Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. Well in late 2021, Mother Nature stepped up too. Those of us stranded and displaced this week were desperate for reliable information and whoever manages your feeds did a great job. this work is important! this work is important!

Customer Care 98

Customer Care Transportation Social Media Government 98

Comm100

MAY 31, 2023

This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. Worse yet, it doesn’t look like this trend is set to change any time soon.

Marketing 72

Marketing Financial Advertising Social Media 72

Beyond Philosophy

OCTOBER 14, 2014

With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information? Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company.

CEM 131

CEM Loyalty Blog Books 131

Daniel Group

NOVEMBER 30, 2022

His new book is well worth reading. He compared the highly successful safety program the company implemented many years ago to its CX approach. He compared the highly successful safety program the company implemented many years ago to its CX approach. – The Daniel Group 2022 Client Conference. Supplies are limited.

2022 98

2022 NPS Net Promoter Score Presentation 98

Beyond Philosophy

JANUARY 14, 2016

I maybe old fashioned but surely ensuring your Customers’ safety is your BIGGEST responsibility as a brand. Fiat Chrysler was fined $70 Million by the National Highway Traffic Safety Administration (NHTSA). But what’s worse, this isn’t the first fine related to safety regulations. In Brands We Trust—Until They Disappoint Us!

Consumers 101

Consumers Brands Transportation Sports 101

SurveySensum

MARCH 17, 2023

To meet these evolving customer expectations , customer experience cannot be simply an additional activity for OEMs. Although offline touchpoints continue to be critical in the car buying journey, online touchpoints are playing an increasingly influential role in shaping customer experiences and decisions.

Automotive 52

Automotive Customer Experience 2023 Entertainment 52

Steve DiGioia

FEBRUARY 7, 2022

A company standard is the “specification of a product or process to be repeatedly and consistently used in the company”, (IGI Global). A company standard is the “specification of a product or process to be repeatedly and consistently used in the company”, (IGI Global). ” What is a Company Standard?

Financial 138

Financial Leadership Management Brands 138

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. Well in late 2021, Mother Nature stepped up too. Those of us stranded and displaced this week were desperate for reliable information and whoever manages your feeds did a great job. this work is important! this work is important!

Customer Care 59

Customer Care Transportation Social Media Government 59

Beyond Philosophy

OCTOBER 14, 2014

With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information? Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company.

Net Promoter Score 102

Net Promoter Score CEM Books Customer Retention 102

BirdEye

APRIL 5, 2023

In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Reflects what the business stands for Your business name should be a reflection of what your company stands for, including your mission and vision. Don’t sweat it – we’ve all been there.

Government 98

Government Social Media Consulting Brands 98

BirdEye

NOVEMBER 15, 2023

This blog summarizes a discussion between Dave Lehman, COO of Birdeye, Uday Ghatikar, Field CTO of Google Cloud, and Kiran Bellare, Head of Product Management for AI at Google Cloud, on how businesses can leverage Google to stay relevant in a competitive market. Fireside chat with Google Dave: Hello, everybody. That’s the front door.

Document 109

Document Brands Technology Consumers 109

inmoment

JUNE 29, 2020

One of the greatest threats that the ongoing Coronavirus pandemic poses to business owners is, well, the uncertainty of it all. According to our research, it’s vital that brands not only institute stringent health and safety measures, but also let customers know that those steps have been taken. Identify, Prioritize, Address.

Measurement 75

Measurement Retail Customers Brands 75

SaleMove

APRIL 21, 2020

A few months ago, most businesses probably considered working from home to be on a special as-needed basis and hadn’t thought too much about empowering a large number of remote workers. The post Empowering Your Remote Workforce appeared first on Glia Blog | CX Explained.

Contact Center 56

Contact Center Webinar Demo 2020 56

Beyond Philosophy

OCTOBER 14, 2014

With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information? Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company.

Loyalty 90

Loyalty Blog Books Customers 90

SurveySparrow

OCTOBER 31, 2023

In this blog, we will go deep into its core, exploring its importance, benefits, strategies, and best practices. During this process, every facet of the product, from its functionality and durability to its safety and user-friendliness, is rigorously examined and evaluated. It’s more than just a routine. What is Product Testing?

Insights 52

Insights User Experience Innovation Feedback 52

Eptica

APRIL 30, 2020

Two trends are driving the current situation: People understand that the pandemic is going to impact our way of life for some time, with full or partial lockdowns likely to be extended for many months The service and experience that companies provide are vital, not just to their existing reputation and revenues, but for the future.

Net Promoter Score 74

Net Promoter Score Leadership Consumers 2020 74

Beyond Philosophy

SEPTEMBER 19, 2014

Sometimes people just need to be encouraged in the right direction. Stories work internally on your executive team as well. To be effective in your effort to motivate people to change their behavior the key is to work with a current habit and make a small change to it. Changing habitual behavior takes patience and consistency.

2014 118

2014 Airlines CEM Consulting 118

BirdEye

SEPTEMBER 11, 2023

While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. Manually analyzing this feedback can be time-consuming and prone to human biases. Manually analyzing this feedback can be time-consuming and prone to human biases. This is where AI helps.

Feedback 106

Feedback Insights Social Media E-support 106

ViiBE Blog

SEPTEMBER 11, 2020

Safety concerns have become one of the top challenges for companies to tackle. Most people continue to be risk-averse, practising social distancing when possible. By creating a comprehensive, empathetic, and digital care experience, companies are demonstrating that they prioritise the safety of their workers and customers.

