Responding with Empathy: 20 Ways to Show Stressed Out Customers You Care
Playvox
DECEMBER 7, 2022
When we ask them to waive a $15 late fee because we were in the hospital and couldn’t access online banking, CSRs without empathy respond, “There are no exceptions to our late fee policy.” Their Company’s Legal Department Insists That Allowing CSRs to Express Empathy Increases Legal Risk . I would be upset too.
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