Experience Investigators by 360Connext

MAY 7, 2024

Looking at customer experience, businesses are focusing on providing customers with round-the-clock support, swift problem resolution, and tailored recommendations. CX leaders need to understand and make a strong business case for the best ways to leverage AI in customer experiences.

Customer Experience 143

Customer Experience Social Media Customer Journey Interaction 143

Customer Bliss

MARCH 18, 2020

Let trust and respect become translated now into our business lives. And, we have a moment here to translate what we know is right into how we practice business right now. Here are 3 areas of leadership and humanity to consider for your business now: 1. Every industry has conditions for doing business. Show Your Kindness.

Financial 215

Financial Healthcare E-support Hospitality 215

Thematic

MARCH 27, 2024

A Customer Journey Challenge In the aftermath of the storms, there was a massive influx of calls through to the support centre.  The They used Thematic to identify red flags and dig into these for every business area. Theresa Malloy, Watercare’s Insights Lead, shared how they overcame this engagement challenge.  A

Chief Customer Officer 62

Chief Customer Officer Customer Journey Feedback Insights 62

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. One thing became clear as our conversations kicked off - when sharing insights with the business, starting with the research question, or business problem is common and some argue, critical.

Insights 116

Insights Presentation Leadership Feedback 116

Alida

AUGUST 26, 2016

Online communities are now mainstream business tools. A 2014 report from the analyst firm Demand Metric shows that two-thirds of companies employ different types of online communities. Larger enterprises are more likely to have communities, with 74 percent indicating that they have one.

Social Media 167

Social Media 2015 Innovation 2014 167

Hero Digital

DECEMBER 16, 2020

Whether it’s designing the first habitats for colonizing Mars or solving more down-to-earth problems like pollution and poverty, the future abounds with unlimited potential for humanity. It’s vitally important that students from all backgrounds participate, including girls, students of color, and youth from low-income communities.

2014 98

2014 Financial Banking 2020 98

CSM Magazine

NOVEMBER 7, 2018

Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Invest in digital platforms. Keep it simple. Invest in the team.

Interaction 221

Interaction Telecommunications 2018 2013 221

BirdEye

SEPTEMBER 29, 2023

That is why businesses invest in developing buyer personas before they get out there in the market. The right buyer personas can help you become an efficient and smart business in your industry. This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

Thematic

DECEMBER 12, 2023

It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences. Businesses can use this data to introduce new features & enhance existing systems, improving the customer experience. Why is Qualitative Feedback crucial for businesses?

Feedback 62

Feedback Social Media Banking Insights 62

TechSee

MARCH 7, 2022

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. Challenges of Customer Self Service.

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

CSM Magazine

FEBRUARY 12, 2024

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. This digital revolution presents a unique set of challenges, from navigating complex virtual worlds to meeting the heightened expectations of tech-savvy consumers.

Customer Service 52

Customer Service 2030 Apparel Interaction 52

CSM Magazine

JANUARY 22, 2024

Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels.

Customer Service 52

Customer Service 2023 E Commerce 2024 52

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.

Customer Success 52

Customer Success Sports Leadership B2B 52

Clarivate

MAY 24, 2022

At Clarivate, we have committed to sustainability as a strategic business imperative, elevating environmental, social and corporate governance issues by empowering our corporate leaders, customers and colleagues to play a critical role in driving real change.”.

2021 98

2021 Government 2024 Innovation 98

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

Great customer experience means better business results. An innovative, future-focused and adaptable work community focused on solving customer challenges. The challenge with many organizations is a lack of collective conscience. Customers will spend more, stay longer and tell their friends about the brand.

Culture 251

Culture Lifetime Customer Customer Centricity Communication 251

Experience Investigators by 360Connext

NOVEMBER 10, 2020

There were real struggles and challenges for businesses and their customers, too. These new and changing needs have driven organizations to invent new ways to create, communicate, and deliver on those expectations. Businesses need to “communicate clearly what we’re doing for them.”

2020 190

2020 Customer Experience Chief Customer Officer Communication 190

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

NOVEMBER 8, 2023

The success of any business revolves around its customers. The more active your customers are, the more successful your business becomes. It is not about selling a product or service that takes your business a step further but building lasting relationships with your existing customers, all while being mindful of the opportunity cost.

Customer Engagement 52

Customer Engagement Engagement Omnichannel Customers 52

Customer Bliss

MARCH 18, 2020

Let trust and respect become translated now into our business lives. And, we have a moment here to translate what we know is right into how we practice business right now. Here are 3 areas of leadership and humanity to consider for your business now: 1. Every industry has conditions for doing business. Show Your Kindness.

Financial 130

Financial Healthcare E-support Hospitality 130

Horizon CX

AUGUST 7, 2023

Let’s unpack the concept of diversity and explain how this is critical to the success of businesses and particularly within the domain of customer experience (CX) management. Cultural competence allows for effective communication and collaboration across diverse backgrounds.

Culture 52

Culture Innovation 2023 Communication 52

Customer Bliss

JANUARY 17, 2019

Listen, Analyze, Solve, and Offer More. After taking a course led by James Heskett and Earl Sasser who wrote The Ownership Quotient , Lisa was excited to come back to Netspend with a business case that supported creating customer experience at Netspend. And how do you connect employees to your mission? About Lisa Henken Ramirez.

