Customer Bliss

JUNE 12, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Chief Customer Officer 126

Chief Customer Officer Customers Hotels Books 126

ChurnZero

MAY 26, 2021

Thousands of user-created Slack communicates exist that allow people to virtually meet and discuss a certain topic or practice. There are a number of Slack communities that have been created specifically for Customer Success professionals. They are dedicated to support as a career and to transforming the CS industry. .

Customer Success 86

Customer Success Events Leadership Document 86

Customer Bliss

DECEMBER 18, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Banking 166

Banking Chief Customer Officer Books 2018 166

Russel Lolacher

APRIL 5, 2021

Adding your voice provides a much needed perspective and resource, and that’s a great place to start building trust. Create an environment that supports passion and candour – I’ve always loved the metaphor of growing a plant when it comes to employee growth. You must show up, every day. Failure is owned by me.

Customer Care 98

Customer Care Government Communication Engagement 98

Think Customers

MARCH 21, 2023

Source: Qualtrics Yousafzai, speaking on International Women’s Day, called upon business leaders to examine the culture they create to ensure technology career opportunities are available to more women from all backgrounds and that resources needed to flourish at work are accessible to everyone. And that’s what we do.

Healthcare 52

Healthcare Airlines 2022 Transportation 52

Kayako

FEBRUARY 28, 2018

Consider the three below as entry points as you get more detail in creating a training program that works: Set up documentation. Implement a tool that notifies you when a document hasn’t been updated in a few months, and be sure to create a culture of over-documenting for your team. Collaborate with your team. Set up documentation.

Document 85

Document Culture Customer Service Training Customers 85

ClearAction

DECEMBER 16, 2017

Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? If you don’t have it you’re wasting massive opportunities, efforts, resources and time.

Customer Experience 89

Customer Experience Sports Customer Journey Mapping Customers 89

Russel Lolacher

SEPTEMBER 6, 2022

A few reasons they are awesome – They are the co-founders of Talent Collective, a consulting agency helping organizations grow their talent through effective coaching, compensation planning and career design. Compensation’s link to growth and motivation. The various levels of compensation. Over to Annika. Well, damn.

Consulting 52

Consulting Communication Employee Experience Culture 52

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Here’s an example from The Beginner’s Guide to Creating an Online Training Program: Measure the Success of Your Program.

ROI 52

ROI Metrics Measurement Customer Satisfaction 52

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. Utilize LinkedIn and use photo/video to polish your social media presence. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SurveySparrow

FEBRUARY 13, 2023

Whether it’s through stories, videos or podcasts – there are so many opportunities for showing off your team’s accomplishments! Related (free) resource ahead! In this employee spotlight video , senior accountant and mom-of-three Hannah Hood tells us why she loves being a part of Summit CPA.

Culture 52

Culture Social Media Blog Insights 52

Strativity

APRIL 24, 2017

It is no secret that the workforce is changing; as more Millennials move into managerial roles, advancing in their careers, fueled by a need to succeed and to make a difference in this world. They crave for the opportunity to make the world or their community a better place to live. That staggering statistic should alarm organizations.

Employee Experience 55

Employee Experience Workshop Consulting Presentation 55

SmartKarrot

JUNE 24, 2021

We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. You can also be part of their resources like Customer Success Wiki, CSM Competency Standard, and many customer success events. This post does that for you. Customer Success Forums. Customer Success Forum.

2021 17

2021 Customer Success Leadership Events 17

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. The following are a few tips for choosing an ideal business opportunity: Identify your pain points : Many successful business ventures originate from a personal dilemma faced by the founder. Dropshipping 2. Print-on-demand 3.

2023 98

2023 Insurance Social Media Transportation 98

Strativity

APRIL 24, 2017

It is no secret that the workforce is changing; as more Millennials move into managerial roles, advancing in their careers, fueled by a need to succeed and to make a difference in this world. They crave for the opportunity to make the world or their community a better place to live. That staggering statistic should alarm organizations.

Employee Experience 40

Employee Experience Workshop Consulting Presentation 40

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success ROI Customers Retail 19

Russel Lolacher

AUGUST 1, 2022

Resources Recommended by Stephanie. Resources Recommended by Stephanie. Best employee experience… The most standout memory would be from when I was first starting my sort of management career. Before all that, she was the Marketing and Development Director at the BC Paraplegic Association. Accessible Employers.

Government 98

Government Culture Definition Employee Experience 98

Help Scout

OCTOBER 30, 2018

Gotta love being referred to as a “resource.” The best recruiters I have worked with came into the job as a second career: they can empathize with both the candidate and hiring managers, because they’ve been in their shoes. Spoiler: It is not.). Also, wow, this business has been funded, you say? Where do I sign up?! If not, why not?

Culture 40

Culture Leadership 2016 2018 40

ClientSuccess

OCTOBER 17, 2018

The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers. It helps me create a meaningful to-do list, manage my non-stop Inbox, and plan to provide surplus value for my clients. I always try to follow a variation 5-minute rule.