Customer Service 52

Customer Service Omnichannel Retail Travel 52

ViiBE Blog

SEPTEMBER 11, 2020

Safety concerns have become one of the top challenges for companies to tackle. Most people continue to be risk-averse, practising social distancing when possible. By creating a comprehensive, empathetic, and digital care experience, companies are demonstrating that they prioritise the safety of their workers and customers.

Customer Service 52

Customer Service Omnichannel Retail Travel 52

Lumoa

OCTOBER 24, 2023

Success in customer experience (CX) can be represented by numbers. A high Net Promoter Score (NPS), a large number of new customers in a month, or fewer unsatisfactory customer service request conclusions, are just some of the metrics we use to measure an effective customer experience.

Competitive Advantage 83

Competitive Advantage Customer Experience Net Promoter Score Culture 83

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Where would you prefer to work? What is Employee Satisfaction?

Metrics 52

Metrics Culture Demo Healthcare 52

Interactions

SEPTEMBER 23, 2021

As a result, many consumers are now worried about falling further behind in their bills and payments, without the safety net of extended payment moratoriums. Yet these temporary fixes may just be putting off the inevitable further, exacerbating an already untenable situation. What Can be Done? The Current Challenge.

Virtual Agent 62

Virtual Agent Government Financial Contact Center 62

Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. As a result, VW faces a number of punitive actions today: The EPA says they could be fined up to $18 billion. Because they lied to their Customers. A willful act.

2011 162

2011 Banking Consulting Government 162

SurveySparrow

FEBRUARY 7, 2024

This is precisely why this topic needed a blog! Making Loyal Patients Building positive relationships should be the ultimate aim. Net promoter score is crucial for measuring patient satisfaction and loyalty in the healthcare industry. Did you know that a large chunk of Google searches are health-related ? Out of the world!

Net Promoter Score 52

Net Promoter Score Healthcare NPS Feedback 52

Beyond Philosophy

NOVEMBER 11, 2014

We know that we are, in the well-worn phrase, ‘creatures of habit.’ With their comprehensive inventory, which includes groceries, electronics, clothing, hardware and more, they have decided they want to be consumer’s one source for everything. We know that those habits can shape the fortunes of brands and products.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Kustomer

APRIL 8, 2021

Director of Customer Experience at Schindler Elevator Corporation, Stacy Sherman , attributes this to people at the top of a company not being completely customer centric. Mental Safety and Cultivating Friendships in the Workplace. Mental safety to express your views. Safety that you won’t be judged.

Employee Experience 71

Employee Experience Culture Customer Centricity Engagement 71

Beyond Philosophy

SEPTEMBER 19, 2014

Sometimes people just need to be encouraged in the right direction. Stories work internally on your executive team as well. To be effective in your effort to motivate people to change their behavior the key is to work with a current habit and make a small change to it. Changing habitual behavior takes patience and consistency.

2014 87

2014 Airlines Blog Customers 87

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. But, developing a CX strategy that works is much more challenging than simply fine-tuning customer service processes.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

SaleMove

MARCH 17, 2020

But beyond the justifiable health concerns, the recent worldwide COVID-19 (Coronavirus) pandemic has taught us how fragile our personal and business ecosystems are, and how profound large-scale disruptions can be to service continuity. Business continuity and the distributed workforce. Digital Customer Service can help.

Contact Center 52

Contact Center Banking Insurance Webinar 52

SurveySparrow

APRIL 4, 2023

“I don’t understand why our students aren’t responding well to the curriculum.” If you’re a teacher or the head of an educational institution, you must be familiar with such conversations. As such, student satisfaction survey questions reveal exactly what your student needs, and how they think changes could be brought for good.

Sports 52

Sports Engagement Social Media 2023 52

Avaya

SEPTEMBER 28, 2016

The night of her husband’s death, Alison Vroome did everything she knew to be right. No one can say for certain if Vroome’s husband would be alive today had paramedics arrived sooner, but there isn’t any doubt that the current technology used in E911 emergency situations fails citizens. Vroome’s call was one of 5.7

Wireless 80

Wireless Automotive 2015 Government 80

Hello Customer

APRIL 9, 2020

Inevitably, this digital transition has an effect on how customers perceive experiences with a company as well. In this blog post, we’ll list some tips to keep the customer experience human in digital times. Next, be crystal clear about how you will deliver these services. However, this can be overwhelming.

E Commerce 98

E Commerce Customer Experience E-support Feedback 98

Oracle

MAY 28, 2021

That number is forecasted to be $237 billion, up 3% over last year in the US. Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within. Follow me, Katie Martell, on Twitter , LinkedIn , or the show’s Facebook page to catch future episodes. Watch below, and read on for a full recap.

Advertising 52

Advertising 2017 Financial Magazine 52

BirdEye

MAY 30, 2023

In business, that standard can be your past performance, industry norms, or your competitors. Your parameters should be relevant to your business and your industry, and they should be easily comparable to your internal metrics. Table of contents What is competitive benchmarking? Competitive benchmarking is an ongoing process.

Social Media 98

Social Media Metrics Advertising Measurement 98

Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. There are car manufacturer meetings, government meetings, blog entries, and water-cooler discussions, yet brand loyalty has not dropped as much as expected. So how are the Toyota representatives putting the giant back together again?

Blog 43

Blog Loyalty 2010 Airlines 43

inmoment

JULY 2, 2020

One of the greatest threats that the ongoing Coronavirus pandemic poses to business owners is, well, the uncertainty of it all. According to our research, it’s vital that brands not only institute stringent health and safety measures, but also let customers know that those steps have been taken. Identify, Prioritize, Address.

Measurement 40

Measurement Retail Customers Brands 40