Chadwick Martin Bailey

DECEMBER 7, 2020

The tech industry and its impact has become even more fascinating and complex, and after 24 years, that curiosity and desire to learn hasn’t wavered. The line between “primary quant & qual” research, business analyst work, competitive intelligence, and Analytics & Data Science will continue to blur.

Wireless 52

Wireless Telecommunications Magazine Innovation 52

ShepHyken

MARCH 19, 2021

Imagine a day full of surprises, a very dynamic environment, quickly switching from one topic to the next, solving problems, calming down an angry customer, enjoying the happiness of another satisfied customer, and all the while always trying to do everything more efficiently. My advice is to find out if consumer-facing roles are for you.

Leadership 84

Leadership 2021 Webinar Customer Service 84

Beyond Philosophy

FEBRUARY 17, 2020

Discovering your reputation requires curiosity. Better yet, is this a topic they would take on even if they hadn’t encountered this prompt online? Our Emotional Signature research can tell you where you are compared to other organizations and what to focus on to drive value for your customers.

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

Michel Falcon Experience

AUGUST 17, 2016

The Workplace Research Foundation says that highly engaged employees are 38% more likely to have above-average productivity. I turned to my friend, Annette Franz, a master in customer experience and employee engagement, for her thoughts on this topic. Doing so will, more often than not, increase employee engagement.

Blog 127

Blog 2016 Engagement Webinar 127

ChurnZero

NOVEMBER 18, 2021

I started researching easy ways to keep my plants alive with as little maintenance as possible. When you host a webinar about X topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic.

Webinar 98

Webinar Customers Customer Journey Engagement 98

Daniel Group

MAY 26, 2021

As part of a customer research project, I interviewed some customers who tried out the new service. Those that tried said they would not use it again, which raised my curiosity. From our research, we know that field impressions weigh a lot on customers’ views. . I could not count on the service. . .

Customer Experience 52

Customer Experience Net Promoter Score NPS Travel 52

Clarivate

NOVEMBER 17, 2021

Ranking in the top 1% by citations in the Web of Science , Highly Cited Researchers are renowned for exceptional research influence. Edward’s research aims to provide fundamental insights into the breadth and biodiversity of the viral world. Tell us how you came to be a researcher in your field/discipline. While my Ph.D.

2005 98

2005 2021 2012 2020 98

West Monroe

OCTOBER 12, 2018

This week West Monroe Partners released our signature research on an important topic, Digital Leadership. I was proud to contribute to this research as an Organizational Change Management expert and leader in my firm. At the heart of digital is change. They know they cannot do it all themselves.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

Lumoa

AUGUST 23, 2021

Research also shows that 85% of Americans take the time to watch online videos each day. Think about the verbiage your customers are using and the topics they’re discussing. Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

Qualtrics

MAY 12, 2021

How can design research principles of being curious about your target market and learning what they need give you the ultimate edge in creating the best customer experiences? What is design research? Design research has become more important in business, as industries move towards designing high-quality customer experiences.

Marketing 26

Marketing Insights Return on Investment Information 26

ClearAction

MAY 18, 2017

Why: solves response rate and touch-point challenges, improves insights’ richness, increases relevance to originators of issues/applause, re-focuses VoC team’s attention to post-research data streaming to all functional areas across the company. Drive insatiable curiosity about customers. Plus, gadgets!”).

ROI 54

ROI Feedback Insights Financial 54

ChurnZero

NOVEMBER 18, 2021

I started researching easy ways to keep my plants alive with as little maintenance as possible. When you host a webinar about a certain topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic.

Webinar 52

Webinar Customers Customer Confidence Retail 52

Alida

OCTOBER 22, 2018

Syndicated research is expensive and often isn’t customized to match the brand of media companies and their partners. Just ask Linda Lawrence, Research Manager at Smithsonian Media, comprised of its flagship publication Smithsonian magazine, Air & Space magazine, Smithsonian Channel, and the Smithsonian Media Digital Network.

Insights 20

Insights Magazine Travel Advertising 20

Russel Lolacher

MAY 1, 2022

So our topic today is about speaking well, at work. How do we present ideas on topics? This one, the one that we’re talking about today, was, was really based on an algorithm, you know, the publishing company tracks searches, and the number of searches on the topic of effective communication at work and what the subtopics were.

Culture 52

Culture Books Communication Leadership 52

InnerTrends

DECEMBER 2, 2019

The barrier for signup is kept very low and not too many details are asked for, so even a bit of curiosity will drive a signup. (Be They didn’t do any extensive research or testing on the signup process. The fast signup presents your visitor with the option to sign up for your product or service as soon as they land on your website.

2015 105

2015 Demo 2014 Metrics 105

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Aimee Lucas. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

SurveySparrow

NOVEMBER 22, 2023

Similarly, the importance of data collection and analysis is not an alien topic. Because it is built on scientific research. Anyone who has curiosity in their blood can have their way around it! It’s a known fact that data analytics tools help you climb the ladder of productivity.