Customer Success 56

Customer Success Chief Customer Officer Culture Customers 56

ReviewTrackers

AUGUST 6, 2020

Not only do they help give professionals the career boost (and credibility) they’re looking for; these courses and certifications can also bring real benefits to organizations across a wide range of industries, especially at a time when the whole marketing discipline is in the middle of an evolutionary change. Website: [link]. Cost: Free.

Marketing 114

Marketing Social Media Advertising Workshop 114

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. Give it a spin. 4/ Got self-doubt? Not so much.

2022 90

2022 Webinar Leadership Metrics 90

ClearAction

JULY 11, 2023

What you’re seeing here is based on a recent article and webinar interview: 23 Customer Experience Practices You Should Stop in 2023 (CustomerThink article) What Your Customer Churn Rate is Telling You (LiveVox video) Modernize your thinking and clarity with 3 Customer Service value truths : 1) Stop Calling it All Customer Experience!

Customer Service 48

Customer Service Leadership Webinar Consulting 48

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. We’ve created this article to assist you in choosing from the best performance management software for your company. Bridge skill gaps and create High Performing Teams! What is Performance Management?

2024 52

2024 Management 2028 Feedback 52

Upstream Works

SEPTEMBER 1, 2020

So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and the opportunities those companies make available to them. Invest in More Training and Coaching Opportunities. This is where coaching and training opportunities become important.

Contact Center 148

Contact Center Engagement Omnichannel 2019 148

Clarivate

MAY 26, 2022

The graph below shows the substantial growth of narrative literature reviews in the Web of Science , alongside the percentage increase of reviews when compared to all document types. It’s critical that researchers across all career levels understand how to produce an objective, critical summary of published research.

Definition 119

Definition Reference Blog Document 119

BirdEye

APRIL 24, 2023

From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before. Digital marketing is a powerful way to connect with your customers and grow sales.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Talent acquisition and human resource The right workforce is mission-critical for the success of any small business.

Consulting 98

Consulting Social Media Financial Sales 98

Method:CRM

OCTOBER 1, 2018

Podcasts are an excellent resource for people working in sales roles. As the CEO of Close.io, Steli Efti has had the opportunity to work with hundreds of Silicon Valley sales teams over the course of his career. B2B Growth Show (James Carbary). The Ultimate Sales Hustle Podcast (Steli Efti). Sales Gravy (Jeb Blount).

Sales 65

Sales B2B Social Media Entertainment 65

SmartKarrot

JULY 6, 2022

It is always great to reach a new pinnacle in your professional career. Q 2: What is the best way to understand the growth drivers in the organization? Pay attention to how committed they are to the principles and ongoing professional growth you want to nurture among your personnel. Both direct and indirect effects are possible.

Chief Customer Officer 10

Chief Customer Officer Roadmap Customer Success Travel 10

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. How? – By creating customer personas and customer journey mapping. Because acquiring a new customer can cost five times more than retaining an existing one.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. How? – By creating customer personas and customer journey mapping. Because acquiring a new customer can cost five times more than retaining an existing one.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Magellan Solutions

FEBRUARY 15, 2023

The CRM systems pose as an opportunity for every business to grow if executed the right way. Find the resources these CRM virtual assistants will need, such as quality training materials and videos, and tools. Make sure that you spend time and effort cultivating your customer relationship while you find opportunities for growth.

Customer Relationships 95

Customer Relationships Social Media Sales Customers 95

John Paul

JUNE 14, 2018

She started her financial services career at Washington Mutual Bank followed by American Express. I discovered early on that you need to work hard and create your own opportunities; in other words, to some degree you make your own luck. What advice can you offer to women who want a career in your industry?

Banking 40

Banking Hospitality Automotive Leadership 40

Michel Falcon Experience

OCTOBER 21, 2015

The first question is: “Please raise your hand if you have created a marketing plan in your career to attract new customers.” The second question is as follows: “Now, raise your hand if you have ever created a customer experience plan to acquire and retain new customers.” How will you measure success?

Customer Experience 68

Customer Experience Net Promoter Score Events NPS 68

Russel Lolacher

JULY 4, 2022

The benefits of creating a community. He’s also not on video. So when you have more dots, you can create all these fascinating shapes and constellations and connections, and be more creative and have more influence than you could have ever had. So I mean, it’s just a really great resource on this topic.

Employee Experience 52

Employee Experience Connections Leadership Definition 52

Qualtrics

MAY 9, 2019

However, employee turnover is in many industries is high and costly in time, money, and resources. The Society of Human Resources Management (SHRM) suggests that direct replacement costs can reach as high as 50%-60% of an employee’s annual salary, and total costs associated with turnover ranging from 90% to 200% of annual salary.

Employee Experience 40

Employee Experience Leadership Culture Innovation 40

Michel Falcon Experience

APRIL 11, 2019

Learning about my Employee Advisory Board and how it’s helped us create a great workplace. ? I gave myself to my career and my career choice. It was there that I found what I was going to leverage to build my career. Is it creating core values? You have to anticipate your growth. Interview Transcript.

Culture 60

Culture Books Leadership Hospitality 60