transcosmos Information Systems

OCTOBER 22, 2015

Ideally, reading customer service blogs is an essential step to accelerate the success of your business. So here we compiled 20 of the best customer service blogs we follow, and we suggest you subscribe or bookmark to them too, that is, if you haven’t yet! Check out last year’s top Customer Service blogs here.

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Blog 2015 Customer Service E Commerce 70

CloudCherry

SEPTEMBER 11, 2019

In this week’s ‘Sweets of CX’ Podcast , it’s all about the Employee Experience and the direct correlation it has with Customer Experience. And, who better to enlighten us on the topic than Annette Franz – Author, Speaker, Founder/CEO of CX Journey Inc., Hmmm…Guess we should start by defining Employee Experience.

Magazine 199

Magazine Customer Experience Professionals Demo Employee Experience 199

Experience Investigators by 360Connext

JANUARY 23, 2015

After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community! Social Customer Care: Best Practices for Major Engagement. 30, January 2015.

Customer Care 299

Customer Care Social Media Marketing Webinar 299

CloudCherry

JANUARY 16, 2020

And when it comes to Onboarding, a topic that- surprisingly- doesn’t receive a whole lot of attention, first impressions can make or break it for both Customers AND Employees. And for employees? Follow Stacy’s blog at DoingCXRight.com. The post Onboarding Customers and Employees: Why a First Impression is Everything.

B2C 195

B2C B2B Demo NPS 195

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. Because scripts and checklists are all the rage now, employees are scripted to death. Employees don’t care. If you hire people that are not delighted to be social and servicing people, you’ll likely end up with employees that don’t care. Limited employee expertise.

Customer Service 95

Customer Service Blog Customers Workshop 95

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. When employees get too limited by the tunnel vision of their own job descriptions and team functions, frustration often ensues. Shep Hyken. What gets in the way of ? .

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Blog Culture Measurement Article 83

transcosmos Information Systems

OCTOBER 22, 2015

Ideally, reading customer service blogs is an essential step to accelerate the success of your business. So here we compiled 20 of the best customer service blogs we follow, and we suggest you subscribe or bookmark to them too, that is, if you haven’t yet! Check out last year’s top Customer Service blogs here. Salesforce Blog.

Blog 54

Blog 2015 Customer Service E Commerce 54

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. 34 Instagram story ideas for businesses in 2024 Curious about boosting your presence and achieving greater engagement on your Instagram stories? Note : This feature is only available on the mobile app.

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2024 Social Media Events Webinar 108

Experience Investigators by 360Connext

DECEMBER 5, 2014

Join us weekly as we cover fun topics like why the Apple Store lady video went viral, how Sephora is THE BOMB and more. Send us your best ideas for guests and topics! Blog Customer Engagement Customer Experience customer service Featured audio Entrepreneurship iTunes leadership linkedin management marketing media podcast'

Social Media 244

Social Media Consulting Leadership Innovation 244

Experience Investigators by 360Connext

NOVEMBER 5, 2014

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Maybe instead of books you recommend articles or blogs to discuss.

Books 273

Books Customer Experience Net Promoter Score Culture 273

Experience Investigators by 360Connext

JANUARY 14, 2015

Are employees the answer to the customer experience question? It’s easy to say “we hire the right employees” but how can you measure it? When China’s government attempted to block Google results for politically sensitive topics, Google China redirected users to Google’s Hong Kong results.

Customer Experience 290

Customer Experience Airlines Government Exceptional Customer Service 290

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Our first one, Social Customer Care, is a topic I’ve presented about for organizations like the Word of Mouth Marketing Association and the Online Marketing Institute. Sign up and leave your competitors in the dust!

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2015 Webinar Entertainment Leadership 247

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Growth-focused topics make this a favorite among product leaders.

Books 80

Books Blog Management Leadership 80

GetFeedback

MAY 9, 2019

My point is, we know what it’s like to spend weeks, months even, looking for clarity on the right CX approach to only end up more confused by the endless information that’s out there on the topic. Similar to other topics in the CX space, you’ll find different interpretations of CX maturity levels based on the source.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

ShepHyken

JANUARY 18, 2021

5 Key Customer Loyalty and Engagement Trends for 2021 by Michelle Wildenauer. What challenges and opportunities should customer loyalty and engagement specialists consider as they move further into 2021? Enrich the customer experience by starting with your employees by Michelle MacCarthy.

2021 126

2021 Article Customer Service B2B 126

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. When to use hashtags that’ll generate your dream customers?

Social Media 71

Social Media Events Connections Engagement 71

Bob Hayes

DECEMBER 29, 2014

I’ve counted the pageviews of each blog post for 2014 and present them here in my end-of-year summary. The topic of empathy topped the list of posts this year. I was surprised that my blog post on the role of empathy in the customer experience received the most pageviews this year. blog posts for 2014 were: Got Empathy? :

2014 76

2014 Metrics Net Promoter Score Blog 76

BirdEye

DECEMBER 14, 2022

If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Some examples of helpful educational content include blogs, guides, and other written content. Inspirational content tends to get shared frequently.

