InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

Government 75

Government Communication Social Media 2022 75

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. Effectively communicate your insight. Use data visualizations to effectively communicate insight. Improve the understandability of your customer insight using the charts that are most applicable to your question types and findings.

Communication 140

Communication Insights 2016 Innovation 140

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 260

Social Media Insights Metrics Loyalty 260

Alida

JUNE 3, 2016

The days of data tables, 100-slide presentations and 300-page reports are done. Today, storytelling is the key to communicating research findings in ways that create impact. Great communicators use techniques drawn from storytelling to deliver a message that is going to be engaging, understood, accepted and acted on.

Presentation 188

Presentation Entertainment Reference Communication 188

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. This month our members joined the call ready dive into the field of sharing insights. You may lose their attention, so it’s useful to focus them on the most critical insights.

Insights 116

Insights Presentation Leadership Feedback 116

CSM Magazine

NOVEMBER 2, 2023

For those armed with a Bachelor of Science in Communication, the tools and insights they’ve gained can be invaluable for revolutionizing the customer service arena. But how exactly does a degree in communication translate to heightened efficiency and effectiveness in handling customer concerns?

Communication 52

Communication Multi-Channel Customer Service Social Media 52

InMoment XI

MARCH 27, 2024

Effective reputation management involves having a crisis communication plan in place to address these issues transparently and efficiently, minimizing the impact on the brand’s reputation. This is a valuable source of insight into how your company can deliver experiences that reflect the lives of their customers.

Automotive 260

Automotive Management Social Media 2024 260

InMoment XI

OCTOBER 26, 2022

The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address. Your customer’s data comes in many different forms (you can learn more about customer data in this article from InMoment Customer Insights Expert Jessica Petrie).

Retail 529

Retail Customer Centricity Government Chief Customer Officer 529

BirdEye

MAY 30, 2023

Research shows that 48% of customers prefer direct communication from businesses through text messages. Check out these tips to help your SMS feedback campaigns to unlock valuable insights from customers. This lets the customer share their experiences in their own words which provides more meaningful and detailed insights.

Insights 95

Insights Net Promoter Score Events Feedback 95

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Establishing and nurturing trust requires consistent delivery on promises, transparency in communication, and a commitment to ethical business practices. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

Experience Investigators by 360Connext

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. These select leaders, often heads of customer-facing teams, become the source of CX insight for other leaders within the organization.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities.

Insights 78

Insights Advertising Interaction Consumers 78

CSM Magazine

MARCH 1, 2023

Insight selling is a sales approach that focuses on providing customers with unique, valuable, and actionable insights about their business, industry, or market. In insight sales , the salesperson acts as a consultant, using their expertise to offer advice and recommendations that go beyond the features and benefits of their product.

Insights 52

Insights Social Media Sales Communication 52

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CX University

MAY 23, 2023

I had the privilege of presenting on the topic of “Design Skills to Master Change and Emotional Impact” during this event. In this article, I will share key takeaways and insights from this conference. Attendees were eager to learn practical approaches to integrating design thinking into their CX strategies.

2023 52

2023 Insights Customer Centricity Presentation 52

InMoment XI

OCTOBER 27, 2022

As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. Step #4: Communication. When data elements are far apart in the report, insights can be missed. Consider this method: Step #1: Understanding.

Marketing 260

Marketing Magazine Presentation Reference 260

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on? The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points?

Metrics 493

Metrics ROI Presentation Webinar 493

InMoment XI

FEBRUARY 7, 2024

Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation.

Hotels 260

Hotels Guest Experience Travel 2024 260

InMoment XI

MARCH 6, 2024

(Jay Baer, author and founder of Convince and Convert) This quote highlights the importance of consistently and comprehensively addressing customer inquiries, feedback, and complaints across all communication channels. This customer experience quote also touches on the importance of local listings management.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

SurveySparrow

JANUARY 4, 2024

Efficient Communication Have you ever tried explaining a complex report using just words? Visuals make communication efficient, serving as a common language for teams. Universal Understanding Words may differ, but visuals are a universal communicator. It presents data in slices, each representing a proportion of the whole.