Connections 190

Connections Chief Customer Officer 2006 Banking 190

Alida

JANUARY 26, 2017

In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience. The company invited fans from its insight communities to exclusive tasting events to get more feedback.

Sports 174

Sports Entertainment Webinar Guest Experience 174

ChurnZero

DECEMBER 9, 2020

TSIA (Technology & Services Industry Association) is a research and advisory firm that helps technology companies achieve profitable growth and they provide expert advice on how to solve top business challenges. Recommended read: How to Improve Customer Success Manager Status Updates. SuccessCOACHING Blog. Higher Logic Blog.

Blog 98

Blog Customer Success Consulting Metrics 98

Alida

JUNE 30, 2017

One important tool in the company’s toolkit is Cadillac Collective, an insight community that allows the company to engage with car owners and enthusiasts on an ongoing basis. Tap into authentic customer relationships to solve key business challenges.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

ChurnZero

NOVEMBER 18, 2021

As Rosabeth Kanter, Harvard Business School professor and best-selling author who specializes in strategy, innovation, and leadership for change, puts it: “Change demands new learning.”. Learning something new can be challenging, especially learning new software. New challenges can be intimidating. Let’s get started.”.

Webinar 98

Webinar Customers Customer Journey Engagement 98

CSM Practice

DECEMBER 19, 2021

Well, it also means that technology itself doesn’t solve all problems. What, why, and how are you going to solve the problem at hand needs to be explained. Answer the following questions and you’d naturally find the best practice that suits your business. . What problem are you trying to solve?

Customer Success 98

Customer Success Competitive Advantage Technology Customers 98

CSM Magazine

OCTOBER 24, 2022

Neil is also a regular speaker across the Contact Centre and CX community, such as the 2021 Call and Contact Centre Expo, where he delivered results commissioned by the CCMA on customer engagement trends post-COVID. Neil will also be presenting at this year’s Call and Contact Centre Expo.

Sales 52

Sales Technology 2021 Leadership 52

Lithium

JANUARY 25, 2021

Community Manager Advancement Day, formerly Community Manager Appreciation Day, is an important day at Khoros. We take today to acknowledge and celebrate both types of community managers: brand-owned communities and social network communities. None of that is possible without community managers.

2021 52

2021 Management Connections Customer Experience Professionals 52

BirdEye

AUGUST 7, 2023

Below, we delve deeper into 13 auto repair marketing strategies to boost your business. Why is marketing for the auto repair business important? Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

Gainsight

SEPTEMBER 21, 2022

There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. . Make advocacy easy with a strong community . Community fosters both innovation and advocacy.

Customer Success 52

Customer Success Books Customer Journey Roadmap 52

WorkOutLoud

MARCH 23, 2020

WorkOutLoud’s community platform has been serving businesses since 2015. With millions of engagements, tens of thousands of users and discrete communities we have learned a few things. “The platform addressed the challenge we had quickly and efficiently. Good Business adapts. Problem solved.

Events 52

Events 2015 Webinar Reference 52

Magellan Solutions

JANUARY 5, 2024

Reliable support is vital for success in today’s evolving business landscape. Magellan Solutions is a reliable support service provider that has successfully navigated through the challenges of various industries. Take action now, as you are on the brink of business success.

Customer Satisfaction 52

Customer Satisfaction Loyalty Interaction Customer Expectations 52

SurveySensum

JANUARY 11, 2024

Have you ever wondered why some businesses just seem to ‘get it right’ when it comes to customer satisfaction ? Today, businesses are opting for different work cultures and styles. Incorporating regular team-building activities and open communication channels also fosters employees’ sense of community and belonging.

Demo 52

Demo E-support Culture Feedback 52

BirdEye

OCTOBER 16, 2020

Credit unions, even more so than their larger banking chain counterparts, were faced with a myriad of new challenges. They solved critical problems—like how to have meaningful conversations with members that deepen relationships and aren’t purely transactional. Then along came COVID-19. Updating the tech stack.

Technology 98

Technology Marketing Financial Banking 98

Bold360

FEBRUARY 19, 2020

Given the competitive high stakes of how your customer experience (CX) can make or break your business, CX shouldn’t be a discipline – it should be an obsession. Join a growing community of leaders from CX, digital experience, and IT at our annual full-day summit, CXNext. CXNext 2020: Engagement Redefined. May 12, 2020.

2020 52

2020 Engagement Hotels Events 52

inSided

SEPTEMBER 22, 2022

We’ve all been following the impact of the economic downturn we’re experiencing on SaaS companies, our own businesses, and others we use and love. So with all that happening around us, why do we still see companies and their Customer Success teams still invest in Community projects? This is where a digital strategy comes in.

Customer Success 59

Customer Success Document B2B Reference 59

ChurnZero

SEPTEMBER 29, 2023

In my experience, I often see CS teams fixate on an account’s challenges and forget to recognize the wins. Unlike monetary or tangible gifts, intrinsic rewards appeal to a customer’s inner motivations and values, such as a sense of achievement, personal growth, or the joy of being part of a community.

Webinar 52

Webinar Workshop Feedback Customers 52