GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

GetFeedback

JANUARY 24, 2019

Live chat customer support. Have you implemented live chat support ? According to Harris Research , more than half of all customers prefer chatting via live chat than calling a customer support line. As a result of this preference, live chat is expected to grow as much as 87% in the next 12-18 months.

Customer Experience 210

Customer Experience Net Promoter Score Effort Score Communication 210

GetFeedback

FEBRUARY 14, 2019

It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. At GetFeedback, we use four metrics to measure the performance of our live chat support.

Metrics 186

Metrics Measurement Effort Score Connections 186

BlueOcean

DECEMBER 15, 2022

He has been a successful player support consultant for years thanks to his deep expertise in customer experience, video game development, live operations support, and much more. Listen to Amy’s chat with Tony Won on Apple Podcasts , Google Podcasts , or Spotify !

Books 156

Books Consulting Blog Customer Experience 156

ShepHyken

NOVEMBER 23, 2018

chat is faster than email), training (a knowledgeable employee can respond without research or escalation), and empowerment (an empowered employee can bend the rules to quickly resolve corner case issues). For more tips on how to make your service more humane and less robotic, check out our post on the uncanny valley of customer service.

Blog 106

Blog Effort Score Interaction Article 106

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. I believe that chat is an excellent self help tool. A live chat tool can help businesses significantly improve lead capture efforts, customer onboarding, and long-term support.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Feedback 186

Feedback Effort Score Insights Information 186

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Customer Service 97

Customer Service ROI Apparel Customer Service Representative 97

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Long lived conversations. The nature of emails and chats is that they generally start off anew. Shep Hyken.

Blog 126

Blog Customer Service Social Media Sports 126

GetFeedback

AUGUST 15, 2018

Moreover, nearly 75% of customers admit they’re satisfied with their live chat experiences, compared to: 61% customer satisfaction rate for email engagement. So, what makes live chat so effective? Live chat skips the web form and lets customers talk to a human in real time. 5 tips on acing live chat.

Customer Satisfaction 150

Customer Satisfaction Effort Score Reference 2016 150

GetFeedback

JANUARY 14, 2019

Many customer support teams are introducing live chat as a new channel for customer support. Get the 10 step guide for Live Chat Support. Live chat support can be tricky. But don’t worry, we’ve got your back—follow these 10 tips to always deliver an amazing customer service experience.

Customer Service 207

Customer Service Customers Reference Article 207

Kustomer

JUNE 13, 2022

Instantaneous, chat-based channels are poised to grow in popularity. Kustomer research discovered that CX professionals believe live chat (79%), social media (72%) and SMS (56%) will become more popular in the next three years while legacy channels like voice will stay the same. What Is Chat Etiquette?

Customer Service 98

Customer Service Social Media Customers Interaction 98

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

BirdEye

MAY 12, 2023

However, with Google customer service, you’re not guaranteed to reach a live support agent at the drop of a hat. In this blog, we’ll explore the best ways to contact Google support to solve your problems. Additionally, live chat is only available with specific products. Google Ads has a dedicated live chat.

Customer Service 52

Customer Service Customer Service Representative Document Advertising 52

ShepHyken

NOVEMBER 23, 2018

chat is faster than email), training (a knowledgeable employee can respond without research or escalation), and empowerment (an empowered employee can bend the rules to quickly resolve corner case issues). For more tips on how to make your service more humane and less robotic, check out our post on the uncanny valley of customer service.

Blog 67

Blog Effort Score Customers Interaction 67

ProProfs Chat

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 98

Management Sales Document Brands 98

Team Support

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

B2B 89

B2B B2C Customers Blog 89

ShepHyken

NOVEMBER 2, 2017

If they offer live chat try it out, what are their responses like, do they: Take too long. Author Bio: Gemma Baker is the Marketing Executive for UK chat box for website provider , Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.

Blog 76

Blog Customer Service Social Media Advertising 76

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2024 52

2024 Webinar Roadmap Events 52

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. What is white label live chat?

E Commerce 75

E Commerce E-support Healthcare Sales 75

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Refer to our detailed blog on how to start a successful referral rewards program. It’s like keeping the conversation going across different platforms.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

GetFeedback

OCTOBER 30, 2018

A Seamless Way to Get Immediate Post-Chat Feedback. Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, companies can seamlessly integrate elegant surveys at the end of their live chat conversations, helping them collect real-time, contextual customer feedback. So, how does it work?

Demo 103

Demo Feedback Omnichannel Touchpoint 103

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

2022 82

2022 Customer Service Omnichannel 2021 82

ProProfs Chat

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge. Previous chat history (if any).

Social Media 94

Social Media Management Blog Definition 94

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. This is where the software for online communication such as live chat, online conference platforms and corporate communication tools becomes handy and saves businesses from closing and public institutions from chaos in communication. Read more.

2003 70

2003 2017 2020 Blog 70

ProProfs Chat

JULY 24, 2019

One of the many channels for offering customer support these days is a live chat software. Customer satisfaction in a live chat relies on several factors including soft skills of communication and impeccable chat etiquettes. Are you keen on providing excellent customer support with your chat tool?

Customer Satisfaction 66

Customer Satisfaction Customer Service Customers Information 66

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Custom Metrics: 3 Tips and Use Cases for Improving Reporting Define success in ways that matter to your business, not how the networks choose to define it.

2023 52

2023 Webinar Metrics Social Media 52

SurveySensum

NOVEMBER 22, 2023

So, let’s explore the different ways you can invite your customers in for a chat: 1. Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. billion active social media customers.

Feedback 52

Feedback Customer Insights Insights E Commerce 52

GetFeedback

APRIL 30, 2018

PRO TIP: Website surveys can act as lead gen forms. Blog Surveys. With embedded blog surveys, you can reach readers while they’re checking out your content. The post 3 Marketing Surveys for Tuned-In Teams appeared first on Blog - GetFeedback. Looking for a simple way to collect feedback on content ?

Marketing 207

Marketing Feedback Document Blog 207

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat. Live Chat Features for International Students. Auto Chat Translation.

Engagement 52

Engagement Communication Events Connections 52

Stella Connect

JANUARY 26, 2022

It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. Customer Service Training Tips You Need to Know. Don’t Hide Customer Feedback, Share It. Customer feedback says a lot. Sure, you can wait.

Customer Service Training 96

Customer Service Training Customer Service Management Feedback 96

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

2022 61

2022 Customer Service Omnichannel 2021 61

UJET

FEBRUARY 11, 2020

In our 2019 survey, we found that offering customer support across multiple channels and touchpoints is just the tip of the spear, and while many companies have been successful in terms of adding channels, there is room for improvement when optimizing and promoting those channels in order to meet the needs of consumers both today and moving forward.

E Commerce 72

E Commerce Brands E-support Transportation 72

Provide Support

DECEMBER 16, 2020

The post 8 Tips How to Take the Most out of Live Chat appeared first on Provide Support Blog.

Blog 59

Blog Article 59

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Customer support: what kind of support does the provider offer?

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

Think Customers

MARCH 28, 2022

But just because a job may be short-lived on a task-by-task basis, there is still much that companies can do to motivate talented gig workers. Other tips and best practices include: 1. Quickly communicating over a chat platform to simply thank workers for a task well done can drive loyalty and increase enthusiasm for the role.

Contact Center 105

Contact Center Effort Score Metrics 2023 105