Insights 52

Insights Roadmap Sales Information 52

InMoment XI

MAY 23, 2023

Connecting With Customers The experience programme ‘Connecting with Customers’, is successfully embedding a customer-focused culture throughout the business, underpinned by the strong CX & Insight framework run in partnership with InMoment. Aegon threw a CwC 2nd birthday party recently with music, discussions, and games.

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

InMoment XI

OCTOBER 20, 2022

Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience. Frontline employees need strategic communication. 3: Actions Speak Louder Than Words—Data Means Nothing Without Outcomes.

Customer Experience 529

Customer Experience Culture Workshop Omnichannel 529

Russel Lolacher

FEBRUARY 1, 2021

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. This was not a presentation. ” – M.F.

Presentation 81

Presentation Events Workshop Engagement 81

2020 Research

MARCH 24, 2023

The Challenge Engagious, a company that combines research, science, psychology, and storytelling to refine communications, turned to Sago for assistance in identifying the ideal audience for its Swing Voter Project. Speak with our team to get started.

Insights 85

Insights 2016 2020 Books 85

transcosmos Information Systems

MARCH 14, 2018

Here’s a look at the past, present, and future of customer service. </strong></p> <p><a href=’ [link] src=’[link] alt=’customer-service-past-present-future-infographic’ width=’800′ border=’0′ /></a></p> <p> The Past. The Present.

Presentation 85

Presentation Customer Service Social Media Technology 85

SurveySensum

DECEMBER 29, 2023

. – Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

Insights 52

Insights Healthcare E-support Demo 52

SurveySensum

JUNE 15, 2023

Use a CLEAR RATING SCALE that is easy to understand and provides meaningful insights. Ask OPEN-ENDED QUESTIONS to capture qualitative feedback and gain deeper insights. By following these best practices, your CSAT surveys can yield valuable insights. TEST before deploying the survey to ensure its clarity and relevance.

Insights 52

Insights Customer Satisfaction Feedback Telecommunications 52

Thematic

SEPTEMBER 6, 2023

The ultimate guide to using AI-driven insights for business growth More and more analysts are finally embracing using artificial intelligence. With it, they are becoming more effective in uncovering insights for their organization. Looking for key takeaways or frequently asked questions around validating AI-driven insights?

Insights 71

Insights Feedback Presentation Customer Experience 71

Experience Investigators by 360Connext

OCTOBER 5, 2021

There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . We once set up a virtual journey complete with waiting on hold opportunities and frustrating communications via email.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. From there, start to trickle that in across your company communication, and take a little bit more action. Burnout may be present, depending on the team structure.

Insights 52

Insights Customer Success Webinar Culture 52

2020 Research

SEPTEMBER 8, 2022

Finance managers regularly create reports and share insights to guide decision-making at financial institutions, but do they really understand the mind of the customer ? And to generate these reports and insights, finance managers need data. Continue reading as we explore consumer insights strategies for finance managers.

Consumers 52

Consumers Insights Management Banking 52

Ecrion

MARCH 17, 2021

In companies with no CCM system in place, IT-governed customer communications pose multiple challenges for IT specialists. Corporate organization charts represent functional isolation, but customer communications require these isolated groups to collaborate. Supporting Modern Document Formats and Communication Trends.

Communication 52

Communication Document Multi-Channel Government 52

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Gain Expert Insights on Conversational Automation.

Insights 52

Insights E Commerce Average Handle Time Return on Investment 52

BlueOcean

OCTOBER 4, 2022

That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas. For many, this looks like strengthening your internal communication. The key strategy for 2023 includes shortening the communication distance between the C-Suite and the frontline so every employee is on the same page.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

Integrity Solutions

APRIL 19, 2024

This kind of research and intention helps you stay informed, and that gives you a wealth of insight and opportunities to personalize not just what you communicate but when. Avoid canned demo presentations and, if possible, avoid using slides entirely so you can keep the focus on dialogue and desired outcomes.

Sales 107

Sales Loyalty White Paper Contact Center 107

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. The Customer Comes Before the Product. Design and Run All-in-One .

2022 82

2022 Customer Success Insights Customer Journey 82