competing in to differentiate themselves to customers. With the right insights, especially historical patterns and trends, you can take a smarter approach to maintaining key equipment long term (such as heating and refrigeration units).

Blog 107

Blog Customer Experience Roadmap Technology 107

ShepHyken

OCTOBER 27, 2017

While customer service strategies are constantly in flux with evolving trends and technological innovations, one foundational aspect remains at the core of every successful plan: Empathy. The post Guest Blog: Empathy – What Your Customer Service Strategy Is Missing appeared first on Shep Hyken.

Customer Service Strategies 83

Customer Service Strategies Blog Customer Service Hotels 83

ShepHyken

JUNE 1, 2018

According to the Global Consumer Trends, 90% consumers expressed how a live chat button gives them the boost, a confidence to approach an online platform and know the product better. He enjoys writing about emerging customer support products, trends in customer support industry and the financial impacts of using such tools.

Blog 102

Blog Customer Satisfaction Sales Article 102

ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

Wootric

DECEMBER 21, 2018

Here at Wootric we pride ourselves on providing information about trends and best practices that can help our CX champions shine. Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal. Well, four more seasons have come and gone! These are the articles that resonated the most with our readers in 2018.

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

Calabrio

JUNE 30, 2016

But with the help of analytics, data can be broken down and analyzed in ways that highlight relevant trends and outliers. In fact, analytics was voted as the top trend to change the contact center in Dimension Data’s 2016 Global Contact Centre Benchmarking Report. Left to sit in a database, the data is not very useful.

Contact Center 40

Contact Center 2016 Loyalty Connections 40

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As for the relevance of chatbots, the World Economic Forum terms the beginning of AI automation as the Fourth Industrial Revolution. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. ROI Calculator.

Social Media 53

Social Media Blog ROI Brands 53

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. You can learn more about environment savings techniques by visiting Northern California Compactors, Inc blog. Shep Hyken.

Blog 85

Blog Loyalty 2011 2013 85