Insights 52

Insights Information 2023 Connections 52

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Aimee Lucas. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Peter Lavers

FEBRUARY 18, 2015

Customer Think is a really interesting hub of guest bloggers on customer related topics (especially US writers). Customer Insight work only adds value if it is acted upon and you cannot afford for costly technical resource to be tied up satisfying someone else’s intellectual curiosity or desire to appear smart.

Customer Insights 70

Customer Insights Culture Insights Competitive Advantage 70

Russel Lolacher

AUGUST 1, 2022

And I think the idea of curiosity and asking questions and understanding people comes in pretty handy with the topic we’re talking about today, which is accessibility. And that’s, I think, curiosity and openness. And that it’s I really like the idea of curiosity of maybe understanding your staff a bit more.

Government 98

Government Culture Definition Employee Experience 98

SurveySparrow

DECEMBER 23, 2021

If you’re part of an online business – heck, if you ever had to do research or a survey at some point – you would have started with desk research. There’s another, more technical name for it – secondary research. But what is desk research? What is desk research? Research papers.

Definition 52

Definition Social Media Magazine Entertainment 52

SurveySensum

MARCH 28, 2024

It’s about keeping the spark of curiosity alive, ensuring you stay engaged and motivated throughout your educational journey. Is there any specific aspect of the topic you think I should explore further? Based on your experience, do you have any suggestions for improving my research methodology?

Roadmap 52

Roadmap Feedback Presentation Social Media 52

InteractionMetrics

JULY 10, 2023

There’s detail about each of these topics below, so keep reading if you want to learn more. ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Often, the research teams comprise a total of 10 to 12 employees or more.

B2B 40

B2B Customer Experience Customers Insights 40

RapportBoost

DECEMBER 10, 2018

According to research from Aberdeen, companies who provided an Omni-channel customer experience achieve a 91% higher year-over-year increase in customer retention, compared to organizations who don’t. We know this from research. I know Nate and Kaye got a few case studies about these topics to share.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Russel Lolacher

JUNE 13, 2022

Dr. Robyn is the Employee Experience Advisor for Medallia and an I/O Psychology Researcher – scientist-practitioners who have expertise in the design, execution and interpretation of research in psychology and who apply their findings to help address human and organizational problems in the context of organized work. Keith Kmett.

Culture 59

Culture Communication Employee Experience Connections 59

CustomerSuccessBox

MAY 23, 2022

With a lot of research and validation from clients and industry experts, Peter has defined some filtered observatory skills that are expected out of a Customer Success Manager of today that goes as-. Data curiosity that creates insights. To be selling as a Customer Success Manager is still a debatable topic.

Customer Success 52

Customer Success Leadership 2015 Customers 52

NetBase

SEPTEMBER 19, 2019

Plant-based foods are on the menu and a hot topic online, dominating category conversation of late. Finding out those precise reasons would be key to the strategy (and something we helps folks learn how to research using social analytics ). What does social analytics reveal about this top trend? Impossible Foods Made Possible.

Social Media 68

Social Media Consumers Brands Insights 68

SurveySparrow

JUNE 28, 2021

Along with these topics, we’ve got a few more that’ll pique your interest, for sure. From our experience and research, we’ve selected 12 reading interest survey questions, and let’s give you these value nuggets one by one. #1 Enough of this sneak pe. It’s better to start now. Ready with your coffee? What Is A Reading Interest Survey?

Books 52

Books Definition Information Blog 52

Grade.us

APRIL 10, 2018

Discuss relevant topics in a way that honors them. Created intense curiosity and mystique (who are you, why did you do this for them) 7. If you've done your research, you know who you're targeting. Again, the sky's the limit. Here are a few examples you can use to get started. Create prestige. Create competition.

Presentation 38

Presentation Magazine Sales Connections 38

Russel Lolacher

JULY 4, 2022

Now that definitely lends itself segue into our topic today, which is all about networking and connecting and community building. So I mean, it’s just a really great resource on this topic. Oh, I love that word curiosity. Oh, I love that word curiosity. Russel Lolacher. So was that done driven by you? Nate Brown.

Employee Experience 52

Employee Experience Connections Leadership Definition 52

Russel Lolacher

NOVEMBER 14, 2022

A few reasons why he is awesome – He’s the CEO and Chief Catalyst for Ignite 360, a market research, insights and strategy firm, he’s the author of TELL ME MORE ABOUT THAT – Solving the Empathy Crisis One Conversation at a Time. He has many many years of experience in research, communications and marketing. Hello, Russel.

Books 52

Books Presentation Workshop Leadership 52

CSM Practice

SEPTEMBER 7, 2022

o Natural curiosity about numbers and metrics. o Ask the CSM to research certain topics and obstacles customers face in their market, then present them as part of the exercise. . o Experience in creating and maintaining Project and Onboarding plans o Defining Roles and Responsibilities with customers . o Scope management .

Customer Success 52

Customer Success Management Presentation Customers 52

ProProfs Chat

JANUARY 28, 2021

The marketers at Yotpo did this thorough research which revealed that a site with customer reviews brings you about 45% more traffic, on an average. If your company has a forum on the website, with threads for each of your products, and an active community, you can create a topic asking for testimonials from the customers.

Social Media 98

Social Media Feedback E-support Blog 98