Social Media 98

Social Media Entertainment Webinar White Paper 98

Customer Bliss

DECEMBER 4, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: 2: Work on how much you engage inside the organization. Do you trust your partners?

Download 185

Download Chief Customer Officer Workshop Books 185

Experience Investigators by 360Connext

FEBRUARY 5, 2015

Customer engagement. Finding and keeping employees. As much as the topics of conversation seem to rotate predominantly around technology , they always circle back to people as a critical part of the business. I find the operational “challenge” of customer engagement particularly telling.

Customer Engagement 212

Customer Engagement Engagement Retail Leadership 212

SurveySensum

FEBRUARY 29, 2024

Happy employees, happy business. Employee satisfaction doesn’t just boost morale, it drives tangible benefits for your organization. Meet Neha, a talented employee who consistently met targets. This scenario underscores the critical link between employee satisfaction and overall organizational success. Well, it is!

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

Experience Investigators by 360Connext

MARCH 9, 2015

I love blogs because they tackle topics in a timely way. Our blog here at 360Connext is of course a good place to start, but I also follow blogs focused on retail, metrics, customer service, and more. Blog Customer Experience Featured leadership learning linkedin resources' Finding your industry can inspire you.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Experience Investigators by 360Connext

MARCH 30, 2015

In case you didn’t know it, the only marketing we’ve ever done here at 360Connext is blogging , speaking and social sharing.) I hope you’ll listen to the episode to hear all of Andy’s great wisdom on this topic. And I may have asked him to marry my blog. Content marketing is such a big trend and for good reason! (In

Marketing 211

Marketing Social Media Consulting Blog 211

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Establish topical authority over a particular topic and positively impact local search results. Document your visual style, tone, and voice so all employees can refer to it as needed.

Social Media 105

Social Media Measurement Brands Leadership 105

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Can you imagine that?

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Blog Social Media Article 2017 66

Experience Investigators by 360Connext

MARCH 4, 2015

We hope you’ll listen in, share your thoughts and suggest guests and topics you’d like us to cover! Blog Customer Engagement Customer Experience customer service Featured crowdfunding Entrepreneurship leadership linkedin loyalty management podcast' Cracking the code with us is fun, and we do most of the work!

Customer Service 282

Customer Service Airlines 2014 Social Media 282

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. Engaging Cities. Cisco Blog- Small Biz. The Citrix Blog.

Blog 69

Blog 2016 Government Technology 69

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Read more articles about Danny Meyer and Zappos here on my blog.]. And with all of this comes greater sales growth: up to 85% higher than competitors who have not engaged emotionally with customers.

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

Alida

OCTOBER 1, 2018

Pioneers of audience engagement, BuzzFeed is a business that never waits for change: they create it. engagement.?Member And it’s great that our employees can post directly. Seeing different people posting gives the community a more human feel and helps to boost engagement. topics and formats?are fundamental?to

Engagement 189

Engagement Insights Advertising Innovation 189

ShepHyken

APRIL 11, 2022

My Comment: When it comes to customer service, I believe everyone must be properly trained – not just the front-line/customer-facing employees. Seth’s Blog) It’s not a word, but perhaps it should be. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Article 64

Article 2022 Customer Service Customer Service Training 64

Experience Investigators by 360Connext

OCTOBER 9, 2014

” As customer experience moves from being a hot topic to a real business advantage, the C suite is starting to pay attention. Blog Customer Experience Featured Recent News' These are some of the discussions that happened. “The executives are starting to really invest in customer experience.”

Social Media 279

Social Media Customer Experience Professionals Consulting Events 279

Experience Investigators by 360Connext

MARCH 24, 2015

Throughout all these sessions, as well as the sidebar conversations in the San Diego sunshine, certain topics came up from many angles. Other topics that dominated included the challenges around multi-channel, “nomadic” customers and how difficult it is to understand them. So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS.

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Insights Customer Experience Customer Journey Mapping 2015 236

Totango

DECEMBER 26, 2021

If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization. You can help your employees achieve a positive work-life balance by encouraging them to prioritize their personal lives over their work lives.

Customer Success 103

Customer Success Sports Workshop Customers 103

Experience Investigators by 360Connext

FEBRUARY 26, 2015

Any year claiming to be the “year of” is probably just a topic of the moment. Blog Customer Experience Featured Opinion customer engagement leadership linkedin marketing' . “The Year of the Customer” …or other such labels for a new customer experience project. This also indicates the year will end.

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Customer Centricity Customer Journey Mapping Social Media Consulting 250

Daniel Group

MAY 25, 2023

In addition, it is essential to provide employees with a well-defined path, especially regarding customer experience. “If ” With numerous tasks at hand, it can be tempting for employees to overlook important actions like keeping customers informed about repairs through phone calls or emails.

Government 52

Government 2023 Culture Touchpoint 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. Your social media follower count is as important as engagement, impressions, reach, and clicks. A larger social media following boosts engagement rates – it’s all about the numbers.

Social Media 58

Social Media Multi-Channel E Commerce Engagement 58