Experience Investigators by 360Connext
OCTOBER 15, 2014
First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. By the time we both arrived at the party, we were well connected in person. Back to the book. But this book.
Experience Investigators by 360Connext
NOVEMBER 5, 2014
That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Maybe instead of books you recommend articles or blogs to discuss. Must-Read Classics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
FEBRUARY 7, 2024
Real-Time Service, Any Time of Day In the past, consumers would book a hotel by working with a travel agent or picking up the phone. Instead, a recent survey from Statista found that 72% of consumers prefer booking travel online. Consumers are using their mobile devices to browse and book hotels. That’s no longer the case.
Stella Connect
SEPTEMBER 20, 2021
In this book, she outlines the importance of customer understanding to developing a customer-centric culture. Let’s start with a look at engagement. How do agents become engaged? What can you, as a supervisor or manager, do to ensure your agents are engaged? How does engagement impact agent performance? What is it?
One Millimeter Mindset
FEBRUARY 11, 2020
Story connection strategy is a compelling way to engage colleagues. Primarily, because your story falls short of creating engaging employee and customer experiences. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Yet, this strategy is underutilized.
Ecrion
FEBRUARY 13, 2020
Did you know that companies with a customer engagement and experience mindset drive revenue four to eight percent higher than the rest of their industries? That’s a lot of money that can be gained by improving your customer engagement. Have you considered using customer engagement software to help improve your experience?
InMoment XI
FEBRUARY 25, 2022
The EX/CX Connection. Supporters of employee satisfaction and engagement programs, research and training techniques, with their focus on retention, productivity, and fit or alignment with business objectives, have made some broad, bold, and often unchallenged, assertions with respect to how these states impact customer behavior.
Expert insights. Personalized for you.
275 
Let's personalize your content