InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Keep reading for the top takeaways: 3 Key Takeaways From the Presentation: Takeaway #1: Be BOLD Set out to create a customer-obsessed culture, and get there!

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 260

Social Media Insights Metrics Loyalty 260

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 63

Communication Multi-Channel Culture Social Media 63

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. This month our members joined the call ready dive into the field of sharing insights. You may lose their attention, so it’s useful to focus them on the most critical insights.

Insights 116

Insights Presentation Leadership Feedback 116

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected. Key Features and Functions 1.

Brands 378

Brands Management Multi-Channel Social Media 378

InMoment XI

MARCH 6, 2024

Quotes About Customer Experience and Brand Reputation The next set of quotes describes the connection between customer experience and brand reputation. When they feel they have an emotional connection with your brand and believe they share values with your company, they will show loyalty and consistently choose you over competitors.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

Experience Investigators by 360Connext

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. This is why we have to continually connect to the business why. And yet, leadership buy-in is a critical part of customer experience success.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on? The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points?

Metrics 493

Metrics ROI Presentation Webinar 493

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? eGain CEO, Ashu Roy is one of the keynote speakers at KMWorld Connect 2021 and he is joined by Anne Shepherd of the Internal Revenue Service. Presenters. The solution?

2021 93

2021 Connections Workshop Innovation 93

InMoment XI

FEBRUARY 7, 2024

Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation.

Hotels 260

Hotels Guest Experience Travel 2024 260

InMoment XI

OCTOBER 27, 2022

As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. Step #4: Communication. Most of us have experienced the fatigue and boredom brought about by too many facts and too little learning. Context is everything.

Marketing 260

Marketing Magazine Presentation Reference 260

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CX University

MAY 23, 2023

I had the privilege of presenting on the topic of “Design Skills to Master Change and Emotional Impact” during this event. In this article, I will share key takeaways and insights from this conference. Attendees were eager to learn practical approaches to integrating design thinking into their CX strategies.

2023 52

2023 Insights Customer Centricity Presentation 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities.

Insights 78

Insights Advertising Interaction Consumers 78

InMoment XI

SEPTEMBER 20, 2023

Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing. This involves identifying what products customers are buying, their interests, preferred communication channels, and the right timing for engagement.

Net Promoter Score 260

Net Promoter Score Retail NPS Government 260

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections E-support Social Media Roadmap 64

Kustomer

JULY 18, 2022

Investing in upgraded CRM tools is a worthy cause that can streamline your support team’s efficiency and provide rich insights for the rest of your business. A great CRM delivers end-to-end service automation across all channels, fostering more brand-customer communication and a more seamless routing and agent handover experience.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Russel Lolacher

FEBRUARY 1, 2021

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. This was not a presentation. ” – M.F.

Presentation 81

Presentation Events Workshop Engagement 81

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. It’s up to CX leaders to clearly communicate about these connections for their organization.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

SurveySparrow

JANUARY 4, 2024

Efficient Communication Have you ever tried explaining a complex report using just words? Visuals make communication efficient, serving as a common language for teams. They connect everyone on the same visual page, making discussions clear and concise. It presents data in slices, each representing a proportion of the whole.

Insights 52

Insights Roadmap Sales Information 52

InMoment XI

AUGUST 24, 2022

There is so much more to communication than just the words we say. In fact, studies suggest that as much as 90% of communication is non-verbal. But it wasn’t until the advent of digital communication and big data mining that sentiment analysis became a viable business tool. Take sarcasm, for instance.

Definition 493

Definition Feedback Communication Social Media 493

Integrity Solutions

APRIL 19, 2024

Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area. But you can’t just mention where they went to college or their hometown and assume you’ve made a connection.

Sales 107

Sales Loyalty White Paper Contact Center 107

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. The 8 skills required by any CX team are: Strategy.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

transcosmos Information Systems

MARCH 14, 2018

Here’s a look at the past, present, and future of customer service. </strong></p> <p><a href=’ [link] src=’[link] alt=’customer-service-past-present-future-infographic’ width=’800′ border=’0′ /></a></p> <p> The Past. The Present.

Presentation 85

Presentation Customer Service Social Media Technology 85

SurveySensum

JUNE 15, 2023

Use a CLEAR RATING SCALE that is easy to understand and provides meaningful insights. Ask OPEN-ENDED QUESTIONS to capture qualitative feedback and gain deeper insights. By following these best practices, your CSAT surveys can yield valuable insights. TEST before deploying the survey to ensure its clarity and relevance.

Insights 52

Insights Customer Satisfaction Feedback Telecommunications 52

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Count on actionable insight to elevate your customer interactions.

Customer Service 139

Customer Service Net Promoter Score Customer Service Representative NPS 139

Ecrion

MARCH 17, 2021

How CCM Connects IT to a Broader Community. In companies with no CCM system in place, IT-governed customer communications pose multiple challenges for IT specialists. Corporate organization charts represent functional isolation, but customer communications require these isolated groups to collaborate.

Communication 52

Communication Document Multi-Channel Government 52

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. Design and Run All-in-One .

2022 83

2022 Customer Success Insights Customer Journey 83

Beyond Philosophy

AUGUST 9, 2016

Over the past few years, we have seen the growth of b2b and b2c market research online communities, or MROCs. Companies can, for example, conduct qualitative research, such as juries and panels to evaluate alternative communication concepts and executions. Typically, these surveys are conducted on an Intranet basis.

Connections 60

Connections Insights Social Media Banking 60

Retently

MARCH 11, 2024

In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience. They capture their joys, frustrations, and valuable insights.

Events 119

Events Feedback Insights Presentation 119

Gainsight

MARCH 8, 2022

With that in mind, here are three new features specifically designed to help Gainsight customers evolve their growth strategies to be more durable, insightful, and scalable. CSQLs offer Sales opportunities to work on warmer leads because they are surfaced based on customer data, insights, and interactions from your own CS teams. .

Insights 98

Insights NPS Events Leadership 98

CSM Magazine

JANUARY 21, 2021

Consumers are using their mobile phones throughout the day to interact with friends and family via communication apps. With more customer insight, a more personalized approach can then be taken when asking for feedback. The main change we are seeing is the transition to an almost fully-mobile eCommerce environment on the customer side.

Communication 52

Communication E Commerce 2024 E-support 52

Retently

MARCH 5, 2024

Acknowledging a customer’s effort to share their thoughts or experiences validates their input and strengthens their connection to your brand. This feeling fosters a deeper emotional connection between the customer and the brand. It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.

Engagement 136

Engagement Employee Experience 2009 Loyalty 136

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. Make sure your definition of Customer Experience (and related terms) are clearly communicated and agreed upon. I tend to agree.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

Russel Lolacher

DECEMBER 30, 2019

Below I’ve included 20 suggestions in those three areas to help you build stronger connections for you, your organization and those you serve. Communicate regularly and often. Learn to be a better presenter. Seek input and insight from others. Connect the work you do to its beneficial impact on others.

2020 58

2020 Connections Leadership Customer Relationship Management 58

ENGAGE.cx

AUGUST 11, 2015

Consumer’s needs for convenience and personalized connection have become top priorities in an increasingly digital, mobile and social purchasing world. In Short, great customer experiences- i n the present. Use social insights to drive conversations. How can they do that?

Presentation 70

Presentation Customer Experience Social Media Events 70